Springfield House Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds73
- SpecialismsCaring for adults over 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2023-03-07
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about residents forming real friendships here and expressing contentment with their new home. There's regular singing entertainment that residents particularly enjoy, and the general atmosphere helps people feel settled rather than displaced.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness60
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership42
- Resident happiness55
What inspectors found
Inspected 2023-03-07
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the January 2023 inspection. This domain covers training, care planning, healthcare access, nutrition, and how well the home understands and meets individual needs. The published report does not include specific examples, observations, or quotes relating to care plan quality, staff training content, GP access arrangements, or food provision. The Good rating indicates that inspectors did not find significant concerns in these areas, but the absence of published detail makes it impossible to describe what good practice looks like in this home specifically.Is this home caring?
The Caring domain was rated Good at the January 2023 inspection. This covers staff warmth, dignity, respect, independence, and emotional wellbeing. Despite the Good rating, the published report does not include specific inspector observations of staff interactions, resident quotes about how they feel, or examples of dignity being upheld in practice. The Good rating indicates inspectors were satisfied with what they found, but the absence of specific evidence means this report cannot tell you how care actually feels on the floor day to day.Is the home responsive?
The Responsive domain was rated Good at the January 2023 inspection. This covers whether the home meets individual needs, provides meaningful activities, supports independence, and handles complaints and end-of-life care appropriately. The published report does not include specific examples of activities provided, complaints handled, or individual needs being met in practice. The Good rating suggests inspectors were satisfied across these areas, but no detail has been published that would allow a family to understand what daily life actually looks like for residents at Springfield House.Is the home well-led?
The Well-Led domain was rated Requires Improvement at the January 2023 inspection, making it the one area where Springfield House did not achieve a Good rating. This domain covers management quality, governance, staff culture, accountability, and the home's ability to identify problems and act on them. The published report does not describe the specific reasons for this rating, what was found to be lacking, or what actions the home was required to take. The registered manager is listed as Ms Emma Louise Eagle, and the nominated individual is Ms Anna Gretchen Selby.
Source: CQC inspection report →
What the evidence base says
Springfield House provides specialist support for residents with dementia, sensory impairments, mental health conditions and physical disabilities. They focus on caring for people over 65 who need varying levels of support. For residents living with dementia, the home provides specialist care tailored to individual needs. The settled, friendly environment and consistent staff approach help create the stability that's so important for people navigating memory challenges. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Springfield House has improved from Requires Improvement to Good across four of its five inspection domains, which is a meaningful step forward. However, the Well-Led domain remains Requires Improvement, and the published report contains very little specific detail across any area, which limits how confidently we can score the home.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Families talk about residents forming real friendships here and expressing contentment with their new home. There's regular singing entertainment that residents particularly enjoy, and the general atmosphere helps people feel settled rather than displaced.
What inspectors have recorded
What comes through consistently is how attentive and responsive the staff are to individual needs. Families describe a professional yet friendly approach, with staff who notice the small things and respond quickly when residents need support.
How it sits against good practice
With good transport links and parking, staying connected with loved ones here feels manageable rather than complicated.
Worth a visit
Springfield House, on Durham Road in Gateshead, was inspected in January 2023 and rated Good overall, an improvement on its previous rating of Requires Improvement. Four of the five inspection domains, Safe, Effective, Caring, and Responsive, were rated Good. The home is registered to care for up to 73 people, including those living with dementia, mental health conditions, physical disabilities, and sensory impairments. The main concern is the Well-Led domain, which remains Requires Improvement. This covers management oversight, governance, and the home's ability to identify and act on problems, including learning from incidents and complaints. The published report contains very little specific detail in any area, so it is not possible to paint a full picture of day-to-day life for your parent. Before making a decision, visit in person, ask to meet the registered manager, and use the checklist questions below to fill the gaps the inspection text does not cover.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Springfield House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where settling in feels natural and friendships bloom
Residential home in Gateshead: True Peace of Mind
Finding the right care home can feel overwhelming, but families visiting Springfield House in Gateshead often describe a sense of relief watching their loved ones settle so quickly. This home specialises in supporting people with various needs, and the consistent feedback suggests residents genuinely feel comfortable here. The combination of professional care and a welcoming atmosphere seems to help people adapt to their new surroundings.
Who they care for
Springfield House provides specialist support for residents with dementia, sensory impairments, mental health conditions and physical disabilities. They focus on caring for people over 65 who need varying levels of support.
For residents living with dementia, the home provides specialist care tailored to individual needs. The settled, friendly environment and consistent staff approach help create the stability that's so important for people navigating memory challenges.
“With good transport links and parking, staying connected with loved ones here feels manageable rather than complicated.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Springfield House has improved from Requires Improvement to Good across four of its five inspection domains, which is a meaningful step forward. However, the Well-Led domain remains Requires Improvement, and the published report contains very little specific detail across any area, which limits how confidently we can score the home.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Families talk about residents forming real friendships here and expressing contentment with their new home. There's regular singing entertainment that residents particularly enjoy, and the general atmosphere helps people feel settled rather than displaced.
What inspectors have recorded
What comes through consistently is how attentive and responsive the staff are to individual needs. Families describe a professional yet friendly approach, with staff who notice the small things and respond quickly when residents need support.
How it sits against good practice
With good transport links and parking, staying connected with loved ones here feels manageable rather than complicated.
Worth a visit
Springfield House, on Durham Road in Gateshead, was inspected in January 2023 and rated Good overall, an improvement on its previous rating of Requires Improvement. Four of the five inspection domains, Safe, Effective, Caring, and Responsive, were rated Good. The home is registered to care for up to 73 people, including those living with dementia, mental health conditions, physical disabilities, and sensory impairments. The main concern is the Well-Led domain, which remains Requires Improvement. This covers management oversight, governance, and the home's ability to identify and act on problems, including learning from incidents and complaints. The published report contains very little specific detail in any area, so it is not possible to paint a full picture of day-to-day life for your parent. Before making a decision, visit in person, ask to meet the registered manager, and use the checklist questions below to fill the gaps the inspection text does not cover.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Springfield House Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Springfield House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where settling in feels natural and friendships bloom
Residential home in Gateshead: True Peace of Mind
Finding the right care home can feel overwhelming, but families visiting Springfield House in Gateshead often describe a sense of relief watching their loved ones settle so quickly. This home specialises in supporting people with various needs, and the consistent feedback suggests residents genuinely feel comfortable here. The combination of professional care and a welcoming atmosphere seems to help people adapt to their new surroundings.
Who they care for
Springfield House provides specialist support for residents with dementia, sensory impairments, mental health conditions and physical disabilities. They focus on caring for people over 65 who need varying levels of support.
For residents living with dementia, the home provides specialist care tailored to individual needs. The settled, friendly environment and consistent staff approach help create the stability that's so important for people navigating memory challenges.
Management & ethos
What comes through consistently is how attentive and responsive the staff are to individual needs. Families describe a professional yet friendly approach, with staff who notice the small things and respond quickly when residents need support.
The home & environment
The building itself gets noticed for being spotless and nicely decorated, with families appreciating the cleanliness throughout. The food receives specific praise, with residents actually enjoying their meals rather than just tolerating them.
“With good transport links and parking, staying connected with loved ones here feels manageable rather than complicated.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
