Alexandra View Care Home – Roseberry Care Centres

What families say

Visitors talk about the warm atmosphere here, where residents seem comfortable making choices about their daily routines. There's an activities coordinator working Monday to Friday who organises different things for people to enjoy. Some families have noticed how the home's dog brings smiles to residents' faces.

Based on 30 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership65
• Resident happiness55

What inspectors found

Inspected 2022-09-30 · Report published 2022-09-30 · Inspected 5 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the August 2022 inspection, having previously been rated lower. This suggests inspectors were satisfied with arrangements covering staffing levels, medicines management, infection prevention, and safeguarding at the time of the visit. The published summary does not include specific detail about night staffing ratios, agency staff use, or how incidents and falls are recorded and acted upon. No specific safety concerns were raised in the published findings.","quotes":[],"family_meaning":"A Good Safe rating, particularly one that represents an improvement from Requires Improvement, tells you that the most serious concerns from the previous inspection were addressed. For a home specialising in dementia care, safe staffing at night is where families most often tell us their worries are sharpest, and our review data shows safe environment and staff attentiveness are among the themes that appear in positive family reviews. The published inspection gives no night staffing ratios, so you cannot rely on this report alone to assess overnight safety. Good Practice research consistently shows that agency reliance and thin night staffing are the two factors most likely to undermine an otherwise reasonable daytime experience. Ask to see last week's actual rota, not a template.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing is where safety most commonly slips in care homes, and that high agency staff use undermines consistency of care for people with dementia who rely on familiar faces.","watch_out":"Ask the manager to show you the actual staffing rota from last week, including nights. Count how many shifts were covered by permanent staff versus agency workers, particularly on the dementia unit between 8pm and 7am."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the August 2022 inspection. This domain covers care planning, dementia training, healthcare access including GP and specialist referrals, medicines management, and nutrition. The published summary includes no specific observations about how care plans are written, how frequently they are reviewed, or whether families are involved. No detail about dementia training content or completion rates is published. Food quality and mealtime experience are not described.","quotes":[],"family_meaning":"A Good Effective rating means inspectors were broadly satisfied that staff knew what they were doing and that care was planned appropriately, but without specific detail in the published report, it is difficult to assess how thoroughly this applied to dementia care specifically. Our review data shows that dementia-specific care features in 12.7% of positive family reviews, and food quality is mentioned in 20.9% of positive reviews, making it one of the stronger signals families use when judging whether a home genuinely cares. Good Practice research highlights that care plans should be living documents, updated regularly with family input, not filed once and forgotten. The home lists dementia as a specialism, so it is reasonable to expect structured dementia training, but you should ask for specifics rather than taking this on trust.","evidence_base":"The Leeds Beckett rapid evidence review found that care plans treated as living documents, updated with input from the person and their family, are one of the strongest predictors of person-centred dementia care outcomes.","watch_out":"Ask to see the format of a typical care plan (a blank template is fine if your parent is not yet a resident) and ask how often plans are formally reviewed and whether families are invited to contribute. Then ask what dementia training staff complete and when it was last updated."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the August 2022 inspection. This domain covers staff warmth, dignity, respect, independence, and whether people who live at the home feel valued as individuals. The published summary contains no direct inspector observations of staff interactions, no resident or family quotes, and no specific examples of how dignity is maintained in practice. The Good rating indicates inspectors were satisfied, but the published text does not show the reader why.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of positive family reviews in our data, mentioned in 57.3% of positive responses, and compassion and dignity follow closely at 55.2%. A Good Caring rating is the most important domain rating for many families, but without specific published observations, you cannot take it at face value without visiting. Good Practice evidence shows that non-verbal communication matters as much as verbal communication for people with dementia, so how staff approach your parent when words become difficult is as important as what they say. On your visit, watch whether staff make eye contact, crouch to speak at your parent's level, and address people by their preferred name in corridor interactions. These small details are reliable indicators of genuine warmth.","evidence_base":"The IFF Research rapid evidence review found that for people with advanced dementia, non-verbal communication from staff, including tone of voice, eye contact, and unhurried physical presence, is as important as verbal interaction in maintaining dignity and reducing distress.","watch_out":"During your visit, spend time in a communal area and watch how staff greet and speak to the people who live there. Do they use preferred names? Do they crouch to eye level? Do they move without rushing? These behaviours are more revealing than anything a manager can tell you in an office."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the August 2022 inspection. This domain covers whether the home tailors its care to individual needs, whether activities are meaningful and varied, and whether concerns and complaints are handled properly. The published summary includes no detail about what activities are offered, how frequently they run, or whether one-to-one engagement is provided for people who cannot join group activities. No detail about complaints handling or end-of-life planning is published.","quotes":[],"family_meaning":"Activities and engagement feature in 21.4% of positive family reviews in our data, and resident happiness, which is closely linked to meaningful daily engagement, appears in 27.1% of positive reviews. For a home specialising in dementia, Good Practice research consistently shows that group activities alone are not sufficient. People with more advanced dementia often cannot participate in organised group sessions and need one-to-one engagement, which might be as simple as folding laundry together or looking through photographs. The published inspection gives no indication of whether Alexandra View provides this. Independence is also a theme families raise, and the Responsive domain typically captures whether the home supports your parent to do what they can for themselves rather than doing everything for them.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and occupation-focused individual activities, including everyday household tasks, produce significantly better wellbeing outcomes for people with dementia than group-only programmes.","watch_out":"Ask the activities coordinator to describe what a typical Tuesday looks like for a resident with moderate dementia who tires easily and cannot join large group sessions. If the answer is only group activities or television, that is worth probing further."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-Led domain was rated Good at the August 2022 inspection, a significant improvement from the previous rating. The inspection names Mrs Margaret Ann Roe as registered manager and Mrs Jean Thomas as nominated individual, suggesting clear leadership accountability. A Good Well-Led rating implies inspectors were satisfied with governance, oversight, and the culture of the home. No specific detail about manager visibility, staff empowerment, or how the home uses feedback to improve is published.","quotes":[],"family_meaning":"Management and leadership features in 23.4% of positive family reviews, and it is the theme most directly linked to whether all the other things work consistently. Good Practice research shows that leadership stability is one of the strongest predictors of sustained quality. The fact that this home improved from Requires Improvement to Good across all domains is encouraging and suggests the management team responded meaningfully to earlier concerns rather than making superficial changes. Communication with families, which appears in 11.5% of positive reviews, typically sits within this domain. Our review data suggests families value proactive communication, not just responses to complaints. Ask how the home keeps you informed about changes in your parent's condition.","evidence_base":"The IFF Research evidence review found that leadership stability and a culture where staff feel safe to raise concerns without fear are the two factors most strongly associated with sustained quality improvement in care homes.","watch_out":"Ask the manager how long they have been in post, and ask one or two care staff (informally, on your visit) whether they feel comfortable raising concerns with the management. Staff who answer without hesitation are a good sign. Staff who look uncertain or glance around before answering are worth noting."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults both under and over 65, including people living with dementia.. Gaps or open questions remain on For residents with dementia, the focus on individual preferences and maintaining dignity seems particularly important. The structured activities programme helps people stay engaged, and families appreciate being able to join in too. — areas worth probing directly during a visit.