The Evergreens Care Centre – Roseberry Care Centres
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds43
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2019-03-28
- Activities programmeThe kitchen produces proper home-cooked meals that families say their relatives actually enjoy eating. When someone needs softer foods or has specific nutritional requirements, the catering team adapts without fuss. While the building itself is older and everyone agrees it needs updating, families describe warm communal spaces where residents gather, outdoor areas being developed into activity spaces, and plans for a resident café.
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about staff who remember how each resident takes their tea, who sits with them during difficult moments, and who celebrate small victories like a good day or a finished meal. There's a culture here of respecting when someone doesn't want to join activities, understanding that dignity sometimes means letting people choose their own rhythm. Several families mention returning volunteers and long-serving staff members — the kind of continuity that suggests people genuinely want to work here.
Based on 32 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness68
- Activities & engagement60
- Food quality60
- Healthcare68
- Management & leadership74
- Resident happiness68
What inspectors found
Inspected 2019-03-28 · Report published 2019-03-28 · Inspected 5 times in the last three years
Is this home safe?
{"found":"The Safe domain was rated Good at the March 2019 inspection, representing an improvement from the previous rating of Requires Improvement. This domain covers staffing levels, medicines management, infection control, and how the home responds to accidents and incidents. The published inspection text does not include specific observations about any of these areas, so it is not possible to confirm what particular evidence led inspectors to award a Good rating. The home accommodates 43 beds and cares for people with dementia and physical disabilities, including adults under 65.","quotes":[],"family_meaning":"An improvement from Requires Improvement to Good in Safety is meaningful. It suggests the home identified specific problems and fixed them, which requires management effort and staff cooperation. However, the inspection text published here gives no detail on night staffing ratios, agency staff usage, or falls management, and those are the areas where safety most often slips in nursing homes with dementia residents. Good Practice research consistently identifies night staffing as the period of greatest risk. For a 43-bed home with dementia and nursing needs, you should ask directly how many staff are on after 8pm and whether any are agency.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (March 2026) found that night staffing levels are the single most common factor in safety failures in care homes, and that homes reliant on agency staff at night carry a significantly higher risk of avoidable incidents.","watch_out":"Ask the manager to show you last week's actual night-shift rota, not a template. Count the permanent staff names versus agency names, and ask what the minimum staffing level is on the dementia unit after 10pm."}
Is the care effective?
{"found":"The Effective domain was rated Good at the March 2019 inspection. This domain covers staff training, care planning, access to healthcare professionals including GPs, and food and nutrition. The home lists dementia as a specialism, which means inspectors would have looked at whether staff had appropriate dementia-specific training. No specific detail on training content, care plan quality, GP visit frequency, or food feedback is available in the published text.","quotes":[],"family_meaning":"Food quality is mentioned positively in around one in five of the family reviews analysed across 5,409 UK care homes in our data, and it is often the most immediately visible marker of how much a home genuinely cares. The absence of any specific evidence about food or mealtimes in this inspection means you cannot take the Good rating at face value for this area; observe a mealtime on your visit. Similarly, Good Practice evidence from the 2026 rapid review highlights that care plans in dementia care should be living documents updated at least quarterly and shaped by family input. Ask to see how the home involves families in care plan reviews.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett, 2026) identifies regular, family-inclusive care plan reviews as a reliable marker of effective personalised dementia care, and finds that homes without structured review processes are more likely to miss changes in a person's condition.","watch_out":"Ask the manager how often care plans are formally reviewed, and whether families are invited to those reviews. Then ask to see the menu for the current week and whether residents with dementia who need support to eat are identified and supported at every mealtime."}
Is this home caring?
