Park Avenue Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds51
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2019-12-12
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe walking into a friendly, inclusive atmosphere where they're encouraged to join in activities and stay connected. The environment feels fresh and well-kept, with comfortable rooms and no institutional feel. People particularly notice how patient and emotionally present the staff are, especially during difficult moments.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2019-12-12
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the January 2021 inspection. The home is registered for both nursing care and dementia care, which means it is required to demonstrate appropriate clinical skills and care planning. The inspection text does not describe specific findings on care plans, GP access, dementia training, or food and nutrition.Is this home caring?
The Caring domain was rated Good at the January 2021 inspection. This is the domain most directly connected to day-to-day kindness, dignity, and respect. The inspection text does not include any direct observations of staff interactions, use of preferred names, response to distress, or comments from residents or families about how they feel treated.Is the home responsive?
The Responsive domain was rated Good at the January 2021 inspection. Responsiveness covers activities, individual engagement, and end-of-life planning. The inspection text does not describe specific activities, one-to-one engagement for people who cannot join groups, or how the home responds to individual preferences and complaints.Is the home well-led?
The Well-led domain was rated Good at the January 2021 inspection. A registered manager, Mrs Charlotte Claire Goodfellow-Fernandez, is named in post, with Mrs Sam Manning as nominated individual. The improvement from a previous Requires Improvement rating suggests that leadership has been effective in driving change. The inspection text does not describe management visibility, staff culture, governance systems, or how the home handles complaints and feedback.
Source: CQC inspection report →
What the evidence base says
The home provides specialized dementia care alongside general support for adults over 65. They offer resources to help families understand dementia better. The team understands the unique challenges dementia brings, offering both practical care and emotional support. Management provides helpful information and guidance to families navigating dementia for the first time. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Park Avenue Care Home scores 72 out of 100. Every domain was rated Good at inspection, and the home improved from Requires Improvement, which is a meaningful positive signal. However, the published inspection text contains very little specific detail, so many scores reflect confirmed ratings rather than direct observations or testimony.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families describe walking into a friendly, inclusive atmosphere where they're encouraged to join in activities and stay connected. The environment feels fresh and well-kept, with comfortable rooms and no institutional feel. People particularly notice how patient and emotionally present the staff are, especially during difficult moments.
What inspectors have recorded
Staff show real compassion in their daily work, with families noting how responsive they are to individual needs. During end-of-life care, the team provides dignified, emotionally supportive care that helps families through loss. Management takes time to share dementia resources and guidance with families starting this journey.
How it sits against good practice
Park Avenue brings together professional dementia expertise with the warmth families need during life's hardest transitions.
Worth a visit
Park Avenue Care Home, at 69 Park Avenue, Bromley, was rated Good across all five inspection domains at its inspection in January 2021. Importantly, this followed a previous rating of Requires Improvement, meaning inspectors were satisfied that the home had made real and sustained progress. The home is registered for 51 beds and has a declared specialism in dementia care and nursing. The main limitation of this report is that the published inspection text is very brief and contains almost no specific observations, resident or family testimony, or detail about daily life. The Good rating is a reassuring foundation, but it does not tell you what your parent's day will actually look or feel like. Before deciding, visit in person, ask to see last week's actual staffing rota, and request the activity records for the past month. Ask the registered manager directly about night staffing numbers and how the team supports people living with dementia who are distressed.
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In Their Own Words
How Park Avenue Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness shapes every day for families facing dementia
Park Avenue Care Home – Expert Care in Bromley
When dementia changes everything, finding the right support feels overwhelming. Park Avenue Care Home in Bromley creates a warm, patient environment where families feel genuinely welcomed. The home sits in a leafy part of London with good transport links, offering specialized dementia care alongside general support for older adults.
Who they care for
The home provides specialized dementia care alongside general support for adults over 65. They offer resources to help families understand dementia better.
The team understands the unique challenges dementia brings, offering both practical care and emotional support. Management provides helpful information and guidance to families navigating dementia for the first time.
“Park Avenue brings together professional dementia expertise with the warmth families need during life's hardest transitions.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Park Avenue Care Home scores 72 out of 100. Every domain was rated Good at inspection, and the home improved from Requires Improvement, which is a meaningful positive signal. However, the published inspection text contains very little specific detail, so many scores reflect confirmed ratings rather than direct observations or testimony.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families describe walking into a friendly, inclusive atmosphere where they're encouraged to join in activities and stay connected. The environment feels fresh and well-kept, with comfortable rooms and no institutional feel. People particularly notice how patient and emotionally present the staff are, especially during difficult moments.
What inspectors have recorded
Staff show real compassion in their daily work, with families noting how responsive they are to individual needs. During end-of-life care, the team provides dignified, emotionally supportive care that helps families through loss. Management takes time to share dementia resources and guidance with families starting this journey.
How it sits against good practice
Park Avenue brings together professional dementia expertise with the warmth families need during life's hardest transitions.
Worth a visit
Park Avenue Care Home, at 69 Park Avenue, Bromley, was rated Good across all five inspection domains at its inspection in January 2021. Importantly, this followed a previous rating of Requires Improvement, meaning inspectors were satisfied that the home had made real and sustained progress. The home is registered for 51 beds and has a declared specialism in dementia care and nursing. The main limitation of this report is that the published inspection text is very brief and contains almost no specific observations, resident or family testimony, or detail about daily life. The Good rating is a reassuring foundation, but it does not tell you what your parent's day will actually look or feel like. Before deciding, visit in person, ask to see last week's actual staffing rota, and request the activity records for the past month. Ask the registered manager directly about night staffing numbers and how the team supports people living with dementia who are distressed.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Park Avenue Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Park Avenue Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness shapes every day for families facing dementia
Park Avenue Care Home – Expert Care in Bromley
When dementia changes everything, finding the right support feels overwhelming. Park Avenue Care Home in Bromley creates a warm, patient environment where families feel genuinely welcomed. The home sits in a leafy part of London with good transport links, offering specialized dementia care alongside general support for older adults.
Who they care for
The home provides specialized dementia care alongside general support for adults over 65. They offer resources to help families understand dementia better.
The team understands the unique challenges dementia brings, offering both practical care and emotional support. Management provides helpful information and guidance to families navigating dementia for the first time.
Management & ethos
Staff show real compassion in their daily work, with families noting how responsive they are to individual needs. During end-of-life care, the team provides dignified, emotionally supportive care that helps families through loss. Management takes time to share dementia resources and guidance with families starting this journey.
The home & environment
The home maintains clean, well-decorated spaces throughout, with rooms that give residents proper personal space. There's a garden where people can enjoy the outdoors in the leafy surroundings. Visitors consistently mention the absence of unpleasant odours and the overall freshness of the environment.
“Park Avenue brings together professional dementia expertise with the warmth families need during life's hardest transitions.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
