West Cliff Hall Care Home – Hartford Care
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds59
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2021-01-15
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
People often mention how content residents seem during activities and social events. Visitors describe staff who respond quickly to requests and take time to chat with families. The programme of outings to local attractions and visiting entertainers appears to create genuine moments of enjoyment.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement68
- Food quality68
- Healthcare70
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2021-01-15
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the February 2025 inspection. The published summary does not include specific findings about care plan quality, dementia training, GP access, nutrition, or how the home monitors health changes. The home is registered to provide care for people living with dementia and those with physical and sensory impairments, so effective, specialist practice is particularly important here.Is this home caring?
The Caring domain was rated Good at the February 2025 inspection. No specific observations, resident quotes, or family testimonies are included in the published summary. Inspectors rated this domain Good, which means they were satisfied with the warmth, dignity, and respect shown to the people living here, but the detail behind that judgement is not visible in the published report.Is the home responsive?
The Responsive domain was rated Good at the February 2025 inspection. This domain covers how well the home tailors care to individuals, including activity provision, support for people with specific communication needs, and end-of-life planning. The published summary contains no specific findings in any of these areas.Is the home well-led?
The Well-led domain was rated Good at the February 2025 inspection. The home is run by Hartford Care (5) Limited, with Mrs Repeka Bogi Taukei as the registered manager and Mrs Lisa White as the nominated individual. The published summary does not include specific findings about management visibility, staff culture, governance processes, or how the home handles complaints and feedback.
Source: CQC inspection report →
What the evidence base says
The home provides care for adults both under and over 65, including those with dementia, physical disabilities and sensory impairments. West Cliff Hall accepts residents with dementia as part of their service provision. Families considering dementia care here should ask detailed questions about staffing levels and the specific support available for those with more complex needs. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
West Cliff Hall holds a current Good rating across all five inspection domains as of February 2025, but the published report contains very limited specific detail, which caps the score at the mid-range. The rating is a genuine positive signal, though families will need to ask direct questions on a visit to fill the gaps.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
People often mention how content residents seem during activities and social events. Visitors describe staff who respond quickly to requests and take time to chat with families. The programme of outings to local attractions and visiting entertainers appears to create genuine moments of enjoyment.
What inspectors have recorded
Staff are frequently described as friendly and approachable by visitors. Some families have found the team supportive during difficult end-of-life periods. However, other experiences raise concerns about consistency of care standards, particularly for residents with complex needs.
How it sits against good practice
A visit to see the setting and meet the team will help you understand whether this could be the right choice for your family.
Worth a visit
West Cliff Hall in Southampton was rated Good across all five inspection domains at its most recent assessment in February 2025, a meaningful improvement on the Requires Improvement rating recorded at the January 2021 inspection. The home cares for up to 59 people, including those living with dementia, physical disabilities, and sensory impairments, and a named registered manager, Mrs Repeka Bogi Taukei, is confirmed as in post. The overall trajectory is positive: the home has moved from Requires Improvement back to Good, which suggests the leadership team has addressed whatever prompted the earlier decline. The main limitation for families is the published inspection summary itself: it records the domain ratings but includes almost no specific observations, resident or family quotes, or descriptions of what inspectors actually saw. This is not unusual for a focused inspection, but it means this report cannot answer most of the questions families need answered. Before making a decision, visit the home in person, ask to see the staffing rota for the past week (particularly night shifts), request a walk-through of the dementia unit, and ask how families are kept informed of changes in their parent's health.
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In Their Own Words
How West Cliff Hall Care Home – Hartford Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Beautiful Southampton Water views in a home with active social programmes
Residential home in Southampton: True Peace of Mind
The striking coastal setting of West Cliff Hall in Southampton creates an immediate sense of calm for many visitors. With woodland surroundings and water views, the home offers care for those with dementia, physical disabilities and sensory impairments. The building itself draws consistent praise for its character and location.
Who they care for
The home provides care for adults both under and over 65, including those with dementia, physical disabilities and sensory impairments.
West Cliff Hall accepts residents with dementia as part of their service provision. Families considering dementia care here should ask detailed questions about staffing levels and the specific support available for those with more complex needs.
“A visit to see the setting and meet the team will help you understand whether this could be the right choice for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
West Cliff Hall holds a current Good rating across all five inspection domains as of February 2025, but the published report contains very limited specific detail, which caps the score at the mid-range. The rating is a genuine positive signal, though families will need to ask direct questions on a visit to fill the gaps.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
People often mention how content residents seem during activities and social events. Visitors describe staff who respond quickly to requests and take time to chat with families. The programme of outings to local attractions and visiting entertainers appears to create genuine moments of enjoyment.
What inspectors have recorded
Staff are frequently described as friendly and approachable by visitors. Some families have found the team supportive during difficult end-of-life periods. However, other experiences raise concerns about consistency of care standards, particularly for residents with complex needs.
How it sits against good practice
A visit to see the setting and meet the team will help you understand whether this could be the right choice for your family.
Worth a visit
West Cliff Hall in Southampton was rated Good across all five inspection domains at its most recent assessment in February 2025, a meaningful improvement on the Requires Improvement rating recorded at the January 2021 inspection. The home cares for up to 59 people, including those living with dementia, physical disabilities, and sensory impairments, and a named registered manager, Mrs Repeka Bogi Taukei, is confirmed as in post. The overall trajectory is positive: the home has moved from Requires Improvement back to Good, which suggests the leadership team has addressed whatever prompted the earlier decline. The main limitation for families is the published inspection summary itself: it records the domain ratings but includes almost no specific observations, resident or family quotes, or descriptions of what inspectors actually saw. This is not unusual for a focused inspection, but it means this report cannot answer most of the questions families need answered. Before making a decision, visit the home in person, ask to see the staffing rota for the past week (particularly night shifts), request a walk-through of the dementia unit, and ask how families are kept informed of changes in their parent's health.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how West Cliff Hall Care Home – Hartford Care measures up against the other homes you’re considering. Free account.
In Their Own Words
How West Cliff Hall Care Home – Hartford Care describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Beautiful Southampton Water views in a home with active social programmes
Residential home in Southampton: True Peace of Mind
The striking coastal setting of West Cliff Hall in Southampton creates an immediate sense of calm for many visitors. With woodland surroundings and water views, the home offers care for those with dementia, physical disabilities and sensory impairments. The building itself draws consistent praise for its character and location.
Who they care for
The home provides care for adults both under and over 65, including those with dementia, physical disabilities and sensory impairments.
West Cliff Hall accepts residents with dementia as part of their service provision. Families considering dementia care here should ask detailed questions about staffing levels and the specific support available for those with more complex needs.
Management & ethos
Staff are frequently described as friendly and approachable by visitors. Some families have found the team supportive during difficult end-of-life periods. However, other experiences raise concerns about consistency of care standards, particularly for residents with complex needs.
The home & environment
The views across Southampton Water from various rooms catch everyone's attention. Several people have commented on the woodland setting and how it contributes to a peaceful atmosphere. The home organises sailing trips and visits to the New Forest that residents seem to particularly enjoy.
“A visit to see the setting and meet the team will help you understand whether this could be the right choice for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