{"found":"The Caring domain was rated Good at the March 2019 inspection. This domain is where inspectors look at whether staff are kind, whether residents are treated with dignity and respect, and whether people's independence is supported. Staff warmth and compassion together account for over 57% of what families highlight in positive care home reviews. No direct inspector observations, staff interactions, or resident and family quotes are included in the published inspection text for this home.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive Google reviews across UK care homes. When inspectors rate Caring as Good, they have generally seen staff interactions that demonstrate respect and warmth, but without specific observations recorded here, you cannot be certain what they saw. Good Practice research highlights that non-verbal communication matters as much as words for people with dementia, and that staff who know a person's preferred name, their history, and their triggers for distress provide meaningfully better care. On your visit, watch how staff greet your parent in a corridor or common area, whether interactions feel rushed, and whether staff use your parent's preferred name without being prompted.","evidence_base":"The 2026 rapid evidence review found that person-led care, where staff know individual histories, preferred names, and communication styles, is associated with lower rates of distress and better resident wellbeing in dementia care settings.","watch_out":"When you visit, notice whether staff in communal areas greet your parent by name and make eye contact, or whether they walk past without acknowledging them. Ask a member of staff what your parent's preferred name is, without telling them first, to see whether that information is genuinely known."}
Is the home responsive?
{"found":"The Responsive domain was rated Good at the March 2019 inspection. This domain covers how well the home responds to individual needs, including activities and engagement, complaint handling, and end-of-life care planning. No description of the activity programme, individual engagement provision, or end-of-life planning approach is available in the published inspection text. The home cares for people with dementia and physical disabilities, including adults under 65, which means activities need to be varied in nature and adapted to different abilities.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of what families highlight in positive care home reviews, and resident happiness accounts for a further 27.1%. The Good Practice evidence base is clear that group activities alone are not sufficient for people with more advanced dementia; one-to-one engagement, including tasks based on a person's former routines, such as folding, gardening, or music, produces better outcomes. The published findings give no information about whether this home provides individual engagement for residents who cannot join groups. This is a gap you need to explore yourself on a visit.","evidence_base":"The 2026 rapid evidence review found that Montessori-based and routine-anchored individual activities, rather than group programmes alone, significantly reduce distress and improve wellbeing in people with moderate to advanced dementia.","watch_out":"Ask the activities coordinator to describe what happens for a resident with advanced dementia who cannot join a group session. Ask whether there is a named member of staff responsible for one-to-one engagement on each shift, and what that looks like in practice on a typical afternoon."}
Is the home well-led?
{"found":"The Well-led domain was rated Good at the March 2019 inspection, which is the domain that improved most meaningfully from the previous Requires Improvement rating, as leadership and governance are typically central to an overall improvement trajectory. A named registered manager and a nominated individual are recorded, indicating a clear leadership structure. No specific evidence about management visibility, staff culture, complaint handling, or governance processes is available in the published inspection text.","quotes":[],"family_meaning":"Management quality accounts for 23.4% of positive family reviews in our data, and Good Practice research consistently finds that leadership stability predicts quality trajectory over time. A home that moved from Requires Improvement to Good has had to demonstrate sustained change, not just a one-off improvement, which is a positive signal. However, the inspection was carried out in March 2019, over five years before the monitoring review in July 2023. It is important to ask whether the registered manager recorded at the time of inspection is still in post, because leadership continuity is one of the strongest predictors of sustained quality. Communication with families, which accounts for 11.5% of positive family reviews, is not specifically evidenced in the published text.","evidence_base":"The 2026 rapid evidence review found that management stability, specifically low turnover of registered managers, is one of the most reliable predictors of sustained care quality in older adult settings, and that homes with frequent manager changes show measurable deterioration in staff culture and safety outcomes.","watch_out":"Ask directly whether the registered manager at the time of the 2019 inspection is still in post. If the manager has changed, ask how long the current manager has been in place and whether the home has had any significant staffing or quality concerns since then."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The Evergreens cares for adults both under and over 65 with physical disabilities as well as those living with dementia. The home has experience supporting residents with complex health needs and mobility challenges.. Gaps or open questions remain on For residents with dementia, staff understand the importance of routine and familiarity. They work to maintain each person's sense of identity and connection, adapting their approach as cognitive abilities change. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Evergreens Care Centre improved from Requires Improvement to Good across all five domains at its last inspection in March 2019, which is a meaningful positive signal. However, the published inspection text is too brief to confirm specific details across most themes, so several scores reflect general compliance rather than strong direct evidence.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Families talk about staff who remember how each resident takes their tea, who sits with them during difficult moments, and who celebrate small victories like a good day or a finished meal. There's a culture here of respecting when someone doesn't want to join activities, understanding that dignity sometimes means letting people choose their own rhythm. Several families mention returning volunteers and long-serving staff members — the kind of continuity that suggests people genuinely want to work here.
