Midland Care Home

What families say

Based on 14 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth52
• Compassion & dignity52
• Cleanliness52
• Activities & engagement50
• Food quality50
• Healthcare52
• Management & leadership62
• Resident happiness52

What inspectors found

Inspected 2022-08-26 · Report published 2022-08-26 · Inspected 5 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the August 2022 inspection. This represents a step forward from the previous Requires Improvement rating, which suggests the home had identified and addressed safety-related concerns. The published inspection text does not describe specific observations about medicines management, falls prevention, staffing ratios, or infection control. A named registered manager and a nominated individual are in post, which provides an accountable leadership structure.","quotes":[],"family_meaning":"A Good rating in Safe after a previous Requires Improvement is genuinely encouraging. It means inspectors were satisfied that the concerns identified before had been dealt with. However, Good Practice research consistently highlights that night staffing is where safety most often slips in care homes, particularly for people with dementia who may be at risk of falls or distress after dark. Because the inspection text gives no detail on staffing ratios or night cover, you cannot take the rating alone as full reassurance. This is worth exploring in person before making a decision.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (March 2026) found that adequate night staffing is one of the strongest predictors of safety outcomes, and that homes with low permanent staff ratios and high agency reliance were associated with greater variability in safety standards.","watch_out":"Ask the manager to show you the actual staffing rota from last week, not a template. Count permanent versus agency names on each night shift and ask what the minimum nurse cover is overnight across 66 beds."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the August 2022 inspection. The home is registered to provide nursing care as well as personal care, meaning there should be registered nurses on duty. The published report does not describe care plan content, how often plans are reviewed, GP access arrangements, or what dementia-specific training staff have received. The range of specialisms the home is registered for, including dementia, eating disorders, and mental health conditions, suggests a need for staff with varied and specific expertise.","quotes":[],"family_meaning":"For families choosing a home for a parent with dementia, the Effective domain is about whether staff genuinely know your parent as an individual and whether healthcare is proactive rather than reactive. Our Good Practice evidence base found that care plans work best when they are treated as living documents, updated regularly and co-produced with families. The inspection gives no detail on how care planning works here. Given the breadth of specialisms the home covers, it is worth asking specifically how staff are trained for dementia care and whether the training is ongoing or a one-off qualification.","evidence_base":"The Leeds Beckett University rapid evidence review found that dementia training which includes communication techniques and non-verbal recognition of distress produces measurably better outcomes than generic care training alone, particularly for residents who are no longer able to express needs verbally.","watch_out":"Ask to see a care plan for a current resident with dementia (anonymised if needed) and check whether it records the person's life history, preferred routines, and named family contacts. Ask when it was last reviewed and who was involved in that review."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the August 2022 inspection. No direct inspector observations about staff behaviour, dignity, use of preferred names, or responses to distress are included in the published text. No quotes from residents or relatives are recorded. The absence of specific evidence does not mean caring standards were poor, but it does mean this report cannot confirm what day-to-day kindness looks like at this home.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, cited in 57.3% of positive reviews by name, and compassion and dignity account for a further 55.2%. These are not abstract values: they show up in whether a carer uses your mum's preferred name, whether they knock before entering her room, and whether they sit at eye level when speaking to her. Because the inspection text gives no observed examples, you will need to form your own view on a visit. The specific things to look for are how staff speak to residents they pass in corridors, whether interactions feel unhurried, and how a member of staff responds if a resident appears upset.","evidence_base":"The IFF Research rapid evidence review found that non-verbal communication, including tone of voice, physical proximity, and pace of movement, is as important as spoken words for people with moderate to advanced dementia, and that homes where staff had explicit training in non-verbal communication had higher ratings for resident wellbeing.","watch_out":"During your visit, watch how staff interact with residents in shared spaces, not just in the room they take you to. Notice whether carers make eye contact and use the resident's name, and whether anyone appears to be ignored or talked over."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the August 2022 inspection. The home is registered to care for a broad mix of needs including dementia, mental health conditions, eating disorders, and physical disabilities, some of which require very different approaches to engagement and activity. The published inspection text does not describe what activities are offered, how individual preferences are captured, or how the home supports people with advanced needs who may not be able to join group activities. End-of-life care planning is also not mentioned.","quotes":[],"family_meaning":"Resident happiness was referenced in 27.1% of positive reviews in our data, and activities and engagement in 21.4%. For a parent with dementia, meaningful activity is not about being kept busy: it is about feeling purposeful and connected. Good Practice evidence shows that homes which offer one-to-one engagement for residents who cannot join groups, and which draw on familiar everyday tasks from a person's past life, produce measurably better outcomes for wellbeing. Because the inspection text gives no detail on activities at this home, a visit is essential. Ask what happens on a day when the activity coordinator is absent.","evidence_base":"The Leeds Beckett University rapid evidence review found that Montessori-based and life-history approaches to activity, which use objects and tasks familiar to the individual rather than generic programmes, significantly reduced agitation and improved engagement in people with moderate to severe dementia.","watch_out":"Ask the activities coordinator to describe a recent one-to-one session with a resident who does not join group activities. If there is no clear answer, or if one-to-one work is described as something that happens informally rather than being planned, that is a gap worth pressing on."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the August 2022 inspection, and a monitoring review in July 2023 confirmed the rating was unchanged. A registered manager, Mrs Patricia Ann Tarry, is named in post, alongside a nominated individual, Mr Tej Paul Singh Sehmi. The improvement from a previous Requires Improvement rating across all five domains suggests the leadership team identified what was not working and made changes. The published text does not describe manager visibility, staff culture, complaint handling, or governance systems in any detail.","quotes":[],"family_meaning":"Management quality accounts for 23.4% of positive family reviews in our data, and Good Practice research consistently finds that leadership stability is one of the strongest predictors of care quality over time. The fact that this home improved from Requires Improvement to Good is meaningful: it requires sustained management effort to turn around every domain simultaneously. However, a home that has recently improved can sometimes be more vulnerable to slipping back if key staff leave. It is worth asking how long the registered manager has been in post, and whether there have been significant staffing changes since the inspection.","evidence_base":"The IFF Research rapid evidence review found that homes with stable registered managers who had been in post for more than two years consistently outperformed those with high manager turnover on family satisfaction, staff retention, and inspection outcomes.","watch_out":"Ask the manager directly how long they have been in post and what the main thing was that they changed after the previous Requires Improvement rating. A clear, specific answer is a good sign. A vague one is worth noting."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team has experience caring for people with eating disorders and supporting weight management through nutritional care. They also provide specialist support for those whose rights are restricted under the Mental Health Act.. Gaps or open questions remain on The home cares for people living with dementia alongside other complex conditions. Their specialist approach includes support for residents who may have both dementia and mental health conditions. — areas worth probing directly during a visit.