The Village Care Home

What families say

Families describe staff who see residents as individuals deserving of respect, not just tasks on a checklist. The care here feels personal, with staff taking time to respond to each person's needs throughout the day.

Based on 5 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare68
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2019-05-09 · Report published 2019-05-09 · Inspected 4 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the September 2022 inspection. This is an improvement on the previous Requires Improvement rating, meaning inspectors were satisfied that concerns identified earlier had been resolved. The published text does not include specific observations about staffing levels, medicines management, falls recording, or infection control practices. No concerns about safety were flagged in the available summary.","quotes":[],"family_meaning":"A Good Safe rating after a period of Requires Improvement is reassuring, because it means the home was monitored more closely and had to demonstrate real change before the rating improved. Good Practice research highlights that safety most often slips at night, when staffing is thinner and agency cover is more common. Our family review data shows that staff attentiveness is mentioned in a significant proportion of positive reviews, so this is something you can observe directly on a visit, not just take on trust from a rating. The inspection text does not tell you how many staff are on overnight or how much the home relies on agency workers, so those are the two most important questions to ask.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing ratios and agency staff reliance are among the strongest predictors of safety incidents in care homes. Homes with stable, permanent night teams consistently show better outcomes for residents with dementia.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not just the template. Count permanent staff names against agency names, particularly on night shifts covering the dementia unit."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good. This domain covers how well staff know your parent's needs, whether care plans are kept up to date, whether residents get timely access to GPs and other health professionals, training levels, and food quality. No specific observations or examples from any of these areas are included in the published inspection text, so it is not possible to say which aspects were strongest or where inspectors had any reservations.","quotes":[],"family_meaning":"Food quality accounts for 20.9% of the themes families mention in positive reviews, making it a stronger signal of genuine care than it might seem. When staff know your parent well enough to serve meals they actually like, in portions they can manage, at a pace that suits them, that reflects care planning working in practice. The Good Practice evidence base also identifies care plans as living documents that should change as a person's dementia progresses, not static paperwork completed on admission. The published text does not tell you how often plans are reviewed or whether families are invited to contribute, so ask to see a sample plan and ask when it was last updated.","evidence_base":"The Leeds Beckett rapid evidence review found that the quality of individualised care plans, particularly how frequently they are updated and whether families contribute to them, is one of the most reliable indicators of person-centred practice in dementia care.","watch_out":"Ask the manager how often care plans are formally reviewed and whether you, as your parent's family member, would be invited to take part in those reviews. Ask to see a blank care plan template so you can judge how much space there is for personal history, preferences, and dislikes."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good. This is the domain that most directly reflects whether staff are kind, whether your parent is treated with dignity, and whether their independence is respected as much as possible. The inspection report does not include any direct observations of staff interactions, quotes from residents or relatives about how they are treated, or examples of practice that illustrate what Good looks like in this home specifically.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity account for a further 55.2%. These are not abstract qualities. They show up in specific, observable things: whether staff knock before entering a room, whether they use your parent's preferred name, whether they move without hurry when helping someone to dress. The Good Practice evidence base emphasises that non-verbal communication matters as much as words for people with advanced dementia, so a calm tone and unhurried body language are as important as what staff say. Because the inspection text gives you no quotes or observations here, you need to gather this evidence yourself on a visit.","evidence_base":"The IFF Research and Leeds Beckett review found that non-verbal communication, including pace, eye contact, and tone of voice, has a measurable impact on wellbeing for people with dementia who have reduced verbal ability. Homes rated well on dignity consistently show unhurried, individualised interactions rather than task-focused routines.","watch_out":"During your visit, watch a corridor interaction between a staff member and a resident. Does the staff member stop, make eye contact, and address the person by name? Does the interaction feel unhurried? These small moments tell you more than any rating."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good. This domain covers whether your parent will have meaningful things to do, whether the home responds to their individual preferences, and whether end-of-life wishes are recorded and respected. The published inspection text provides no detail about the activity programme, how activities are adapted for people who cannot join groups, or how the home handles end-of-life care planning.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of themes in positive family reviews, and resident happiness and contentment for 27.1%. Good Practice research consistently finds that group activities alone are not enough for people with moderate to advanced dementia. What makes the difference is one-to-one engagement, including simple, familiar tasks like folding, sorting, or gardening, that connect a person to their earlier life. The published text tells you nothing about whether this home provides that kind of individual attention. Resident happiness is something you can observe directly: look at the faces and body language of residents in communal areas when you visit.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and everyday-task approaches to engagement, where residents take part in purposeful, familiar activities at their own pace, produce measurable improvements in wellbeing and reduce distressed behaviour in people with dementia.","watch_out":"Ask the activities coordinator to describe what a resident with advanced dementia who cannot join group sessions would do on a typical Tuesday afternoon. If the answer is vague, or if there is no named person responsible for one-to-one engagement, that is worth noting."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good. A named registered manager, Ms Tracey McCully, is in post, and a nominated individual, Mrs Pauline Elsie Hair, is identified in the registration record. The home's improvement from a previous Requires Improvement rating across all domains, including Well-led, suggests the leadership responded effectively to earlier concerns. No further detail about management culture, staff empowerment, governance systems, or how the home handles complaints is available in the published text.","quotes":[],"family_meaning":"Management and leadership account for 23.4% of themes in family reviews, and communication with families accounts for a further 11.5%. Good Practice research finds that leadership stability is one of the strongest predictors of sustained quality: homes where the manager is known by name to residents and families, and where staff feel able to speak up about concerns, consistently perform better over time. The improvement from Requires Improvement to Good is a meaningful positive signal, because it required the home to satisfy inspectors that real, lasting changes had been made. The key question now is whether that progress is being maintained, since the last full inspection was in 2022.","evidence_base":"The IFF Research rapid evidence review found that homes where frontline staff feel genuinely empowered to raise concerns, and where managers are visibly present on the floor rather than office-based, show more consistent quality and better outcomes for people with dementia over time.","watch_out":"Ask the manager how long they have been in post and whether they were in role during the Requires Improvement period. Ask what the single biggest change they made was. A manager who can answer that question clearly and specifically is a stronger signal of genuine leadership than any rating."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides specialist support for dementia and mental health conditions, alongside care for physical disabilities. They welcome adults over 65 who need dedicated, understanding care.. Gaps or open questions remain on For those living with dementia, the team brings patience and understanding to daily care. Staff work to maintain each person's sense of self through respectful, responsive support. — areas worth probing directly during a visit.