St Annes Nursing Home

What families say

The atmosphere here strikes visitors immediately — it's professional but never clinical. Families describe staff who maintain their friendly approach even during busy periods, with no hint of the impatience you sometimes find elsewhere. Birthday celebrations and family gatherings happen in the home's spaces, and relatives feel genuinely welcome to join in seasonal events like Christmas parties and summer fayres.

Based on 33 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement60
• Food quality60
• Healthcare72
• Management & leadership74
• Resident happiness70

What inspectors found

Inspected 2023-07-21 · Report published 2023-07-21 · Inspected 6 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The Safe domain was rated Good at the October 2025 inspection. This represents an improvement on the previous inspection outcome. No specific observations about medicines management, falls prevention, staffing ratios, or infection control are recorded in the published text. The home is a nursing home, meaning registered nurses should be on duty at all times, which is relevant for your parent's clinical safety. Beyond the rating itself, the published summary does not allow further detail to be confirmed.","quotes":[],"family_meaning":"A Good safety rating after a previous Requires Improvement is genuinely meaningful. It suggests inspectors found that whatever had prompted earlier concern had been addressed. However, Good Practice research from the IFF Research and Leeds Beckett University evidence review highlights that night staffing is the point where safety most commonly slips in care homes, and this is not covered in the published findings. For a 58-bed nursing home with a dementia specialism, knowing how many staff are on overnight and whether they are permanent or agency is one of the most important things you can find out. Our family review data shows that safe environment concerns are raised in around 11.8% of reviews, often linked to staffing consistency rather than physical hazards.","evidence_base":"The Good Practice evidence base identifies agency staff reliance as a specific risk factor for safety quality. Homes with high agency use show less consistent monitoring of residents who cannot report their own symptoms, which is particularly relevant where your parent has dementia.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a planned template. Note how many names appear more than once as permanent staff compared to agency or bank cover, and ask specifically how many staff are on duty overnight on the dementia unit."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain was rated Good at the October 2025 inspection. This domain covers training, care planning, healthcare access, and food. No specific detail about dementia training completion rates, GP visiting frequency, care plan content, or nutrition arrangements is included in the published summary. The home's specialism in dementia means that the quality of dementia-specific training is particularly important. The absence of published detail means this Good rating cannot be further broken down from the inspection text alone.","quotes":[],"family_meaning":"Food quality accounts for 20.9% of positive signals in our family review data, and healthcare access accounts for 20.2%. Both are covered within the Effective domain but neither is described with any specificity in the published findings. Good Practice research identifies care plans as living documents that should be updated after every significant health change, and families should be involved in those reviews. If your parent has dementia, ask to see a sample care plan (with names removed) to judge whether it reflects a real person or reads like a template. Also ask how often the GP visits and whether a specialist dementia nurse or psychiatrist is involved in care reviews.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia training which covers non-verbal communication and behavioural understanding, rather than generic health and safety, is strongly associated with better day-to-day care outcomes. Ask what the dementia training actually covers, not just how many hours staff have completed.","watch_out":"Ask the manager: when was the last care plan review for a resident with dementia, who was involved in it, and was the family present or consulted? If the answer is vague or refers only to annual reviews, that is worth exploring further."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was rated Good at the October 2025 inspection. This domain covers staff warmth, dignity, respect, and whether your parent would feel like an individual rather than a number. No inspector observations, resident quotes, or relative testimonials are included in the published text. The absence of specific evidence means it is not possible to say from this report alone what interactions between staff and residents actually look like. The Good rating is the only signal available from the published findings.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity account for a further 55.2%. These are things that inspectors assess but that you can also observe directly on a visit. Watch whether staff knock before entering rooms, use your parent's preferred name, and make eye contact rather than talking over their head. Good Practice research shows that non-verbal communication matters as much as verbal interaction for people with dementia, particularly in the later stages when language becomes harder. A Good Caring rating is a positive baseline, but your own eyes on a visit will tell you more than any published summary.","evidence_base":"The IFF Research evidence review found that person-centred caring is most reliably signalled by small observable behaviours: preferred names used consistently, unhurried pace during personal care, and staff who crouch to eye level rather than standing over residents. These are things you can check in 30 minutes on a visit.","watch_out":"During your visit, stand in a corridor or communal area for ten minutes and simply watch. Do staff greet residents by name without being prompted? Do they pause to listen, or do they move on quickly? Does anyone sit with a resident who appears unsettled rather than walking past? These observations will tell you more than any checklist answer."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain was rated Good at the October 2025 inspection. Responsive covers whether your parent will have a life here: activities, individual engagement, responsiveness to preferences, and end-of-life planning. No specific detail about the activities programme, one-to-one engagement, complaints handling, or advance care planning is included in the published text. For a home with a dementia specialism, the quality of individual engagement for people who cannot join group activities is a particularly important gap to fill through direct questioning.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of positive family reviews, and resident happiness accounts for 27.1%. What those figures consistently show is that families notice not just whether activities exist but whether their parent is actually included, especially if their parent can no longer initiate conversation or ask to join in. Good Practice research strongly supports individual, tailored engagement over group-only programming, including what is sometimes called Montessori-based approaches, where familiar household tasks provide continuity and a sense of purpose. A Good Responsive rating is encouraging, but ask specifically what happens for a resident on a day when they cannot leave their room or when the group activity does not suit them.","evidence_base":"The Good Practice evidence base identifies one-to-one activity for people with more advanced dementia as a key differentiator between homes that achieve resident wellbeing and those that achieve only basic engagement. Group activities are necessary but not sufficient on their own.","watch_out":"Ask the activities coordinator to show you last week's actual activity records, not the planned timetable. Check whether any residents are recorded as having had one-to-one time and what that looked like. If records only show group sessions, ask what provision exists for your parent on days when group activities are not suitable."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-led domain was rated Good at the October 2025 inspection. The home is operated by Pegmar Limited, with Mr Robert Imonikhe named as the nominated individual. The improvement from Requires Improvement to Good across all domains suggests that leadership has responded constructively to previous inspection concerns. No specific detail about management visibility, staff culture, governance systems, or complaint handling is included in the published text. The fact that all five domains improved simultaneously suggests a coordinated management response rather than isolated changes.","quotes":[],"family_meaning":"Management and leadership account for 23.4% of positive signals in our family review data, and communication with families accounts for a further 11.5%. Good Practice research identifies leadership stability as one of the strongest predictors of quality trajectory: homes where the registered manager has been in post for more than two years consistently outperform those with frequent management changes. The improvement from Requires Improvement is a positive signal about the current leadership, but it is worth asking how long the current manager has been in post and whether the team that achieved this improvement is still in place. Communication with families, particularly around health changes and care plan reviews, is something you should ask about directly.","evidence_base":"The Leeds Beckett evidence review found that a culture where staff can raise concerns without fear is a stronger predictor of sustained quality than any individual process or system. Ask whether the home has a staff speaking-up policy and when it was last used.","watch_out":"Ask the manager directly: how long have you been in post, and what were the main changes made after the previous Requires Improvement inspection? A confident, specific answer suggests genuine ownership of the improvement. A vague or deflecting answer is worth noting."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides specialist dementia care alongside support for physical disabilities, all within their 24-hour nursing framework. They're set up to care for adults over 65 who need that constant professional presence.. Gaps or open questions remain on For residents living with dementia, the combination of consistent staffing and structured daily activities provides important routine and stimulation. The team's experience shows in how they adapt their approach to each person's changing needs. — areas worth probing directly during a visit.