Bourley Grange Care Home – Care UK
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds60
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2021-07-23
- Activities programmeMealtimes have become a highlight for many residents, with families reporting improved appetites and genuine enjoyment of food choices. The home keeps everything spotlessly clean while maintaining a comfortable, lived-in feel across spacious communal areas. Regular outings mean residents stay connected to the wider Fleet community, whether that's shopping trips or attending local events.
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families notice how staff learn what makes each resident tick — their preferred pace, their interests, their worries. There's a real focus on dignity in daily routines, with staff taking time to ensure people feel comfortable and respected. The difference shows in residents' faces: people who arrived anxious or withdrawn often become the ones organising activities and chatting with visitors within weeks.
Based on 52 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement68
- Food quality68
- Healthcare70
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2021-07-23 · Report published 2021-07-23 · Inspected 1 times in the last three years
Is this home safe?
{"found":"Bourley Grange was rated Good for safety at the October 2025 inspection. The home is a 60-bed nursing home registered to provide nursing care, which means qualified nurses should be on duty around the clock. The published report does not include specific detail about staffing ratios, falls management, medicines handling, or infection control practices. No concerns were raised under this domain.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but the things families most need to know, how many staff are on at night, how often agency staff cover shifts, and how the home responds after a fall, are not answered by the published text. Our Good Practice evidence review found that night staffing is where safety most often slips, particularly in homes with a dementia specialism, because residents with dementia are more likely to be unsettled or at risk of falls during the night. With 60 beds, you would want to know the nurse-to-resident ratio after midnight, not just the daytime picture. The inspection confirms no safety failures were found, which matters, but it is the starting point for your questions rather than the end of them.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that consistent, permanent night staffing is one of the strongest predictors of safety in dementia care settings, and that homes relying heavily on agency cover overnight show higher rates of unwitnessed incidents.","watch_out":"Ask to see the actual staffing rota for the past two weeks, not the planned template. Count how many of the night shifts were covered by permanent staff and how many by agency or bank workers. For a 60-bed home with a dementia specialism, you are looking for at least two carers plus one senior nurse overnight."}
Is the care effective?
{"found":"Bourley Grange was rated Good for effectiveness at the October 2025 inspection. The home holds a nursing registration and lists dementia as a declared specialism, which sets an expectation for staff training and care planning quality. The published report provides no specific detail about how care plans are written or reviewed, what dementia training staff receive, how GP access is arranged, or how food and nutrition needs are managed. No concerns were raised in this domain.","quotes":[],"family_meaning":"Effectiveness in dementia care comes down to whether staff truly know your parent as an individual and whether that knowledge shapes every decision, from what they eat to how they are supported during a difficult moment. Care plans should read like a portrait of the person, not a list of medical conditions. Our Good Practice evidence base (61 studies) consistently found that care plans treated as living documents, updated after any significant change and reviewed with families at least every three months, are a reliable marker of a home that takes effectiveness seriously. The inspection confirms no failures here, but the detail you need is best gathered in person. Ask to see an anonymised example care plan to understand how much personal history and preference it captures.","evidence_base":"The Good Practice evidence review found that regular, family-inclusive care plan reviews, combined with structured dementia training that covers non-verbal communication and behaviour as communication, are the practices most strongly linked to positive outcomes for people living with dementia in residential settings.","watch_out":"Ask the manager how often care plans are formally reviewed and whether families are invited to take part. Then ask what dementia training staff complete and when they last did it. You are looking for named training with a specific curriculum, not a general reference to mandatory training."}
Is this home caring?
{"found":"Bourley Grange was rated Good for caring at the October 2025 inspection. No concerns about dignity, respect, or staff kindness were identified. The published report contains no inspector observations about how staff speak to residents, whether people are addressed by preferred names, or how staff respond when a resident is distressed. No quotes from residents or relatives are included in the available text.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, appearing in 57.3% of positive reviews by name, and compassion and dignity together account for 55.2%. These are not soft extras; they are the core of what families need to see. The absence of specific evidence in this inspection report does not mean these qualities are absent at Bourley Grange. It means you need to gather that evidence yourself on a visit. Good Practice research confirms that non-verbal communication, how staff make eye contact, touch a shoulder, or slow their pace when approaching someone with advanced dementia, matters as much as what they say. Watch for these signals when you visit.","evidence_base":"The IFF Research and Leeds Beckett University review found that person-led care, defined as staff knowing and using individual life histories to shape daily interactions, produces measurably better wellbeing outcomes for people with dementia than compliance-focused care delivered without that personal knowledge.","watch_out":"During your visit, watch a mealtime or a handwashing moment. Notice whether staff introduce themselves, use the person's preferred name, and wait for a response before proceeding. If a resident becomes agitated, observe whether a staff member moves toward them calmly and at eye level. These moments tell you more than any brochure."}
Is the home responsive?
{"found":"Bourley Grange was rated Good for responsiveness at the October 2025 inspection. The home lists dementia as a specialism and provides both nursing and personal care. The published report does not describe the activities programme, how individual preferences are captured, what provision exists for residents who cannot join group activities, or how the home handles complaints and end-of-life care. No concerns were raised under this domain.","quotes":[],"family_meaning":"Resident happiness, which our family review data identifies as a key theme in 27.1% of positive reviews, and meaningful activity, cited in 21.4% of reviews, depend on a home doing more than running a group session each morning. For someone with dementia who can no longer follow a group quiz or a craft activity, the question is whether staff are trained and willing to sit alongside them, fold laundry together, look through photographs, or simply offer unhurried company. Good Practice research consistently shows that individually tailored activity, including everyday household tasks that connect people to their previous routines, produces far better outcomes than group-only programmes. The inspection confirms no failures in responsiveness, but ask specifically about one-to-one engagement.","evidence_base":"The Good Practice review found that Montessori-based and life-history-led individual activity approaches, where engagement is built around a person's past skills and interests rather than a group timetable, are among the most effective interventions for reducing distress and increasing wellbeing in people with moderate to advanced dementia.","watch_out":"Ask the activities coordinator to describe what happens for a resident who cannot join a group session. You are looking for a specific answer, perhaps a named activity linked to that person's history, not a general statement about person-centred care. Ask to see the activity records for one resident over the past month."}
Is the home well-led?
