The Grange Care Centre

What families say

Families describe staff as kind and approachable, with carers showing genuine warmth toward residents. The centre runs a structured programme including hairdressing services and pamper days. Communal areas provide spaces for residents to gather and socialise throughout the day.

Based on 46 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement68
• Food quality68
• Healthcare70
• Management & leadership72
• Resident happiness70

What inspectors found

Inspected 2022-06-21 · Report published 2022-06-21 · Inspected 9 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The Grange Care Centre was rated Good for safety at the April 2024 inspection. The home is a large nursing home with 160 beds, registered to care for people with dementia and physical disabilities. Beyond the domain rating itself, the published report does not include specific observations about staffing ratios, medicines management, falls recording, or infection control practices.","quotes":[],"family_meaning":"A Good safety rating is a reasonable baseline, but for a 160-bed home it tells you less than you might hope. Good Practice research consistently identifies night staffing as the point where safety most often slips in larger homes. With dementia in the specialism mix, the ratio of permanent to agency staff on overnight shifts matters considerably: agency staff who do not know your parent cannot respond to distress or deterioration with the same speed as someone familiar. The published findings do not give you those numbers, so you will need to ask directly.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that agency reliance and low night staffing ratios are among the strongest predictors of safety incidents in care homes, particularly for people living with dementia who may not be able to communicate distress verbally.","watch_out":"Ask the manager to show you the actual staffing rota for the last two weeks, not a template. Count permanent names versus agency names on night shifts, and ask what the minimum night staffing level is for each floor or unit."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The home was rated Good for effectiveness at the April 2024 inspection. It is registered to provide nursing care alongside dementia and physical disability support, which implies clinical oversight structures are in place. The published report does not include specific detail about care plan quality, GP access frequency, dementia training content, or nutrition and hydration monitoring.","quotes":[],"family_meaning":"Effectiveness in a nursing home with a dementia specialism depends heavily on whether care plans are treated as living documents updated as your parent changes, rather than paperwork completed on admission and rarely revisited. Our family review data shows that food quality is mentioned positively in roughly one in five reviews (20.9% weight in our scoring), yet it is also one of the areas families most often raise concerns about when care declines. The absence of published detail here means you cannot assess this from the report alone. Food quality and care plan currency are two things you can check directly on a visit.","evidence_base":"The Good Practice evidence base identifies regular, family-inclusive care plan reviews and dementia-specific training as the strongest markers of effective care. Homes where staff can name specific training modules and describe how they apply them day-to-day consistently outperform those where training is described only in general terms.","watch_out":"Ask the manager when care plans are formally reviewed and whether families are invited to contribute. Then ask a staff member on the floor (not management) to describe the last piece of dementia training they completed and how they used it."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The home was rated Good for caring at the April 2024 inspection. The specialism list includes dementia and physical disabilities, both of which require staff to be skilled in non-verbal communication and dignity-preserving personal care. The published report does not include inspector observations of staff interactions, resident feedback on being treated with respect, or descriptions of how preferred names and personal histories are used in daily contact.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, appearing in 57.3% of positive reviews by name. Compassion and dignity follow closely at 55.2%. These are not abstract values: they show up in very specific observable behaviours, such as whether a carer knocks before entering a room, uses your mum's preferred name without being prompted, or sits down to speak at eye level rather than talking over her. The Good rating is encouraging, but you cannot verify any of this from the published text. A visit at a quieter time of day, when corridors and communal areas are less staged, will tell you more than any report.","evidence_base":"Good Practice research highlights that for people with advanced dementia, non-verbal communication, tone of voice, pace of movement, and physical proximity, carries as much meaning as spoken words. Homes where staff are observed to move without hurry and respond to non-verbal cues consistently score higher on resident wellbeing measures.","watch_out":"On your visit, stand in a communal area for ten minutes without announcing yourself. Watch whether staff passing through make eye contact with residents, pause, or speak. If staff walk through without acknowledgement, that tells you something the inspection rating cannot."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The home was rated Good for responsiveness at the April 2024 inspection. Responsiveness for a dementia specialism home covers meaningful activities, individual engagement, and end-of-life planning. The published report does not describe the activity programme, one-to-one engagement provision, or how individual preferences shape daily life.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of the weighting in our positive review data, and resident happiness contributes 27.1%. For people living with dementia, group activities alone are not sufficient: those with more advanced dementia need one-to-one engagement tailored to their history and retained abilities. The Good Practice evidence base highlights Montessori-based approaches and familiar household tasks as particularly effective. At 160 beds, the risk is that activities become standardised and group-focused, with residents who cannot participate being left without meaningful occupation for long periods. You cannot assess this from the published report and will need to see it in person.","evidence_base":"The Leeds Beckett rapid evidence review found that individually tailored activities, including familiar domestic tasks and life history-based engagement, produced measurable reductions in agitation and improved wellbeing for people with moderate to advanced dementia, compared to group-only programme models.","watch_out":"Ask to see the activity schedule for last week (the actual one, not a printed template) and ask specifically what happens for a resident with advanced dementia who cannot join a group session. Ask the activities coordinator by name what they did with that person yesterday."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The home was rated Good for well-led at the April 2024 inspection, recovering from a previous Requires Improvement rating. Named leadership is in place: Ms Olga Richardson is the Registered Manager and Mr Alan Goldstein is the Nominated Individual. The home is operated by Bondcare (London) Limited. The published report does not describe management visibility, staff culture, governance systems, or how concerns are raised and acted on.","quotes":[],"family_meaning":"A return to Good in well-led after a Requires Improvement period is a positive signal, but the trajectory matters as much as the current rating. Good Practice research identifies leadership stability as one of the strongest predictors of sustained quality: homes where the registered manager has been in post for two or more years and is known by name to residents and families consistently outperform those with frequent management changes. Management visibility (23.4% of our review weighting) and family communication (11.5%) are the two leadership factors families most often comment on. Neither is evidenced in the published text here.","evidence_base":"The IFF Research evidence review found that leadership empowerment, specifically managers who create conditions where staff feel able to raise concerns without fear, is strongly associated with lower incident rates and higher family satisfaction. This bottom-up empowerment is distinct from governance compliance and cannot be assessed from inspection ratings alone.","watch_out":"Ask the registered manager how long she has been in post and what specific change she made after the previous Requires Improvement rating. Then ask a care worker on the floor the same question about what changed. If the answers are consistent, that is a good sign."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The centre specialises in caring for adults across age ranges, including those under 65 with complex needs. They support residents with dementia, physical disabilities, and conditions requiring specialist nursing care.. Gaps or open questions remain on The team has experience supporting residents through different stages of dementia. Structured activities and communal spaces are designed to maintain engagement and social connection for those living with the condition. — areas worth probing directly during a visit.