Falstone Court and Falstone Manor Care Home

What families say

Families visiting Falstone Manor often mention how approachable and welcoming the staff are. People describe feeling comfortable asking questions and appreciate that staff take time to chat with both residents and visitors.

Based on 15 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership74
• Resident happiness68

What inspectors found

Inspected 2019-12-10 · Report published 2019-12-10 · Inspected 4 times in the last three years

• Is this home safe?

  Good

  {"found":"Falstone Manor was rated Good for Safe at its February 2021 inspection. The home supports people with dementia and physical disabilities, which means safety systems including falls management, medicine administration, and staffing levels are particularly important. No specific concerns were flagged in the published findings. However, the published text does not record staffing ratios, night cover arrangements, or details of how the home manages incidents and risk. The previous Requires Improvement rating means these areas will have been scrutinised, and the improvement to Good suggests remedial action was taken.","quotes":[],"family_meaning":"A Good Safe rating after a previous Requires Improvement is reassuring, but it is not the whole picture for families. Good Practice research consistently identifies night staffing as the point where safety most often slips, and agency staff reliance can undermine the consistency that people with dementia need. The published findings give you the rating but not the detail behind it. Cleanliness accounts for 24.3% of positive themes in family reviews, so ask specifically about infection control practices and whether the home has had any outbreaks in the past 12 months.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) identifies inconsistent staffing, particularly at night and at weekends, as one of the most reliable predictors of avoidable harm in dementia care settings. Knowing permanent staff ratios on the dementia unit overnight is more useful than the headline rating alone.","watch_out":"Ask the manager to show you last week's actual staffing rota for the dementia unit, not a template. Count how many shifts were covered by permanent staff versus agency workers, and ask what the minimum staffing level is overnight."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"Falstone Manor was rated Good for Effective at its February 2021 inspection. This domain covers care planning, training, access to healthcare, and food and nutrition. The home lists dementia as a specialism, which implies staff are expected to have relevant training. No specific detail about care plan content, dementia training programmes, GP access arrangements, or food quality appears in the published findings. The improvement from the previous rating suggests that any gaps identified earlier in these areas were addressed.","quotes":[],"family_meaning":"For your parent with dementia, what the Effective rating covers matters enormously in practice. Good Practice research shows that care plans work best as genuinely living documents, updated after every significant change in behaviour or health, not just annually. Food quality is one of the strongest signals families rely on: 20.9% of positive family reviews mention it specifically. The published findings here do not tell you whether your mum's preferences, routines, or communication style would be recorded and acted on. Ask to see a sample care plan structure and ask how often plans are reviewed when someone's needs change.","evidence_base":"The Good Practice evidence review (61 studies, 2026) found that dementia-specific training covering non-verbal communication, behavioural understanding, and person-centred approaches significantly improves daily wellbeing for residents, but training quality varies widely between homes even where a dementia specialism is listed.","watch_out":"Ask how often your parent's care plan would be reviewed, and specifically what triggers an unscheduled review. Ask to see evidence of dementia training completion, including what the training actually covers, not just that staff have completed a course."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"Falstone Manor was rated Good for Caring at its February 2021 inspection. This is the domain most directly connected to daily experience for your parent: how staff speak to them, whether they are rushed, whether their dignity is protected, and whether individuality is respected. No direct observations, staff interactions, or resident or relative quotes appear in the published inspection text for this domain. A Good rating means inspectors did not find evidence of poor practice, but the absence of recorded detail makes it difficult to paint a specific picture of what caring looks like here day to day.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity together account for a further 55.2%. These are not abstract qualities. They show up in small, observable moments: whether a staff member crouches down to speak at eye level, whether they use the name your parent prefers, whether they move without hurry during personal care. Because the published findings do not give us specific examples here, you will need to observe this yourself on a visit. Good Practice research confirms that non-verbal communication is as important as verbal, particularly for people with advanced dementia who may not be able to express discomfort in words.","evidence_base":"The Good Practice evidence review found that person-centred care depends on staff knowing each resident as an individual, including their life history, preferred routines, and communication style. Homes that record and actively use this biographical information produce measurably better wellbeing outcomes for people with dementia.","watch_out":"During your visit, watch what happens when a staff member passes your parent in the corridor or common room. Do they stop, make eye contact, and use their name? Or do they walk past? This is one of the most reliable indicators of genuine caring culture that no inspection rating can capture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"Falstone Manor was rated Good for Responsive at its February 2021 inspection. This domain covers how well the home tailors its care to individual needs, what activities are available, how complaints are handled, and end-of-life care planning. The home's registration includes dementia and physical disabilities, making individual responsiveness particularly significant. No specific detail about activity programmes, one-to-one engagement, or complaint handling appears in the published inspection text. End-of-life planning arrangements are also not described.","quotes":[],"family_meaning":"Activities and resident happiness together account for nearly half of what families value most in our review data (21.4% and 27.1% respectively). For people with dementia, group activities are only part of the picture. Good Practice research shows that individual, meaningful engagement, whether that is folding laundry, looking through a photo album, or tending plants, produces significantly better outcomes than group sessions alone, especially for people who can no longer participate in organised activities. The published findings do not tell you whether Falstone Manor offers this kind of one-to-one engagement. Ask specifically what activity provision looks like on a Sunday afternoon, when staffing is typically lower.","evidence_base":"The Good Practice evidence review (2026) found that Montessori-based and everyday task-led approaches to activity, where people with dementia engage in familiar, purposeful actions rather than passive entertainment, are among the most effective methods for reducing distress and supporting a sense of identity.","watch_out":"Ask what a typical Sunday looks like for a resident with moderate dementia who finds group activities difficult. Ask who would spend time with them one to one, and how that is recorded in their care plan."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"Falstone Manor was rated Good for Well-led at its February 2021 inspection, improving from a previous Requires Improvement. The home is run by HC-One Limited and has a named registered manager and a nominated individual recorded at the time of inspection. The improvement from the previous rating suggests that governance and leadership issues identified earlier were addressed. No specific detail about the manager's visibility, staff culture, quality monitoring systems, or how the home responds to concerns appears in the published text.","quotes":[],"family_meaning":"Management and leadership account for 23.4% of what families highlight in positive reviews, and Good Practice research consistently finds that leadership stability is one of the strongest predictors of sustained quality. The fact that Falstone Manor improved from Requires Improvement is a positive signal, but it raises a practical question: is the same manager still in post? HC-One is a large national provider, and manager turnover in large group homes can be higher than in smaller independent homes. Ask how long the current manager has been in post, and how long most of the senior care staff have worked there.","evidence_base":"The Good Practice evidence review found that homes where staff feel able to raise concerns without fear, and where managers are visibly present on the floor rather than office-based, produce consistently better outcomes for residents. A stable, experienced manager who knows residents by name is one of the clearest markers of a well-led home.","watch_out":"Ask the manager directly how long they have been in post at Falstone Manor, and whether there have been any significant changes to the senior care team in the past 12 months. Then notice during your visit whether the manager is visible in the communal areas or whether you are handed to a deputy for the tour."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home welcomes younger adults under 65 as well as older residents, providing support for people living with dementia and physical disabilities.. Gaps or open questions remain on For residents living with dementia, the staff show real understanding of how to provide dignified care, though some safety measures were only put in place after families raised concerns. — areas worth probing directly during a visit.