Springfield Care Homes

What families say

Families talk about seeing their relatives engaged and occupied throughout the day. There's a real focus on keeping people active — whether that's through organised games, day trips out, or simply ensuring everyone feels well-groomed and cared for.

Based on 8 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership72
• Resident happiness68

What inspectors found

Inspected 2019-05-02 · Report published 2019-05-02 · Inspected 3 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The Safe domain was rated Good at the July 2025 inspection. The published report does not include specific observations about staffing ratios, medicines management, infection control practices, or how the home responds to accidents and incidents. The home is registered to support people with a range of complex needs including dementia and physical disabilities, which makes staffing adequacy and medicines safety particularly important questions to pursue directly.","quotes":[],"family_meaning":"A Good rating for safety is a positive signal, but it tells you the home met the required threshold at the time of inspection, not what day-to-day safety looks like for your parent specifically. Good Practice research consistently identifies night staffing as the point where safety is most likely to slip, and agency reliance as a factor that undermines consistency of care. Neither of these is addressed in the available report. If your parent has dementia, ask specifically how many permanent carers are on the dementia unit after 8pm, and whether that number changes at weekends.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (2026) found that night staffing levels and reliance on agency staff are two of the strongest predictors of whether safety standards are maintained consistently, yet they are among the least visible factors for families visiting during the day.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count permanent names versus agency names on night shifts, and ask what the minimum number of staff on duty overnight is for 50 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain was rated Good at the July 2025 inspection. The published report does not include specific detail about care plan content, how frequently plans are reviewed, how the home supports people with dementia through structured approaches to daily routines, or how GP and specialist access is arranged. The home lists dementia as a specialism, which makes training quality and care plan depth especially relevant.","quotes":[],"family_meaning":"Effectiveness in a dementia care setting depends on staff knowing your parent as an individual, not just as a diagnosis. Good Practice evidence from 61 studies identifies care plans as living documents that should be updated when your parent's condition changes, not just reviewed annually. The inspection rating suggests the home is meeting core standards, but without specific evidence of how care plans are written or reviewed, it is worth asking to see a sample plan, with personal details removed, to judge the level of detail for yourself. Food quality is also an indicator of genuine effectiveness: ask whether the home can accommodate specific dietary preferences or texture needs.","evidence_base":"The Good Practice evidence review found that dementia-specific training content, including communication techniques for people with limited verbal ability, is a stronger predictor of care quality than training hours alone. Ask what the training covers, not just how many hours staff have completed.","watch_out":"Ask how often your parent's care plan would be formally reviewed, who leads that review, and whether you as a family member would be invited to contribute. Then ask to see an anonymised example of a current care plan to judge how much individual detail it contains."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was rated Good at the July 2025 inspection. The published report does not include specific inspector observations about staff interactions, use of preferred names, responses to distress, or how privacy and dignity are protected in day-to-day routines. Staff warmth and compassion are the two highest-weighted themes in family satisfaction data, making this the domain where the lack of specific evidence is most keenly felt.","quotes":[],"family_meaning":"Staff warmth is cited in 57.3% of positive family reviews across more than 5,400 UK care homes, making it the single most important factor families mention when recommending a home. Compassion and dignity together appear in 55.2% of positive reviews. A Good rating for the Caring domain is encouraging, but the detail that would tell you whether staff here are genuinely kind, whether they knock before entering a room, use your parent's preferred name, or sit with them when they are distressed, is not in the published report. You will need to observe this yourself on a visit.","evidence_base":"Good Practice research highlights that non-verbal communication, including tone, eye contact, and unhurried body language, matters as much as spoken words for people living with dementia who have lost reliable verbal comprehension. Watch how staff move around the home, not just what they say to you.","watch_out":"During your visit, watch an unscripted moment: a staff member passing your parent in a corridor, or helping someone to a chair. Do they make eye contact, slow down, and use a name? That behaviour, when no one is performing for a visitor, is the most honest signal of the home's caring culture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain was rated Good at the July 2025 inspection. The published report does not include specific detail about activities on offer, how the home supports individuals who cannot join group sessions, how complaints are handled, or how end-of-life wishes are planned and respected. With 50 residents across a range of conditions including dementia and sensory impairments, individual responsiveness requires significant coordination.","quotes":[],"family_meaning":"Responsiveness matters most for your parent when a group activity is not suitable, when they have a specific preference that needs accommodating, or when their condition changes. Good Practice research identifies tailored one-to-one engagement, including familiar household tasks and sensory activities, as significantly more effective for people with advanced dementia than group programmes alone. Activities engagement appears in 21.4% of positive family reviews, but the concern is less about what is on the weekly programme and more about whether someone would notice if your parent was sitting alone and unsettled. Ask specifically about that.","evidence_base":"The Good Practice evidence review found that Montessori-based approaches and the use of familiar everyday tasks, such as folding, sorting, or simple cooking, produce measurable reductions in distress for people with dementia, particularly those who can no longer engage verbally with structured group activities.","watch_out":"Ask the activities coordinator what would happen on a Tuesday afternoon if your parent did not want to join the group session. Would someone sit with them one to one, and who specifically would that be? Then ask to see last week's actual activity records, not the planned programme."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-led domain was rated Good at the July 2025 inspection. The registered manager is named as Mrs Shirley Delap, and the nominated individual is Mr Ambrish Vyas. The published report does not include specific observations about management visibility, staff culture, how the home handles complaints, or how quality is monitored and improved over time. A stable management structure is a positive indicator, but the depth of leadership quality is not evidenced in the available text.","quotes":[],"family_meaning":"Management quality is the factor most likely to predict whether a home's standards improve or decline over time, particularly during periods of growth or staffing pressure. Good Practice research identifies leadership stability as one of the strongest predictors of sustained quality, and a culture where staff feel able to speak up as a key marker of a well-run home. The presence of a named registered manager is positive, but ask how long she has been in post and how often she is physically present in the home, not in a back office. In our family review data, 23.4% of positive reviews specifically mention visible, accessible management as a reason for confidence.","evidence_base":"The Good Practice evidence review found that homes where staff at all levels feel empowered to raise concerns without fear of reprisal show consistently better outcomes for people with dementia, particularly in how quickly changes in a resident's condition are noticed and acted on.","watch_out":"When you visit, ask to speak briefly with the registered manager in person, not via a member of reception staff. Ask how long she has been in her current role, and ask one direct question: what was the last significant thing that changed at this home because a staff member raised a concern?"}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team supports people living with dementia, sensory impairments, physical disabilities and mental health conditions. They're equipped to care for adults of all ages, including those under 65 who need specialist support.. Gaps or open questions remain on For those living with dementia, the home provides tailored support that recognises each person's unique needs. The activity programmes help maintain engagement and connection, while specialist staff understand how to provide reassurance and comfort. — areas worth probing directly during a visit.