Springview Care Home

What families say

People talk about the thoughtful activities that punctuate the weeks — from seasonal celebrations to daily programmes that give structure and purpose. Several families mention how these events seem genuinely well-planned rather than thrown together, creating moments of joy and engagement throughout the year.

Based on 22 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership72
• Resident happiness70

What inspectors found

Inspected 2023-01-14 · Report published 2023-01-14 · Inspected 6 times in the last three years

• Is this home safe?

  Good

  {"found":"Springview was rated Good for Safe at its September 2022 inspection. This domain covers staffing levels, medicines management, infection control, and how the home responds to safeguarding concerns. The published inspection text does not include specific inspector observations, staffing ratios, or examples of how incidents are managed. A Good rating indicates inspectors found no significant safety concerns at the time of the visit.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but the detail that matters most to families is not captured in the available text. Good Practice research consistently finds that night staffing is where safety most often slips in care homes, and that heavy reliance on agency staff undermines the consistency that people with dementia depend on. Without knowing the overnight staffing numbers or the ratio of permanent to agency staff at Springview, you cannot fully assess safety from this report alone. Cleanliness, which 24.3% of positive family reviews specifically mention, is also not described in any detail here.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that inconsistent staffing, particularly at night and through high agency use, is one of the most significant and underreported risks in dementia care settings.","watch_out":"Ask to see the actual signed staffing rota for the last two weeks, not the template. Count how many nights were covered by permanent staff versus agency workers, and ask what the minimum staffing level is on the dementia unit after 9pm."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"Springview was rated Good for Effective at its September 2022 inspection. This domain covers care planning, dementia training, nutrition, and healthcare access including GP involvement. The home lists dementia as a specialism. The published inspection text does not include specific detail about training content, care plan quality, food provision, or how health needs are monitored and escalated.","quotes":[],"family_meaning":"Food quality features in 20.9% of positive family reviews and is one of the most reliable indicators that a home genuinely knows and cares for its residents as individuals. Whether your mum's dietary preferences and cultural needs are reflected in what arrives on her plate matters enormously, but this report cannot tell you that. Similarly, dementia training listed as a specialism should mean staff understand how to communicate with your parent as verbal ability changes, but only the content and recency of that training can confirm it. Ask the home directly rather than assuming the Good rating covers these specifics.","evidence_base":"The Good Practice evidence review highlights that care plans function as living documents updated in response to the person's changing needs, and that families who are involved in care plan reviews report significantly higher confidence in the quality of care their parent receives.","watch_out":"Ask the manager when your parent's care plan would first be created, who contributes to it, and how often it is formally reviewed. Ask whether you would be invited to those reviews and how you would be told about significant changes to your parent's health."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"Springview was rated Good for Caring at its September 2022 inspection. This domain covers how staff treat the people who live there, including warmth, dignity, respect, and support for independence. The published inspection text does not include specific inspector observations, resident feedback, or examples of caring interactions. No quotes from residents or relatives recorded during the inspection are available in the published report.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, appearing in 57.3% of positive reviews, and compassion and dignity are mentioned in 55.2%. A Good rating for Caring means inspectors found no significant concerns, but the absence of specific observations means you cannot rely on this report to tell you whether staff know your dad's preferred name, whether they sit with him or move efficiently past him, or whether they notice when he is distressed. These are things you need to observe yourself on a visit, ideally at a quieter time of day rather than during a scheduled tour.","evidence_base":"Good Practice research emphasises that for people with advanced dementia, non-verbal communication, including tone, touch, and pace, matters as much as spoken words. Staff who have been trained in this and who know the individual's history are measurably better at recognising distress and responding appropriately.","watch_out":"On your visit, spend time watching how staff interact with residents in communal areas when they think no one is observing. Notice whether staff crouch to eye level, use names, and move without hurry. Ask a staff member to tell you something specific about one of the residents they care for."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"Springview was rated Good for Responsive at its September 2022 inspection. This domain covers how well the home tailors care to individual needs, including activities, engagement, and end-of-life planning. The published inspection text does not include specific detail about the activity programme, individual engagement, or how the home responds to complaints and changing needs.","quotes":[],"family_meaning":"Activities and engagement appear in 21.4% of positive family reviews and resident happiness in 27.1%, making this one of the areas families care about most. A Good rating tells you inspectors found no significant concerns, but it does not tell you whether your mum would spend her afternoon in a chair watching television or engaged in something meaningful. Good Practice research consistently finds that group activities alone are insufficient for people with moderate to advanced dementia, and that one-to-one engagement, including everyday tasks and familiar household routines, is what makes a real difference to wellbeing and settled behaviour.","evidence_base":"The rapid evidence review found that Montessori-based and task-oriented individual activities, rather than group entertainment sessions, produce the strongest improvements in engagement and mood for people living with dementia. Homes that plan for individual engagement alongside group programmes show better outcomes.","watch_out":"Ask the activities coordinator to show you this week's planned schedule alongside a record of what actually took place last week. Ask specifically what happens for residents who cannot or choose not to join group activities, and how often they receive one-to-one time."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"Springview was rated Good for Well-led at its September 2022 inspection. A named registered manager, Mrs Graca Maria Ramalho, is confirmed as in post, and Dr Robin Powell is the nominated individual providing organisational oversight. The Well-led domain covers management culture, governance, staff empowerment, and accountability. The published inspection text does not include specific detail about how long the manager has been in post, staff satisfaction, or how the home monitors and improves quality.","quotes":[],"family_meaning":"Management and leadership appear in 23.4% of positive family reviews, and communication with families features in 11.5%. Good Practice research finds that leadership stability is one of the strongest predictors of quality over time: homes with a long-serving, visible manager consistently outperform those with frequent management changes. Knowing that a named manager is in post is a start, but the length of their tenure, the stability of the wider team, and how they communicate with families when something goes wrong are all questions this report cannot answer.","evidence_base":"The IFF Research and Leeds Beckett University review found that homes where staff feel empowered to raise concerns without fear, and where managers are regularly visible on the floor rather than office-based, produce consistently better care outcomes for people with dementia.","watch_out":"Ask the manager how long they have been in their current role at Springview and whether they expect to stay. Ask how families are told about significant incidents or changes in their parent's condition, and request an example of a recent change made as a result of a complaint or concern raised by a resident or relative."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides specialist dementia care alongside general support for older adults. They've successfully helped at least one resident transition from respite care into a permanent arrangement.. Gaps or open questions remain on For those living with dementia, the stability of long-serving staff members can be especially valuable, providing familiar faces and consistent routines. The home's structured activity programme also helps create predictable patterns through the day. — areas worth probing directly during a visit.