What inspectors have recorded
The management team keeps families informed about health changes, with several accounts of prompt calls when residents seem unwell or need medical attention. Staff monitor residents carefully, escalating concerns to doctors when needed and keeping relatives in the loop. However, some families have raised serious concerns about care standards and communication failures, including formal complaints to authorities. These contrasting experiences suggest care quality may vary significantly.
How it sits against good practice
While many families speak warmly of the care their relatives receive here, the serious concerns raised by others mean visiting and asking detailed questions becomes especially important when considering The Evergreens.
Worth a visit
The Evergreens Care Centre, on Station Road in Newcastle upon Tyne, was rated Good across all five domains at its inspection in March 2019. This followed a previous rating of Requires Improvement, meaning the home had to address identified problems and demonstrate sustained change before being rated Good. That improvement is a positive sign and suggests the leadership team and staff made real changes. A subsequent monitoring review in July 2023 found no evidence requiring the rating to be reassessed. The main limitation for any family considering this home is that the published inspection text is brief and contains almost no specific evidence about day-to-day life: no inspector observations of staff interactions, no resident or family quotes, and no detail on areas such as food, activities, night staffing, or dementia-specific care. The Good rating tells you inspectors were satisfied; it does not tell you what they saw. When you visit, ask to see the actual staffing rota for the dementia unit from last week, including nights and any agency names. Walk through at an unannounced time if you can, and ask specifically how staff support a resident who becomes distressed or confused in the evening.
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In Their Own Words
How The Evergreens Care Centre – Roseberry Care Centres describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where staff truly see the person behind every health challenge
The Evergreens Care Centre – Your Trusted nursing home
When families describe The Evergreens Care Centre in Newcastle Upon Tyne, they often mention the laughter echoing through corridors that could use a fresh coat of paint. It's a place where care workers notice the small changes that matter — a resident eating less than usual, seeming quieter than normal — and act on them quickly. The building itself shows its years, something families readily acknowledge, but most say this fades into the background when they see how staff engage with their relatives.
Who they care for
The Evergreens cares for adults both under and over 65 with physical disabilities as well as those living with dementia. The home has experience supporting residents with complex health needs and mobility challenges.
For residents with dementia, staff understand the importance of routine and familiarity. They work to maintain each person's sense of identity and connection, adapting their approach as cognitive abilities change.
Management & ethos
The management team keeps families informed about health changes, with several accounts of prompt calls when residents seem unwell or need medical attention. Staff monitor residents carefully, escalating concerns to doctors when needed and keeping relatives in the loop. However, some families have raised serious concerns about care standards and communication failures, including formal complaints to authorities. These contrasting experiences suggest care quality may vary significantly.
The home & environment
The kitchen produces proper home-cooked meals that families say their relatives actually enjoy eating. When someone needs softer foods or has specific nutritional requirements, the catering team adapts without fuss. While the building itself is older and everyone agrees it needs updating, families describe warm communal spaces where residents gather, outdoor areas being developed into activity spaces, and plans for a resident café.
“While many families speak warmly of the care their relatives receive here, the serious concerns raised by others mean visiting and asking detailed questions becomes especially important when considering The Evergreens.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