{"found":"Bourley Grange was rated Good for leadership at the October 2025 inspection. Ms Racquel Merdegia is named as the Registered Manager and Ms Rachel Louise Harvey as the Nominated Individual, indicating a defined leadership structure. The home is operated by WT UK Opco 4 Limited. The published report does not include detail about the manager's tenure, visibility on the floor, staff culture, how concerns are escalated, or governance arrangements. No concerns were raised under this domain.","quotes":[],"family_meaning":"Management quality accounts for 23.4% of what drives positive family reviews in our data, and Good Practice research is clear that leadership stability is one of the strongest predictors of quality over time. A home where the manager is known by name to residents and staff, is seen on the floor regularly, and creates a culture where staff feel safe to raise concerns is a very different place from one where management is largely office-based. Communication with families, cited in 11.5% of positive reviews, is another marker to probe. You want to know not just that the manager exists, but how accessible they are and how quickly families hear when something changes. The Good rating confirms no leadership failures were found, but the detail is worth exploring in person.","evidence_base":"The IFF Research and Leeds Beckett University review found that bottom-up staff empowerment, where frontline care staff are actively encouraged to raise concerns and contribute to quality improvement, is a reliable predictor of sustained quality in dementia care settings, and that manager turnover is one of the strongest warning signals for declining standards.","watch_out":"When you visit, ask to meet the Registered Manager in person and note whether they are present on the floor or called from an office. Ask how long they have been in post and what has changed since they arrived. Ask how families are informed if their parent has a fall or a change in health overnight. You are looking for a specific process, not a general assurance."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Bourley Grange cares for adults both under and over 65, including those living with dementia. The home's approach centres on maintaining each person's independence while providing the right level of support.. Gaps or open questions remain on For residents with dementia, staff focus on maintaining familiar routines and encouraging participation in activities that feel natural and enjoyable. The home's busy social calendar helps people stay engaged without feeling overwhelmed. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Bourley Grange was rated Good across all five inspection domains at its most recent assessment in October 2025. However, the published report text contains very little specific detail, so scores reflect confirmed Good ratings rather than rich observational evidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families notice how staff learn what makes each resident tick — their preferred pace, their interests, their worries. There's a real focus on dignity in daily routines, with staff taking time to ensure people feel comfortable and respected. The difference shows in residents' faces: people who arrived anxious or withdrawn often become the ones organising activities and chatting with visitors within weeks.
What inspectors have recorded
The management team keeps families genuinely involved through weekly updates that go beyond basic health reports. When concerns arise — like one resident who sometimes felt rushed during morning routines — staff work directly with families to adjust their approach. This collaborative style means distant relatives feel as connected as those who visit daily.
How it sits against good practice
What stands out at Bourley Grange is how naturally residents seem to flourish once they've settled in.
Worth a visit
Bourley Grange, a 60-bed nursing home in Fleet specialising in dementia care, was rated Good across all five inspection domains at its most recent assessment in October 2025, with the report published in January 2026. The home is registered to provide nursing care as well as personal care, a named Registered Manager is in post, and dementia is a declared specialism. These are positive foundations, and a Good rating across the board is a meaningful benchmark. The main uncertainty here is straightforward: the published inspection report contains very little specific detail. There are no inspector observations about staff interactions, no quotes from residents or relatives, no description of the environment, and no data on staffing ratios or activities. A Good rating matters, but it tells you little about what daily life actually looks and feels like for your parent. Before you decide, visit in person, ask to see last week's actual staffing rota (not a template), and spend time watching how staff speak to and move around the people who live there. Ask specifically about night staffing numbers on the dementia unit and how often families are updated when something changes.
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In Their Own Words
How Bourley Grange Care Home – Care UK describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents rediscover their spark through patient, personalised care
Dedicated nursing home Support in Fleet
When families describe the transformation they've witnessed at Bourley Grange in Fleet, they talk about residents who've gone from withdrawn to engaged, anxious to confident. This South East care home has built its reputation on understanding each person's rhythm and needs, then gently helping them find their place in a busy, connected community.
Who they care for
Bourley Grange cares for adults both under and over 65, including those living with dementia. The home's approach centres on maintaining each person's independence while providing the right level of support.
For residents with dementia, staff focus on maintaining familiar routines and encouraging participation in activities that feel natural and enjoyable. The home's busy social calendar helps people stay engaged without feeling overwhelmed.
Management & ethos
The management team keeps families genuinely involved through weekly updates that go beyond basic health reports. When concerns arise — like one resident who sometimes felt rushed during morning routines — staff work directly with families to adjust their approach. This collaborative style means distant relatives feel as connected as those who visit daily.
The home & environment
Mealtimes have become a highlight for many residents, with families reporting improved appetites and genuine enjoyment of food choices. The home keeps everything spotlessly clean while maintaining a comfortable, lived-in feel across spacious communal areas. Regular outings mean residents stay connected to the wider Fleet community, whether that's shopping trips or attending local events.
“What stands out at Bourley Grange is how naturally residents seem to flourish once they've settled in.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
