Florence Nursing Home

What families say

Some families describe the care team as warm and welcoming when their loved ones first arrive. They've noticed staff taking time to help new residents settle in and feel comfortable in their surroundings.

Based on 5 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare72
• Management & leadership75
• Resident happiness68

What inspectors found

Inspected 2022-03-26 · Report published 2022-03-26 · Inspected 4 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The inspection awarded a Good rating for safety at Florence Nursing Home in November 2024. This domain covers staffing levels, medicines management, infection control, and how the home responds to accidents and incidents. The published report summary does not include specific observations, staffing ratios, or details about how medicines are managed. The previous rating in this area was Requires Improvement, so the improvement to Good is a meaningful change. What drove that improvement is not visible in the published text.","quotes":[],"family_meaning":"A Good safety rating after a period of Requires Improvement tells you that inspectors found real progress, but it does not tell you exactly what that looks like on a Tuesday night shift. Good Practice research consistently identifies night staffing as the point where safety is most at risk in care homes, and agency staff reliance can undermine the consistency your parent needs, particularly if they are living with dementia and distressed by unfamiliar faces. Because the report contains no specific staffing data, you need to ask for this directly. Our family review data shows that 14% of positive reviews specifically mention staff attentiveness as a deciding factor, and that is something you can observe for yourself on a visit rather than relying on published findings alone.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review (2026) found that night staffing ratios and the proportion of agency staff used are among the strongest predictors of safety incidents in care homes. A Good rating is a necessary baseline, but families should verify the specifics behind it.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not a template. Count how many permanent staff were on duty each night shift versus agency staff, and ask what the registered nurse cover arrangement is overnight for a 30-bed nursing home."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"Effectiveness was rated Good at the November 2024 inspection. This domain covers whether staff have the right training, whether care plans are kept up to date and reflect individual needs, whether residents have access to GPs and other health professionals, and whether food and nutrition are properly managed. No specific examples, care plan detail, or training records are described in the published report summary. The home cares for people with dementia, mental health conditions, and physical disabilities, which requires specific and regularly updated staff knowledge.","quotes":[],"family_meaning":"Effectiveness matters most to families in the detail: does your parent's care plan actually describe how they take their tea, what upsets them, and who they were before they came here? Our family review data shows that food quality (20.9% weight in our scoring) and dementia-specific care (12.7%) are among the themes families mention most. Good Practice research is clear that care plans function as living documents, not paperwork filed on arrival, and that regular GP access is a basic marker of a well-run home. Because none of this is visible in the published findings, you need to ask to see how care planning works here and whether families are actively involved in reviews.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia-specific training content, including non-verbal communication and understanding behaviour as communication, significantly improves outcomes for people living with dementia. A general Good rating does not confirm that this training is in place.","watch_out":"Ask the manager whether you could be shown a sample (anonymised) care plan to see how much personal history and individual preference it captures. Then ask how often plans are formally reviewed and whether families are invited to each review meeting."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The caring domain was rated Good at the November 2024 inspection, covering staff warmth, dignity, privacy, and how well the home supports residents' independence. No direct inspector observations, resident quotes, or relative testimony appear in the published report summary. For a home supporting people with dementia and mental health conditions, the quality of moment-to-moment interaction between staff and residents is the most important indicator of genuine caring practice. The rating confirms a minimum standard was met; it does not describe what that looks like in the corridors and bedrooms of this home.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, appearing in 57.3% of positive reviews, and compassion and dignity together account for a further 55.2%. These are not abstract qualities: they show up in whether staff knock before entering a room, whether they use your parent's preferred name, whether they sit down to speak rather than talking while moving. The inspection confirmed these standards were met but gave no examples. On a visit, these are things you can see and feel within the first 20 minutes without needing to ask a single question. Good Practice research is clear that for people living with dementia, non-verbal communication, tone of voice and body language matter as much as words.","evidence_base":"The IFF Research rapid evidence review (2026) found that person-led care requires staff to know the individual, not just the diagnosis. Homes where staff can name residents' histories, preferences, and relationships consistently score higher on dignity and wellbeing outcomes.","watch_out":"During your visit, notice whether staff use your parent's preferred name without being prompted, whether they make eye contact and pause before moving on, and whether any resident appears to be waiting for help without anyone noticing. These are things you can observe without asking."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"Responsiveness was rated Good at the November 2024 inspection. This domain covers whether the home provides meaningful activities, responds to individual needs and preferences, and has appropriate end-of-life care arrangements. No activity programme detail, individual examples, or end-of-life planning information appears in the published report summary. Florence Nursing Home supports people with dementia, mental health conditions, and physical disabilities, a group for whom individual and tailored engagement, rather than generic group activities, is particularly important.","quotes":[],"family_meaning":"Activities account for 21.4% of our family score weighting and resident happiness for 27.1%, reflecting how strongly families connect a settled, engaged parent with good care. Good Practice research is clear that group activities alone are not enough: people living with more advanced dementia benefit most from one-to-one engagement and from everyday tasks that connect them to who they were before, folding laundry, tending plants, or listening to familiar music. The inspection confirmed a Good standard but gave no examples of what a typical day looks like here. This is one of the most important things to ask about on a visit, because the gap between a planned activity schedule and what actually happens can be significant.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and individually tailored activity approaches, including meaningful household tasks and one-to-one engagement, produce measurably better wellbeing outcomes for people living with dementia than group-only activity programmes.","watch_out":"Ask to see the actual activity records for the past two weeks, not the planned schedule. Ask specifically what provision exists for residents who are unable to join group sessions, and whether a dedicated activities coordinator is employed or whether care staff cover activities alongside personal care duties."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"Leadership was rated Good at the November 2024 inspection. The home is run by Lorven Housing Ltd, with two named registered managers (Mrs Subhashini Jangiti and Mrs Hope Mwandwe Vincent) and a nominated individual (Mr Ananda Chakravarthy Kota). Having two registered managers simultaneously may reflect a handover, a shared arrangement, or a transitional period: the published report does not clarify this. The home has been inspected four times and has improved from Requires Improvement to Good, which suggests a positive leadership trajectory. No specific observations about manager visibility, staff culture, or governance systems appear in the published summary.","quotes":[],"family_meaning":"Good Practice research consistently finds that leadership stability is one of the strongest predictors of care quality over time. A manager who has been in post long enough to know residents by name, and to be known by staff, creates a culture where problems surface quickly rather than being hidden. Our family review data shows that 23.4% of positive reviews cite visible and approachable management as a key factor. The presence of two registered managers at the same home is worth understanding before your parent moves in: ask which manager is responsible for day-to-day clinical decisions and how long each has been in post. Communication with families (11.5% of our review data) is also something not visible in the published findings and worth exploring directly.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review (2026) found that bottom-up empowerment, where staff feel safe to raise concerns without fear of reprisal, is a reliable marker of well-led homes. Families can probe this by asking staff open questions about how decisions get made.","watch_out":"Ask the manager directly: which of the two registered managers is the day-to-day lead, how long have they each been in post, and what specific changes were made after the previous Requires Improvement rating that led to the improvement at the last inspection?"}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team provides specialist nursing care for people living with dementia and various mental health conditions. They're equipped to support residents with physical disabilities and complex health needs, accepting both younger adults and those over 65.. Gaps or open questions remain on For residents with dementia, the nursing team works to create a supportive environment that helps manage the challenges of memory loss. They adapt their approach to each person's specific needs and stage of dementia. — areas worth probing directly during a visit.