Haythorne Place Nursing Home- Roseberry Care Centres

What families say

Families describe the staff as approachable and willing to stop for a conversation, which helps visitors feel comfortable. People notice residents taking part in activities and outings, with some areas of the home decorated tastefully. The atmosphere feels pleasant when you walk through the door.

Based on 31 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare70
• Management & leadership45
• Resident happiness65

What inspectors found

Inspected 2021-03-27 · Report published 2021-03-27 · Inspected 7 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The Safe domain was rated Good at the March 2025 inspection. This indicates inspectors were satisfied that the home managed risks to the people living there at an acceptable level. No specific detail on staffing ratios, falls management, medicines handling, or infection control practice was included in the published summary. Haythorne Place is a large home with 120 beds and a range of specialist services including dementia, mental health, and physical disabilities, which makes staffing adequacy particularly important to verify. The published findings do not confirm night staffing numbers or the level of agency staff use.","quotes":[],"family_meaning":"A Good rating in Safe is reassuring, but for a 120-bed home with a dementia specialism, the detail behind that rating matters as much as the headline. Good Practice research consistently identifies night staffing as the point where safety is most likely to slip in larger homes. Our review data shows that families flag staff attentiveness as a concern in roughly 14% of reviews, often specifically mentioning evenings and weekends. The published findings do not confirm what overnight ratios look like at Haythorne Place, so this is a gap you need to fill yourself before making a decision.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that agency staff reliance is one of the clearest early-warning signals for safety deterioration in care homes, because unfamiliar staff take longer to notice changes in a resident's condition and are less likely to escalate concerns promptly.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many shifts on the dementia unit were covered by agency staff, and ask specifically how many carers and how many seniors are on duty between 10pm and 6am."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain was rated Good at the March 2025 inspection. This covers care planning, staff training, healthcare access, and nutrition. No specific observations, quotes, or examples were included in the published summary. A Good rating in this domain typically means inspectors reviewed care records and training logs and found them broadly satisfactory. Haythorne Place cares for adults with dementia, mental health conditions, and physical disabilities, so the depth and currency of dementia-specific training is particularly relevant.","quotes":[],"family_meaning":"A Good Effective rating tells you the basics were in place: care plans existed, training logs were signed off, and healthcare access met the required standard. What it does not tell you is whether your parent's care plan would actually reflect who they are as a person, what they like to eat, what name they prefer, or how they want to be supported when they are distressed. Our review data shows that dementia-specific care quality is mentioned in 12.7% of positive reviews, almost always tied to staff knowing the individual rather than just following a document. Ask to see a sample care plan format and judge for yourself whether it captures the person or just the condition.","evidence_base":"The rapid evidence review found that care plans function as living tools only when they are reviewed with families at regular intervals and updated in response to changes in the person's condition. Homes where plans are completed at admission and rarely revisited consistently score lower on person-centred outcomes.","watch_out":"Ask the manager how often care plans are formally reviewed, and ask whether families are invited to contribute to those reviews. Then ask to sit in on a handover between shifts and listen for whether staff refer to individual preferences or only to tasks."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was rated Good at the March 2025 inspection. This is the domain most directly concerned with how staff treat the people who live at Haythorne Place, covering dignity, respect, privacy, and compassion. No direct inspector observations, resident quotes, or relative feedback were included in the published summary. A Good rating indicates inspectors did not find concerns in this area, but the absence of specific evidence means families cannot assess the warmth and consistency of daily interactions from the published report alone.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity account for a further 55.2%. These are not abstract qualities: they show up in whether staff knock before entering your parent's room, whether they use the name your parent prefers, and whether they sit down to talk rather than rushing through tasks. The inspection confirms no concerns were found, but you cannot verify warmth from a report. You need to visit at a quiet time, ideally mid-morning, and watch how staff interact with residents in corridors and communal spaces.","evidence_base":"The Good Practice evidence review found that non-verbal communication matters as much as verbal interaction for people living with dementia. Staff who crouch to eye level, make unhurried physical contact, and mirror calm body language produce measurably lower levels of distress in residents, even where verbal communication has become limited.","watch_out":"During your visit, stand in a corridor or communal lounge for ten minutes without announcing yourself. Notice whether staff greet residents by name as they pass, whether interactions feel hurried or calm, and whether anyone who appears distressed is responded to promptly and kindly."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain was rated Good at the March 2025 inspection. This covers whether the home responds to individual needs, provides meaningful activities, supports independence, and plans for end of life. No specific detail on the activities programme, individual engagement, or end-of-life care planning was included in the published summary. For a home of 120 beds serving people with dementia, mental health conditions, and physical disabilities, the range and individualisation of activities is particularly important to verify directly.","quotes":[],"family_meaning":"A Good Responsive rating is a positive signal, but activities quality is one of the areas where the gap between a Good rating and a genuinely good experience can be widest. Our review data shows activities and engagement are mentioned in 21.4% of positive reviews, and resident happiness in 27.1%. Good Practice research consistently shows that group activities alone are insufficient for people with advanced dementia, who need one-to-one engagement to remain stimulated and settled. Ask specifically what happens for your parent on a day when they cannot participate in a group session.","evidence_base":"The rapid evidence review found that Montessori-based and household-task approaches to activity, where residents are supported to do familiar things like folding, sorting, or simple cooking rather than being entertained as an audience, produce significantly better outcomes for people with moderate to advanced dementia than structured group programmes alone.","watch_out":"Ask to see the activity records for the past month for a resident with a similar level of dementia to your parent. Check how many entries there are for one-to-one engagement versus group sessions, and ask what happens on days when the activity coordinator is off sick or on annual leave."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-led domain was rated Requires Improvement at the March 2025 inspection, and this is the reason the overall rating is Requires Improvement rather than Good. The published summary does not specify which aspects of leadership or governance fell short. This is the domain that covers the quality of management, the culture of the home, whether staff feel able to speak up, and whether the home has effective systems for monitoring quality and learning from things that go wrong. The previous overall rating was Good, meaning this represents a decline from the home's prior standard.","quotes":[],"family_meaning":"A Requires Improvement in Well-led is the finding that should weigh most heavily in your decision. Leadership stability is one of the strongest predictors of care quality trajectory: Good Practice research consistently shows that homes with settled, visible management maintain quality more reliably than those with leadership gaps or governance weaknesses. The published findings do not tell you whether the issue was a specific governance failure, a change of manager, or a systemic culture problem. That distinction matters enormously for your parent's safety and happiness over the months and years ahead. Ask directly what the inspector found, what has changed since March 2025, and what evidence the home can show you of improvement.","evidence_base":"The rapid evidence review found that leadership stability is one of the most reliable predictors of care quality over time. Homes where managers are known by name to residents and families, where staff feel empowered to raise concerns without fear, and where governance systems are used actively rather than just maintained on paper consistently outperform those where leadership is distant or unstable.","watch_out":"Ask the registered manager how long they have been in post and whether they were in post at the time of the March 2025 inspection. Then ask them to describe, in specific terms, two or three changes that have been made since the inspection in direct response to the Well-led findings. Vague answers are a warning sign."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home supports adults under 65 with physical disabilities and mental health conditions, alongside traditional elderly care. They have experience with dementia at different stages and can manage complex health needs including diabetes.. Gaps or open questions remain on Residents with dementia live in dedicated areas of the home designed for their specific needs. Staff understand the importance of maintaining routines and dignity as conditions progress. — areas worth probing directly during a visit.