Southampton Manor Care Home – Avery Collection
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds104
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2018-10-17
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about the warmth that greets you at the door. Residents seem genuinely content here, taking part in entertainment and outings that lift their spirits. Several people mentioned how quickly their relatives settled in, though as with any move, those first few weeks need patience while everyone adjusts.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement65
- Food quality65
- Healthcare72
- Management & leadership74
- Resident happiness70
What inspectors found
Inspected 2018-10-17
Is this home safe?
Is the care effective?
The home was rated Good in the Effective domain at the November 2023 inspection. This domain covers staff training, care planning, healthcare access, nutrition, and the overall effectiveness of the care delivered. The published summary does not include specific findings about dementia training content, care plan quality, GP visit frequency, or how food and nutrition are managed. A Good rating indicates inspectors did not find significant gaps, but the evidence available publicly is limited to that headline judgment.Is this home caring?
The home received a Good rating in the Caring domain at the November 2023 inspection. This domain covers staff warmth, dignity, respect, privacy, and how well staff support residents to maintain independence. The published summary does not include specific inspector observations of staff interactions, examples of how preferred names or personal histories are used, or quotes from residents or families about how they experience the care. A Good Caring rating is a meaningful positive finding, but without the supporting detail it is not possible to assess the quality of day-to-day interactions from the published report alone.Is the home responsive?
The home received a Good rating in the Responsive domain at the November 2023 inspection. This domain covers how well the home tailors care to individual needs, the range and quality of activities offered, how complaints are handled, and end-of-life care planning. The published summary does not describe the activity programme, confirm whether one-to-one activities are available for people who cannot join groups, or provide detail about how individual preferences and life histories are used to shape daily life. A Good rating indicates inspectors were satisfied overall.Is the home well-led?
The home received a Good rating in the Well-Led domain at the November 2023 inspection. The registered manager is Mrs Karen Elizabeth Searle and the nominated individual is Mrs Natasha Southall. Named, accountable leadership at both levels is a positive structural indicator. The published summary does not describe the manager's tenure, how staff are supported to raise concerns, how the home responds to incidents or complaints, or what governance processes are in place. A Good rating indicates inspectors were satisfied with how the service is led and governed.
Source: CQC inspection report →
What the evidence base says
The home provides specialist dementia care alongside general support for anyone over 65. They've got hairdressing and manicure services available too. The dementia care here focuses on keeping residents engaged through structured activities and social connection. Staff work to understand each person's individual needs, helping them maintain their sense of self even as the condition progresses. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Southampton Manor Care Home received a Good rating across all five inspection domains at its most recent assessment in November 2023. The scores reflect a positive baseline, but limited specific detail in the published findings means the evidence sits at the general rather than granular level across most themes.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about the warmth that greets you at the door. Residents seem genuinely content here, taking part in entertainment and outings that lift their spirits. Several people mentioned how quickly their relatives settled in, though as with any move, those first few weeks need patience while everyone adjusts.
What inspectors have recorded
Staff learn residents' names and preferences surprisingly quickly, often within just a few weeks. When families need something, they find staff respond promptly and with genuine care. The team seems to understand that small personal touches matter — remembering how someone likes their tea or which chair they prefer.
How it sits against good practice
While one family raised serious concerns about their experience, the overwhelming picture is of a care home where residents rediscover moments of happiness and connection.
Worth a visit
Southampton Manor Care Home, at 111 Burgess Road, was assessed in November 2023 and rated Good across all five inspection domains: Safe, Effective, Caring, Responsive, and Well-Led. The home provides nursing care for up to 104 people, including those living with dementia, and has a named registered manager in post. A Good rating across every domain is a genuinely positive finding and places this home in solid standing. The main limitation here is that the published inspection summary contains very little specific detail: no inspector observations of daily life, no resident or family quotes, and no data on staffing ratios, activity programmes, or dementia-specific practice. This does not mean those things are absent; it means you need to verify them yourself. On a visit, ask to see last week's actual staffing rota and count permanent versus agency names, particularly on night shifts. Ask specifically how many staff are on the dementia unit after 8pm. A Good rating is a starting point, not a complete picture.
