Chapel Lodge Care Home – Roseberry Care Centres

What families say

Visitors describe finding staff who clearly enjoy spending time with residents, creating natural moments of connection throughout the day. The atmosphere feels light and positive, with genuine warmth evident in daily interactions.

Based on 13 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership65
• Resident happiness55

What inspectors found

Inspected 2019-06-12 · Report published 2019-06-12 · Inspected 4 times in the last three years

• Is this home safe?

  Good

  {"found":"The safe domain was rated Good at the February 2022 inspection. The published summary does not include specific detail about staffing ratios, medicines management, falls recording, or how the home learns from incidents. The improvement from a previous Inadequate rating suggests that earlier safety failures have been addressed, but no specific evidence is available to confirm what changed or how.","quotes":[],"family_meaning":"Safety is the threshold question for most families, and a Good rating here is reassuring as a starting point. However, the Good Practice evidence base from the IFF Research and Leeds Beckett review warns that night staffing is where safety most often slips, and that heavy reliance on agency staff undermines the consistency that residents living with dementia especially need. Because the inspection text does not record staffing numbers or agency use, you cannot rely on the rating alone to answer these questions. The home's history of an Inadequate rating makes it all the more important to ask specifically what changed and to see evidence of it.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing levels and reliance on agency workers are among the strongest predictors of safety failures in care homes, particularly for people living with dementia who may become distressed or disorientated overnight.","watch_out":"Ask the manager to show you the actual staffing rota for the dementia unit for the last two weeks, not a template. Count how many shifts were covered by permanent staff versus agency workers, and ask specifically how many carers are present on the dementia unit after 8pm."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The effective domain was rated Good at the February 2022 inspection. The home specialises in dementia care for adults over 65, alongside nursing care. No specific detail about care plan quality, dementia training content, GP access arrangements, or food provision is included in the published inspection text.","quotes":[],"family_meaning":"A Good rating for effective care means inspectors were satisfied that basic standards of care planning, training, and healthcare access were being met. The Good Practice evidence base identifies care plans as living documents that should reflect your parent's personal history, preferences, and communication style, not just their medical needs. Because no specific detail is available here, you cannot tell from the inspection alone whether care plans at Chapel Lodge are genuinely personalised. Food quality is one of the clearest signals families use to judge whether a home truly cares: 20.9% of positive family reviews specifically mention food. Ask to see a sample menu and, if possible, visit at a mealtime.","evidence_base":"The IFF Research and Leeds Beckett review found that dementia-specific training content, particularly around non-verbal communication and understanding behaviour as a form of expression, varies significantly between homes and is not always captured in inspection ratings.","watch_out":"Ask the manager what specific dementia training staff receive, how recently they completed it, and whether it covers communicating with residents who have lost verbal language. Ask to see a sample care plan to judge whether it reflects your parent as a person or reads as a medical checklist."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The caring domain was rated Good at the February 2022 inspection. No inspector observations about staff interactions, use of preferred names, pace of care, or response to distress are included in the published text. No quotes from residents or relatives are recorded in the available summary.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity account for a further 55.2%. These are not abstract values: they show up in specific, observable moments. Does a carer knock before entering a room? Do they use your parent's preferred name without being prompted? Do they sit down to talk rather than issuing instructions from a standing position? The inspection rating of Good tells you that inspectors were satisfied, but it does not tell you what those moments look and feel like at Chapel Lodge. You will only find that out by visiting, ideally more than once and at different times of day.","evidence_base":"The IFF Research and Leeds Beckett review found that non-verbal communication, including tone of voice, eye contact, and physical proximity, matters as much as verbal interaction for people living with advanced dementia, and that person-led care requires staff to know individual histories and preferences in detail.","watch_out":"During your visit, watch how staff interact with residents in corridors and communal areas when they think no one is evaluating them. Notice whether they make eye contact, use names, and move without hurry. Ask a member of care staff what your parent's preferred name is and what they most enjoy during the day."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The responsive domain was rated Good at the February 2022 inspection. The home offers dementia care as a specialism. No detail about the activity programme, individual engagement for residents living with advanced dementia, complaints handling, or end-of-life care planning is included in the published inspection text.","quotes":[],"family_meaning":"Resident happiness accounts for 27.1% of positive family reviews, and activities engagement for 21.4%, making this one of the areas families care most about. For people living with dementia, the Good Practice evidence base is clear: group activities alone are not enough. Residents who cannot join group sessions need one-to-one engagement, and meaningful activity often means familiar, everyday tasks rather than organised entertainment. Because the inspection text contains no detail on this, you are going in without information. Ask to see last month's activity planner and ask specifically what happens for a resident who cannot participate in group sessions on a given day.","evidence_base":"The IFF Research and Leeds Beckett review found that Montessori-based approaches and the use of everyday household tasks, such as folding laundry or sorting objects, provide continuity and purpose for people with dementia who can no longer engage in structured group activities.","watch_out":"Ask the activities coordinator (or the manager, if there is no dedicated coordinator) to describe what a typical Tuesday looks like for a resident who cannot join group sessions. If the answer is vague, that tells you something important."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The well-led domain was rated Good at the February 2022 inspection. A registered manager and a nominated individual are named in the registration records. The home's improvement from a previous Inadequate rating to Good across all domains is the most significant leadership signal available. No specific detail about management culture, staff empowerment, governance processes, or how the home handles complaints is included in the published text.","quotes":[],"family_meaning":"The Good Practice evidence base identifies leadership stability as one of the strongest predictors of sustained quality in a care home. A Good rating for well-led is encouraging, and the turnaround from Inadequate is a meaningful achievement. However, management (23.4%) and family communication (11.5%) both feature in the family review themes, and the inspection text tells you nothing about whether the manager is visible on the floor, whether staff feel able to raise concerns, or how families are kept informed about their parent's care. These are questions only a visit and a direct conversation can answer. Ask how long the current manager has been in post: leadership continuity matters, and a recent change at the top can affect the entire culture of a home.","evidence_base":"The IFF Research and Leeds Beckett review found that bottom-up empowerment, where care staff feel safe to raise concerns and see those concerns acted on, is a stronger predictor of sustained quality than formal governance processes alone.","watch_out":"Ask the manager how long they have been in post at Chapel Lodge, and ask how they found out about the previous Inadequate rating and what specifically changed as a result. A manager who can answer that question concretely, with specific examples, is a stronger signal of genuine leadership than one who speaks in generalities."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Chapel Lodge cares for adults over 65, including those living with dementia. The home accommodates family needs during difficult times, showing flexibility when loved ones need extended visiting.. Gaps or open questions remain on For residents with dementia, the destination rooms and structured activities help create engagement and routine. Staff show patience and affection in their daily interactions. — areas worth probing directly during a visit.