Burrows House

What families say

Visitors talk about walking in to find staff sitting with residents, chatting naturally even when responses don't quite make sense. There's a particular patience here that families notice — the kind that means a confused question gets answered gently for the third time that morning without any hint of frustration.

Based on 44 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness68
• Activities & engagement60
• Food quality55
• Healthcare65
• Management & leadership72
• Resident happiness68

What inspectors found

Inspected 2018-08-01 · Report published 2018-08-01 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"Burrows House was rated Good for safety at its October 2020 inspection. The published report does not include specific detail on staffing ratios, falls management, medicine administration, or infection control practice. The previous Requires Improvement rating means that safety concerns existed at an earlier point and were addressed before this inspection. No specific inspector observations or resident testimony about safety are recorded in the available text.","quotes":[],"family_meaning":"A Good safety rating after a period of Requires Improvement is reassuring because it suggests the registered manager identified specific problems and resolved them. However, Good Practice research consistently shows that night staffing is where safety most commonly slips in homes of this size, and the published findings give no detail on how many staff are on overnight for 54 residents. Our family review data shows that 14% of positive reviews specifically mention staff attentiveness as a safety signal. Because this inspection was carried out in October 2020 and the world has changed considerably since then, the safety picture you see on a visit today may look different from what inspectors recorded.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that agency staff reliance is one of the most consistent predictors of safety incidents in care homes, because agency workers are less familiar with individual residents' behaviours and routines. The published report does not state the level of agency use at Burrows House.","watch_out":"Ask the manager to show you the actual staffing rota for the last seven days, not the template rota. Count permanent staff names versus agency names, and ask specifically how many carers are on duty overnight for the 54 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"Burrows House was rated Good for Effective practice at its October 2020 inspection. The home lists dementia as a specialism. The published report does not include specific detail on care plan quality, GP access, dementia training content, nutrition assessment, or how residents' health is monitored over time. No direct observations or records are cited in the available text.","quotes":[],"family_meaning":"Effective care for someone with dementia means more than a Good rating on a form. It means staff know your mum's history, can spot when she is in pain despite not being able to say so, and have a process for calling her GP quickly when something changes. Good Practice research identifies care plans as living documents that should be updated as a person's dementia progresses, not filed and forgotten. Our family review data shows that dementia-specific care quality is mentioned in 12.7% of positive reviews, often in very specific terms. Because the published text for this domain is thin, you should ask directly about dementia training and care plan review frequency before you decide.","evidence_base":"The Good Practice evidence base identifies regular, structured GP access and trained staff who can recognise pain and distress in non-verbal residents as among the strongest predictors of good health outcomes in dementia care. The published report does not confirm whether these are present at Burrows House.","watch_out":"Ask the manager how often care plans are formally reviewed and whether families are invited to contribute. Then ask what specific dementia training staff have completed, who delivers it, and when it was last updated for the current team."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"Burrows House was rated Good for Caring at its October 2020 inspection. The published report does not include direct observations of staff interactions, quotes from residents or relatives about how they are treated, or examples of dignity and privacy in practice. A Good rating in this domain indicates inspectors did not find evidence of poor or disrespectful care during the inspection.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity together account for 55.2%. These are the things families care about most. The observable signals to look for on a visit are whether staff use your parent's preferred name without prompting, whether they move at an unhurried pace, and how they respond when a resident is distressed or confused. Good Practice research is clear that non-verbal communication matters as much as spoken words for people living with dementia, and that genuine person-centred care requires staff to know individuals as people with histories and preferences. The inspection text alone cannot confirm this for Burrows House, so your own observation on a visit is essential.","evidence_base":"The Leeds Beckett and IFF Research review found that knowing a person's life history, their preferred name, their routines, and their non-verbal signals of distress is a core requirement for dignified dementia care, and that this knowledge is most reliably held by permanent staff who have worked with a resident over time.","watch_out":"When you visit, watch what happens in a corridor or communal area when a staff member passes a resident who looks unsettled. Do they stop, make eye contact, and speak calmly by name, or do they move on? This is the single most honest signal of the care culture in a home."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"Burrows House was rated Good for Responsive care at its October 2020 inspection. The home declares dementia as a specialism for its 54 residents. The published report does not include detail on the activities programme, how individual preferences shape daily routines, end-of-life care planning, or how the home responds to complaints. No specific examples of tailored care or engagement are cited.","quotes":[],"family_meaning":"Responsive care is what determines whether your parent has a life in this home or merely occupies a room. Activities engagement is cited in 21.4% of positive family reviews, and resident happiness accounts for 27.1%. Good Practice research is particularly clear that group activities alone are not enough for people in the middle or later stages of dementia: one-to-one engagement, household tasks, and sensory activities tailored to the individual are what maintain wellbeing and reduce distress. The published findings do not tell us whether Burrows House offers this level of tailored engagement. This is one of the most important things to ask about and observe directly.","evidence_base":"The Good Practice rapid evidence review found that Montessori-based and occupation-focused approaches, including familiar household tasks and individually meaningful activities, produce measurable reductions in agitation and improvements in wellbeing for people living with dementia, particularly those who cannot participate in group settings.","watch_out":"Ask the activities coordinator to describe what happened yesterday for a resident who could not join a group session due to advanced dementia or low mood. If the answer is vague or defaults to television, that tells you something important about one-to-one engagement in this home."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"Burrows House was rated Good for Well-led at its October 2020 inspection, having previously been rated Requires Improvement. Ms Maryam Timamy is the registered manager and Mr Sunil Cheekoory is the Nominated Individual, indicating a defined governance structure. The published report does not provide detail on management visibility, staff culture, how concerns are raised and acted on, or how the home has developed its quality processes since the earlier rating.","quotes":[],"family_meaning":"Good leadership is the single factor most reliably linked to a home's quality trajectory over time. The fact that Burrows House moved from Requires Improvement to Good across all domains is a meaningful signal that someone in charge identified problems and fixed them. Our family review data shows that communication with families is mentioned positively in 11.5% of reviews, and management quality accounts for 23.4% of positive sentiment. Good Practice research consistently finds that leadership stability, meaning a manager who has been in post long enough to know the staff and residents well, is one of the strongest predictors of sustained quality. Because this inspection was published in 2020, it is worth asking directly how long the current manager has been in post and whether the leadership team is the same as when inspectors visited.","evidence_base":"The IFF Research and Leeds Beckett review found that homes where staff feel empowered to raise concerns without fear of reprisal, and where managers are visible on the floor rather than office-based, consistently outperform peers on resident wellbeing outcomes over time.","watch_out":"Ask the registered manager how long they have been in post and whether they were in the same role during the previous Requires Improvement inspection. Then ask what specific changes were made between the two inspections. A manager who can answer that question clearly and specifically is a good sign."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults both under and over 65, with particular experience supporting people living with dementia.. Gaps or open questions remain on Staff here seem to have developed real skills for those moments when dementia makes communication difficult. Families mention seeing genuine warmth continue even when their relative no longer recognises anyone — that ability to meet someone where they are rather than where we wish they could be. — areas worth probing directly during a visit.