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In Their Own Words
How Southampton Manor Care Home – Avery Collection describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents rediscover joy through music, outings and friendship
Southampton Manor Care Home – Expert Care in Southampton
Watching someone you love struggle with dementia can feel overwhelming. At Southampton Manor Care Home in Southampton, families describe a different picture — residents who've started smiling again, joining in activities, even making new friends. The care home sits in the South East, offering specialist dementia support alongside general care for older adults.
Who they care for
The home provides specialist dementia care alongside general support for anyone over 65. They've got hairdressing and manicure services available too.
The dementia care here focuses on keeping residents engaged through structured activities and social connection. Staff work to understand each person's individual needs, helping them maintain their sense of self even as the condition progresses.
“While one family raised serious concerns about their experience, the overwhelming picture is of a care home where residents rediscover moments of happiness and connection.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Southampton Manor Care Home received a Good rating across all five inspection domains at its most recent assessment in November 2023. The scores reflect a positive baseline, but limited specific detail in the published findings means the evidence sits at the general rather than granular level across most themes.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about the warmth that greets you at the door. Residents seem genuinely content here, taking part in entertainment and outings that lift their spirits. Several people mentioned how quickly their relatives settled in, though as with any move, those first few weeks need patience while everyone adjusts.
What inspectors have recorded
Staff learn residents' names and preferences surprisingly quickly, often within just a few weeks. When families need something, they find staff respond promptly and with genuine care. The team seems to understand that small personal touches matter — remembering how someone likes their tea or which chair they prefer.
How it sits against good practice
While one family raised serious concerns about their experience, the overwhelming picture is of a care home where residents rediscover moments of happiness and connection.
Worth a visit
Southampton Manor Care Home, at 111 Burgess Road, was assessed in November 2023 and rated Good across all five inspection domains: Safe, Effective, Caring, Responsive, and Well-Led. The home provides nursing care for up to 104 people, including those living with dementia, and has a named registered manager in post. A Good rating across every domain is a genuinely positive finding and places this home in solid standing. The main limitation here is that the published inspection summary contains very little specific detail: no inspector observations of daily life, no resident or family quotes, and no data on staffing ratios, activity programmes, or dementia-specific practice. This does not mean those things are absent; it means you need to verify them yourself. On a visit, ask to see last week's actual staffing rota and count permanent versus agency names, particularly on night shifts. Ask specifically how many staff are on the dementia unit after 8pm. A Good rating is a starting point, not a complete picture.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Southampton Manor Care Home – Avery Collection measures up against the other homes you’re considering. Free account.
In Their Own Words
How Southampton Manor Care Home – Avery Collection describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents rediscover joy through music, outings and friendship
Southampton Manor Care Home – Expert Care in Southampton
Watching someone you love struggle with dementia can feel overwhelming. At Southampton Manor Care Home in Southampton, families describe a different picture — residents who've started smiling again, joining in activities, even making new friends. The care home sits in the South East, offering specialist dementia support alongside general care for older adults.
Who they care for
The home provides specialist dementia care alongside general support for anyone over 65. They've got hairdressing and manicure services available too.
The dementia care here focuses on keeping residents engaged through structured activities and social connection. Staff work to understand each person's individual needs, helping them maintain their sense of self even as the condition progresses.
Management & ethos
Staff learn residents' names and preferences surprisingly quickly, often within just a few weeks. When families need something, they find staff respond promptly and with genuine care. The team seems to understand that small personal touches matter — remembering how someone likes their tea or which chair they prefer.
The home & environment
The dining experience catches people's attention — proper restaurant-style meals rather than institutional food. Communal areas feel spacious and welcoming, with pleasant grounds for when the weather's nice. Everything's kept clean and well-maintained, creating spaces where residents actually want to spend time together.
“While one family raised serious concerns about their experience, the overwhelming picture is of a care home where residents rediscover moments of happiness and connection.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
