Greensleeves – Residential Care Home

What families say

Families mention how staff create a welcoming atmosphere that puts everyone at ease. The team's friendly, approachable nature helps residents feel comfortable while making visitors feel genuinely welcome too.

Based on 9 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2019-11-15 · Report published 2019-11-15 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the last inspection. This covers staffing levels, medicines management, infection control, and safeguarding. No specific detail about how safety is maintained in practice is available in the published summary. The home was previously rated Requires Improvement overall, meaning safety concerns may have existed before the improvement was achieved. The full inspection report, available as a PDF from the regulator, is likely to contain more specific findings.","quotes":[],"family_meaning":"A Good rating in Safe means inspectors were satisfied that the fundamentals were in place when they visited. For a 21-bed home specialising in dementia, the details that matter most to families are night staffing numbers, how falls are recorded and acted on, and how much the home relies on agency staff. Our family review data shows that staff attentiveness (referenced in 14% of positive reviews) is closely linked to how safe families feel their parent is. The Good Practice evidence base highlights that safety often slips at night, when staffing is lowest and residents with dementia can be most vulnerable. Because no specific numbers appear in the published findings, you will need to ask these questions directly.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing ratios and agency staff reliance are two of the strongest predictors of safety risk in care homes. Consistent, familiar staff reduce agitation and falls in people with dementia.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many permanent staff versus agency names appear on night shifts, and ask what the minimum number of staff on duty overnight is for the 21 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good. This covers care planning, staff training, access to healthcare, nutrition, and how well the home works with other professionals such as GPs and district nurses. No specific examples of care plan content, training records, or mealtime observations are included in the published summary. Dementia is listed as a specialism, which means the home should be able to demonstrate specific knowledge and practice in this area. The full inspection PDF is likely to contain more detail.","quotes":[],"family_meaning":"Food quality is mentioned positively in 20.9% of family reviews, and healthcare access appears in 20.2%. Both fall under Effective, which was rated Good here. However, a Good rating without supporting detail means you cannot yet tell whether care plans are genuinely personalised or whether mealtimes are varied and enjoyable. Dementia-specific training is particularly important: the Good Practice evidence base is clear that staff who understand how dementia affects communication and behaviour provide measurably better care. Ask specifically what training all staff (including kitchen, housekeeping, and night staff) receive on dementia, and how recently it was updated.","evidence_base":"The Good Practice evidence review found that dementia-specific training, particularly when it covers non-verbal communication and behaviour as a form of expression, is associated with lower use of sedating medication and fewer episodes of distress in residents.","watch_out":"Ask the manager how often care plans are reviewed, whether families are invited to contribute, and what dementia-specific training every member of staff (not just senior carers) completes. Ask to see the training log for the past 12 months."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good. This covers how staff treat residents, whether dignity and privacy are respected, and whether people are supported to be as independent as possible. No direct observations of staff interactions, preferred-name use, or responses to distress are recorded in the published summary. For a home supporting people with dementia, how staff communicate with residents who have limited verbal ability is particularly important. Without specific evidence from the inspection text, this rating reflects a positive conclusion but not a detailed picture.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned positively in 57.3% of reviews, and compassion and dignity appear in 55.2%. These are the things families feel most strongly about. The inspection concluded that Caring was Good, but the absence of specific observations means you should plan to observe this yourself. When you visit, notice whether staff greet your parent by their preferred name, whether they crouch to eye level when speaking, and whether interactions feel unhurried. The Good Practice evidence base is clear that how staff communicate matters as much as what they do, especially for people with advanced dementia who rely on tone and body language.","evidence_base":"The Good Practice evidence review found that non-verbal communication, including eye contact, calm tone, and unhurried movement, is as important as verbal interaction for people with dementia, and is a reliable indicator of genuine person-centred care culture.","watch_out":"During your visit, stand quietly in a communal area for ten minutes and watch how staff interact with residents. Are interactions warm and unhurried, or task-focused and brief? Ask a staff member what your parent's preferred name is and observe whether that name is actually used."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good. This covers activities, engagement, individuality, and end-of-life care. For a dementia-specialist home, responsiveness means providing activities that are meaningful to each individual person, not just group sessions. No specific examples of activity programmes, one-to-one engagement, or end-of-life planning are described in the published summary. Whether the home offers tailored activities for residents who cannot participate in groups is a question you will need to ask directly.","quotes":[],"family_meaning":"Activities are referenced positively in 21.4% of family reviews, and resident happiness in 27.1%. Both depend on the home doing more than running a weekly group session. The Good Practice evidence base is clear that people with dementia benefit most from activities connected to their life history, everyday household tasks, and one-to-one engagement, particularly as dementia progresses. A Good rating in Responsive is encouraging, but without specific evidence of what the activity programme looks like for residents with advanced dementia, you should ask to see a recent activity diary and ask how your parent's individual interests and history would be incorporated.","evidence_base":"The Good Practice evidence review found that Montessori-based approaches and life-history-informed activities reduce withdrawal and agitation in people with dementia, and that one-to-one engagement is essential for residents who can no longer participate in group activities.","watch_out":"Ask to see the activity diary for the past two weeks. Then ask specifically what provision exists for residents with advanced dementia who cannot join group activities. Find out how often one-to-one engagement is offered and who is responsible for delivering it."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good, and this represents an improvement from the previous Requires Improvement rating. A named registered manager (Mrs Katie Elizabeth Lee) is in post, and a nominated individual (Dr Anne Meena Thomas) provides organisational oversight. The improvement from Requires Improvement is a meaningful positive signal that leadership identified what was wrong and made changes. No detail about management visibility, staff culture, or how the home responds to complaints and incidents is available in the published summary.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of consistent quality in care homes, according to the Good Practice evidence base. The fact that this home moved from Requires Improvement to Good across all domains suggests leadership that can identify problems and act on them, which is exactly what families need to see. Our family review data shows that confidence in management is referenced in 23.4% of positive reviews. However, the last full inspection was in late 2020 or early 2021, and a lot can change in three or four years, including manager tenure. Ask how long the current manager has been in post and whether there have been significant staff changes recently.","evidence_base":"The Good Practice evidence review found that leadership stability and a culture where staff feel able to raise concerns without fear are the strongest predictors of sustained quality in care homes, independent of inspection ratings at any single point in time.","watch_out":"Ask the manager directly how long they have been in post, and ask the same question of a senior carer you meet on your visit. If the answer differs significantly, ask why. Also ask how the home handled its previous Requires Improvement rating and what specifically changed."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Greensleeves specialises in dementia care and residential care for adults over 65.. Gaps or open questions remain on The team understands how to support residents with dementia in ways that help them feel secure and content. Their approach combines professional knowledge with genuine warmth. — areas worth probing directly during a visit.