The Glen Private Nursing Home

What families say

Visitors often comment on the relaxed atmosphere they find here. Residents appear content and at ease, which gives families real comfort during what can be such a worrying time. The overall environment seems to put both residents and their relatives at ease.

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement55
• Food quality55
• Healthcare70
• Management & leadership72
• Resident happiness68

What inspectors found

Inspected 2019-03-13 · Report published 2019-03-13 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The safe domain was rated Good at the inspection published in January 2021. The published report does not include specific detail about staffing ratios, medicines management, falls recording, infection control practices, or night cover arrangements. A monitoring review in July 2023 found no evidence to reassess this rating. The home is a small nursing home with 19 beds, which means a relatively low number of residents but equally a smaller staff team to draw on.","quotes":[],"family_meaning":"A Good rating for safety is a positive starting point, but the published findings do not tell you what inspectors actually saw. Good Practice research consistently shows that night staffing is the point where safety is most likely to slip in small nursing homes. With only 19 beds, ask specifically how many staff are on duty overnight, whether a registered nurse is present or on call, and how the home manages if a staff member calls in sick at short notice. Agency reliance can undermine consistency, and consistency matters especially for people with dementia who rely on familiar faces to feel safe.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that continuity of staff, particularly at night, is one of the strongest predictors of safety outcomes for people with dementia. Homes with high agency reliance show measurably higher rates of avoidable incidents.","watch_out":"Ask the manager to show you the actual staffing rota for the last two weeks, not a template. Count how many shifts were covered by permanent staff versus agency staff, and ask specifically how many carers and nurses are on duty after 8pm."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The effective domain was rated Good at the inspection published in January 2021. The published report does not include specific detail about care plan quality, GP access arrangements, dementia training content, or food provision. The home is registered to provide nursing care, meaning registered nurses should be involved in clinical oversight. No evidence about staff training levels or how health needs are monitored is recorded in the published findings.","quotes":[],"family_meaning":"For a home specialising in dementia care, effectiveness means more than a Good rating. Good Practice evidence shows that care plans should function as living documents updated whenever your parent's needs change, not annual paperwork exercises. Dementia training for all staff, including housekeeping and kitchen staff, makes a measurable difference to how your parent's day feels. Food quality is also a practical marker of genuine care: ask whether the home can accommodate texture-modified diets, and whether mealtimes are unhurried. The inspection covers none of this in specific terms, so you need to ask directly.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia-specific training for all staff, not just nursing staff, is associated with better person-centred outcomes, reduced use of antipsychotic medication, and higher family satisfaction scores.","watch_out":"Ask to see a sample care plan (anonymised if needed) and ask how often care plans are reviewed. Then ask whether you and your parent would be involved in writing and updating it. A home that welcomes that conversation is a good sign."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The caring domain was rated Good at the inspection published in January 2021. The published report does not include direct inspector observations of staff interactions, resident or family testimony about warmth or dignity, or specific examples of how staff treat people with dementia. No quotes from residents or relatives are recorded in the published findings.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in DCC review data, cited in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are not abstract qualities; they show up in how staff speak to your parent in a corridor, whether they use their preferred name, and whether they sit down rather than talk over them. Because the published inspection findings contain no specific observations on this, you must observe it yourself. A visit at a quieter time of day, not during an organised activity, will show you how staff behave when they think no one is watching.","evidence_base":"Good Practice research confirms that non-verbal communication matters as much as verbal interaction for people with dementia. Staff who crouch to eye level, make unhurried eye contact, and use a calm tone produce measurably better emotional outcomes than those who rely on words alone.","watch_out":"On your visit, find a moment to sit in a communal area for 15 minutes without joining a formal activity. Watch how staff acknowledge residents who are sitting quietly. Do they stop, make eye contact, and use the person's name? Or do they move through the room focused on tasks?"}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The responsive domain was rated Good at the inspection published in January 2021. The published report does not include specific detail about the activities programme, how the home tailors engagement to individual interests, or how it supports people who cannot join group activities. No information about end-of-life care planning or complaints handling is recorded in the published findings.","quotes":[],"family_meaning":"Good Practice evidence is clear that group activities alone are not sufficient for people with moderate to advanced dementia. Meaningful one-to-one engagement, whether that is folding laundry, listening to a favourite piece of music, or looking through a photograph album, produces better outcomes than a full activity timetable that your parent cannot access. With only 19 beds, a small home can potentially offer more individual attention, but only if staffing allows it. Activities engagement is cited in 21.4% of positive family reviews, and resident happiness in 27.1%. The inspection tells you nothing specific here, so ask to see last week's actual activity records.","evidence_base":"The IFF Research rapid evidence review found that Montessori-based and task-based individual engagement approaches, using familiar household activities rather than formal programmes, significantly improve wellbeing for people with dementia who are unable to participate in group settings.","watch_out":"Ask the manager to show you last week's activity records, not the planned timetable. Ask specifically what the home does for residents who spend most of their day in their room or who cannot follow group activities. If the answer is vague, that is worth noting."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The well-led domain was rated Good at the inspection published in January 2021. A named registered manager and a nominated individual are listed for the provider. The monitoring review in July 2023 found no evidence to prompt a reassessment. The published findings do not include detail about management culture, staff empowerment, governance systems, or how the home handles complaints and learning from incidents.","quotes":[],"family_meaning":"Good Practice research shows that leadership stability is one of the strongest predictors of a home's quality trajectory. A home with a settled, visible manager tends to hold its rating; a home experiencing management turnover often drifts. The registered manager has been named in the published record, which is positive, but the inspection findings do not tell you how long they have been in post, how well staff know them, or whether the home has a culture where staff feel able to raise concerns. Communication with families is cited in 11.5% of positive reviews and is worth probing directly. Ask how the home would contact you in an emergency and what happens if you have a complaint.","evidence_base":"The Leeds Beckett evidence review found that homes where staff report feeling able to raise concerns without fear of reprisal consistently achieve better safety and care outcomes than those where a top-down culture discourages speaking up.","watch_out":"Ask the manager how long they have been in post and whether they are present on the floor most days. Then ask a senior carer the same question informally if you get the chance. Consistency in the answer is a good indicator of a stable, visible leadership culture."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The Glen provides specialist dementia care alongside general nursing for adults over 65.. Gaps or open questions remain on The home's approach to dementia care emphasises maintaining dignity throughout the progression of the condition. Staff work to ensure residents feel secure and supported as their needs change. — areas worth probing directly during a visit.