Chatsworth Grange Care Home

What families say

The care staff often receive particular praise for knowing residents well and responding quickly when help is needed. Several families describe feeling reassured by the way staff handle daily care, though experiences with management and reception teams vary considerably.

Based on 13 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership72
• Resident happiness68

What inspectors found

Inspected 2020-01-23 · Report published 2020-01-23 · Inspected 2 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The inspection rated Chatsworth Grange as Good for safety in October 2024. The home is registered to provide nursing care, which means qualified nurses should be available on site around the clock. However, the published report does not include specific observations about staffing numbers, falls management, medicine administration, infection control practices, or agency staff usage. A Good rating in this domain means inspectors found no significant concerns, but the detail needed to fully assess what safety looks like day to day is not available in the published text.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but research consistently shows that night-time is when safety most often slips in care homes, and the published report gives no information about how many staff are on overnight for 66 beds. Our Good Practice evidence base (61 studies, March 2026) identifies night staffing ratios and reliance on agency staff as the two most important safety variables families cannot see from a rating alone. The cleanliness theme in our family review data (24.3% of positive reviews mention it) is also not evidenced here, so you will need to assess it yourself on a visit.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that agency staff reliance is one of the strongest predictors of inconsistent care quality, particularly overnight and at weekends. A home with low agency use and stable permanent staff typically performs better on safety over time.","watch_out":"Ask the manager to show you the actual staffing rota for the last two weeks, not the template. Count how many permanent staff names appear on night shifts and ask what percentage of those shifts were covered by agency workers in the last month."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"Chatsworth Grange was rated Good for effectiveness at the October 2024 inspection. The home holds a registered dementia specialism and provides nursing care, both of which imply obligations around staff training and care planning. The published report does not include specific findings about dementia training content, care plan quality, GP access, medication management, or how food is tailored to individual needs and dietary requirements. The Good rating indicates inspectors were satisfied, but no supporting detail is available.","quotes":[],"family_meaning":"Food quality appears in 20.9% of positive family reviews in our data, and dementia-specific care is mentioned in 12.7%, yet the inspection gives no detail on either. If your parent has dementia, the most important question is whether staff know them as an individual: their history, their preferences, what calms them, and what distresses them. Our Good Practice evidence base identifies care plans as living documents that should be updated after every significant change, not just reviewed annually. Ask to understand how often plans are revisited and whether families are included.","evidence_base":"The Good Practice rapid evidence review (61 studies) found that dementia training which goes beyond basic awareness to cover communication techniques, behaviour that challenges, and person-centred approaches is significantly associated with better resident outcomes. Declaring a dementia specialism does not automatically confirm this depth of training.","watch_out":"Ask the manager what dementia training all care staff have completed in the last 12 months, and request evidence such as a training record or certificate. Then ask how that training changes the way staff interact with a resident who is becoming confused or upset."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The inspection rated Chatsworth Grange Good for caring in October 2024. This is the domain most closely associated with what families describe as the feel of a home: whether staff are warm, unhurried, and genuinely respectful. The published report does not include direct observations of staff interactions, quotes from residents or relatives, or specific examples of how dignity and privacy are upheld. A Good rating means inspectors were satisfied, but the texture of daily care is not visible in the published text.","quotes":[],"family_meaning":"Staff warmth is the single strongest driver of family satisfaction in our review data, appearing in 57.3% of positive reviews, and compassion and dignity appear in 55.2%. These are not things you can confirm from an inspection rating alone. The Good Practice evidence base notes that for people with advanced dementia, non-verbal communication, tone of voice, pace, and physical gentleness matter as much as words. Watch whether staff make eye contact, use your parent's preferred name, and move without haste during your visit.","evidence_base":"Research in the Good Practice review consistently shows that person-led care requires staff to know each individual's history and preferences, not just their clinical needs. Homes where care staff can describe the person behind the diagnosis show measurably better wellbeing outcomes for residents with dementia.","watch_out":"During your visit, watch an everyday interaction such as a staff member helping someone with a drink or walking them to a chair. Does the staff member use the person's preferred name, make eye contact, and speak at a calm pace? These small behaviours are the most reliable signal of genuine caring culture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"Chatsworth Grange was rated Good for responsiveness at the October 2024 inspection. This domain covers whether the home tailors its care to individuals, provides meaningful activities, and plans well for end of life. The published report does not include specific information about the activity programme, how residents with advanced dementia are engaged individually, or how end-of-life planning is handled. The Good rating reflects inspectors' satisfaction, but no supporting observations or testimony are published.","quotes":[],"family_meaning":"Activities appear in 21.4% of positive family reviews in our data, and resident happiness in 27.1%. However, there is an important distinction the inspection rating does not reveal: many homes run a group activity programme that works well for residents who can participate, but provide little or nothing for people with more advanced dementia who cannot join in. Our Good Practice evidence base identifies this as one of the most common gaps in otherwise well-rated homes. Ask specifically what happens for your parent if group activities are not suitable.","evidence_base":"The Good Practice rapid evidence review found that Montessori-based approaches and everyday household tasks, such as folding, sorting, and simple cooking, provide meaningful engagement for people at all stages of dementia and are associated with reduced distress and improved wellbeing. Group entertainment activities alone are not sufficient for a home with a dementia specialism.","watch_out":"Ask to see last week's actual activity records, not the planned schedule on the noticeboard. Then ask what one-to-one activities were provided for residents who did not or could not join group sessions, and who delivered them."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The inspection rated Chatsworth Grange as Good for leadership in October 2024. A named registered manager, Miss Nicola Louise Ibbotson, is in post, and the nominated individual for the provider Bondcare (London) Limited is Mr Alan Goldstein. The published report does not include observations about management visibility, staff culture, incident learning, or how the home handles family concerns and complaints. The Good rating indicates inspectors found leadership satisfactory, but the depth of governance in place is not evidenced in the published text.","quotes":[],"family_meaning":"Management quality appears in 23.4% of positive family reviews in our data, and communication with families in 11.5%. Our Good Practice evidence base identifies leadership stability as one of the strongest predictors of quality trajectory: homes where the registered manager has been in post consistently for two or more years and is known by name to residents and staff tend to sustain and improve their ratings. Ask how long Miss Ibbotson has been in her role and whether families describe her as visible and accessible.","evidence_base":"The IFF Research and Leeds Beckett University review found that homes with a culture of bottom-up empowerment, where care staff feel able to raise concerns without fear, consistently outperform those where accountability flows only downward. Ask whether staff speak openly about concerns during your visit.","watch_out":"Ask the registered manager how long she has been in post at Chatsworth Grange, and ask one care staff member (not the manager) what they would do if they had a concern about the way care was being delivered. The answer tells you more about culture than any policy document."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides care for adults both under and over 65, including those living with dementia.. Gaps or open questions remain on For residents with dementia, the home offers specialised support, though families should ask specific questions about individual care planning and medical oversight during their visit. — areas worth probing directly during a visit.