Cestria House Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds21
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2019-11-28
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STAGE 4 — RESEARCHING CARE HOMES
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Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness68
- Activities & engagement82
- Food quality60
- Healthcare65
- Management & leadership70
- Resident happiness70
What inspectors found
Inspected 2019-11-28
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the January 2022 inspection. This covers training, care planning, healthcare access, nutritional support, and how well the home works with other professionals such as GPs and district nurses. The published report text does not describe specific training content, care plan quality, or examples of healthcare coordination. No information about food quality, dietary assessment, or mealtime experience is included in the available text.Is this home caring?
The Caring domain was rated Good at the January 2022 inspection. This covers staff warmth, dignity, respect, and support for independence. The published report text does not include specific inspector observations about staff interactions, preferred name use, privacy practices, or examples of how staff respond to distress. No resident or relative quotes are available in the published text.Is the home responsive?
The Responsive domain was rated Outstanding at the January 2022 inspection. This is the home's standout strength and covers activities, engagement, individualised care, complaint handling, and end-of-life responsiveness. An Outstanding rating requires strong specific evidence rather than general compliance. The published report text does not reproduce the specific evidence that supported this rating, but the rating itself is the highest available and represents a genuine distinction from most care homes. The home specialises in dementia care, which adds context to this finding.Is the home well-led?
The Well-led domain was rated Good at the January 2022 inspection. The registered manager is Mrs Kathleen Burns, and the nominated individual representing the provider is Mr Devinder Malhotra of Malhotra Care Homes Limited. The home had previously received a Requires Improvement rating, and achieving Good across all domains (with Outstanding in Responsive) represents a meaningful improvement in governance and leadership. The published report text does not include specific observations about management visibility, staff culture, or how the home handles complaints and incidents.
Source: CQC inspection report →
What the evidence base says
Cestria House provides residential care for adults over 65, with particular expertise in dementia support. The home tailors its approach to meet each person's specific needs. For those living with dementia, the care team focuses on maintaining dignity and connection. Staff work to understand each person's background and preferences, adapting their approach as needs change. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Cestria House scores well on activities and engagement, where the inspection awarded an Outstanding rating, but many themes score in the mid-range because the published report provides limited specific detail beyond domain-level ratings. The overall picture is positive, but families should ask direct questions on several areas before making a decision.
Homes in North East typically score 68–82.Worth a visit
Cestria House Residential Home, at 45-47 Sanderson Road in Newcastle upon Tyne, was rated Good overall at its last inspection in January 2022, with an Outstanding rating for Responsive care. This represents an improvement on a previous Requires Improvement rating, which is an encouraging sign that the home has addressed earlier concerns. The home is a small residential setting of 21 beds, specialising in dementia care and support for adults over 65. The Outstanding Responsive rating is the standout finding and suggests that activities, engagement, and attention to individual preferences are genuine strengths here. The main limitation of this report is that the published text provides very little specific detail beyond the domain-level ratings and basic registration information. The inspection took place in January 2022 and the rating has not been reassessed since a monitoring review in July 2023, meaning the findings are now over two years old. On a visit, ask to see the actual staffing rota for a typical week (including nights), ask how the home involves families in care planning, and spend time in a communal area to observe how staff interact with your parent's potential neighbours. The Outstanding activities rating is worth exploring in detail: ask what a typical day looks like for someone with moderate or advanced dementia who cannot easily join a group session.
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In Their Own Words
How Cestria House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Personal attention shapes daily life for every resident
Cestria House Residential Home – Your Trusted residential home
When families need residential care in Newcastle Upon Tyne, they often worry about whether their loved one will receive genuine individual attention. Cestria House Residential Home focuses on understanding each person's unique needs and preferences. The care team here works closely with families throughout the care journey, creating a supportive environment for everyone involved.
Who they care for
Cestria House provides residential care for adults over 65, with particular expertise in dementia support. The home tailors its approach to meet each person's specific needs.
For those living with dementia, the care team focuses on maintaining dignity and connection. Staff work to understand each person's background and preferences, adapting their approach as needs change.
“Getting a feel for the atmosphere and meeting the team can help families make this important decision with confidence.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Cestria House scores well on activities and engagement, where the inspection awarded an Outstanding rating, but many themes score in the mid-range because the published report provides limited specific detail beyond domain-level ratings. The overall picture is positive, but families should ask direct questions on several areas before making a decision.
Homes in North East typically score 68–82.Worth a visit
Cestria House Residential Home, at 45-47 Sanderson Road in Newcastle upon Tyne, was rated Good overall at its last inspection in January 2022, with an Outstanding rating for Responsive care. This represents an improvement on a previous Requires Improvement rating, which is an encouraging sign that the home has addressed earlier concerns. The home is a small residential setting of 21 beds, specialising in dementia care and support for adults over 65. The Outstanding Responsive rating is the standout finding and suggests that activities, engagement, and attention to individual preferences are genuine strengths here. The main limitation of this report is that the published text provides very little specific detail beyond the domain-level ratings and basic registration information. The inspection took place in January 2022 and the rating has not been reassessed since a monitoring review in July 2023, meaning the findings are now over two years old. On a visit, ask to see the actual staffing rota for a typical week (including nights), ask how the home involves families in care planning, and spend time in a communal area to observe how staff interact with your parent's potential neighbours. The Outstanding activities rating is worth exploring in detail: ask what a typical day looks like for someone with moderate or advanced dementia who cannot easily join a group session.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Cestria House Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Cestria House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Personal attention shapes daily life for every resident
Cestria House Residential Home – Your Trusted residential home
When families need residential care in Newcastle Upon Tyne, they often worry about whether their loved one will receive genuine individual attention. Cestria House Residential Home focuses on understanding each person's unique needs and preferences. The care team here works closely with families throughout the care journey, creating a supportive environment for everyone involved.
Who they care for
Cestria House provides residential care for adults over 65, with particular expertise in dementia support. The home tailors its approach to meet each person's specific needs.
For those living with dementia, the care team focuses on maintaining dignity and connection. Staff work to understand each person's background and preferences, adapting their approach as needs change.
Management & ethos
The staff at Cestria House show real commitment to their work, with team members taking time to truly get to know each resident. Families appreciate how the care extends beyond just the resident — the home actively supports relatives through what can be a challenging transition.
“Getting a feel for the atmosphere and meeting the team can help families make this important decision with confidence.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
