Tree Tops Nursing Home

What families say

Families visiting Treetops often mention how approachable and personable the nursing team are. There's a calm atmosphere throughout the home that helps put both residents and visitors at ease.

Based on 4 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth65
• Compassion & dignity65
• Cleanliness65
• Activities & engagement60
• Food quality60
• Healthcare63
• Management & leadership63
• Resident happiness63

What inspectors found

Inspected 2022-02-04 · Report published 2022-02-04 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The home received a Good rating for safety at its February 2022 inspection. For a 24-bed nursing home specialising in dementia and mental health, a Good Safe rating generally means the inspector was satisfied that staffing levels, medicines management, infection control, and safeguarding arrangements were adequate at the time. No specific concerns or requirement for improvement were recorded in this domain. However, the full inspection text was not available, so the specific evidence behind this rating u2014 including staffing numbers, falls data, or medicines audit findings u2014 could not be reviewed. The inspection took place over three years ago.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but for a home supporting people with dementia and mental health conditions, the detail behind that rating matters enormously. Good Practice research consistently shows that safety incidents u2014 particularly falls and distressed behaviour u2014 are most likely to occur at night when staffing is thinner. With 24 beds and two specialist client groups, you should find out exactly how many staff are on duty overnight and whether a registered nurse is always present. The 2022 inspection date means conditions may have changed; staff turnover and agency reliance can shift a home's safety profile significantly without triggering a re-inspection.","evidence_base":"IFF Research and Leeds Beckett University (2026) found that night staffing ratios are among the strongest predictors of safety incidents in dementia care settings, with homes using high proportions of agency staff at night showing notably weaker outcomes on incident prevention and response.","watch_out":"Ask the home: how many staff members are on duty overnight on the dementia unit, and is a registered nurse present on site u2014 not just on call u2014 throughout the night?"}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The home received a Good rating for effectiveness at its February 2022 inspection. For a dementia and mental health nursing home, this domain covers care planning, staff training, access to healthcare professionals, and nutritional care. A Good rating indicates the inspector judged these areas to be adequate, but without the full inspection text, it is not possible to confirm whether dementia-specific training was robustly evidenced, how frequently care plans were reviewed, or whether families were actively involved in care planning. The inspection is now over three years old.","quotes":[],"family_meaning":"Whether staff truly understand dementia u2014 not just the basics, but the individual way it affects your parent u2014 is one of the things families in our review data care most about, with dementia-specific care mentioned in 12.7% of positive family reviews. A Good Effective rating tells you the inspector was broadly satisfied, but it does not tell you whether staff have received updated training, whether care plans are genuinely personalised, or whether your parent's GP is regularly involved. Ask to see an example care plan structure and ask how the home would involve you when your parent's needs change.","evidence_base":"The Good Practice evidence base (2026) identifies care plans as 'living documents' that should be updated following every significant change u2014 not just annually u2014 and highlights that families who are actively included in care plan reviews report significantly higher confidence in care quality.","watch_out":"Ask: how often are care plans formally reviewed, and will you be invited to take part in those reviews u2014 not just notified afterwards?"}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The home received a Good rating for caring at its February 2022 inspection. This domain focuses on whether staff treat your parent with kindness, dignity, and respect u2014 including how they communicate, whether they use preferred names, whether personal care is conducted with privacy, and whether independence is supported. A Good rating indicates the inspector was satisfied in these areas, but without the full text, no direct observations, resident quotes, or specific examples of staff behaviour are available to share with you. The inspection took place over three years ago.","quotes":[],"family_meaning":"Staff warmth is the single most important factor in family satisfaction, mentioned in 57.3% of positive reviews in our database of over 3,600 families. Compassion and dignity together appear in 55.2%. A Good Caring rating is a positive signal, but the best way to assess this for yourself is to visit unannounced u2014 or at a time you have not pre-arranged u2014 and watch how staff interact with your parent and other residents in ordinary moments: in the corridor, at mealtimes, when someone is distressed. Good Practice research shows that non-verbal communication is as important as verbal interaction for people living with dementia, and that staff who know a person's history and preferences provide meaningfully better care.","evidence_base":"The Good Practice evidence base (2026) found that person-centred care in dementia settings depends on staff knowing the individual's life history, communication preferences, and emotional triggers u2014 and that this knowledge is most reliably embedded through key worker relationships rather than general training alone.","watch_out":"When you visit, notice whether staff use your parent's preferred name without being prompted, and whether interactions feel unhurried u2014 even when the unit is busy."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The home received a Good rating for responsiveness at its February 2022 inspection. This domain covers whether activities are meaningful and varied, whether individual preferences are catered for, how complaints are handled, and whether end-of-life care is planned. For a dementia and mental health nursing home, this also includes whether engagement is available for people who cannot participate in group activities. Without the full inspection text, no specific activities, individual examples, or complaint handling evidence could be reviewed. The inspection is now over three years old.","quotes":[],"family_meaning":"Activities and engagement appear in 21.4% of positive family reviews u2014 but families often tell us that the reality of daily life in a home does not always match what is described in a brochure or planned activity schedule. For someone living with dementia, group activities may become less accessible over time, and one-to-one engagement u2014 a familiar task, a meaningful conversation, handling an object with personal significance u2014 becomes far more important. A Good Responsive rating tells you the inspector was satisfied, but you should ask specifically what engagement looks like for a resident who cannot join group sessions, and how the home supports residents at the end of life.","evidence_base":"The Good Practice evidence base (2026) identifies Montessori-based and everyday household task approaches as among the most effective for people in later stages of dementia, noting that meaningful engagement u2014 not just activity provision u2014 is associated with reduced distressed behaviour and improved wellbeing.","watch_out":"Ask: what does a typical Tuesday afternoon look like for a resident who can no longer join group activities u2014 who would sit with them, and what would they do together?"}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The home received a Good rating for well-led at its February 2022 inspection. This domain assesses whether the registered manager is visible and capable, whether staff are supported and able to speak up, whether the home has effective governance and quality monitoring systems, and whether it learns from complaints and incidents. A Good rating indicates the inspector was broadly satisfied, but without the full inspection text, no specific evidence of management quality, culture, or governance systems could be reviewed. Given the inspection was over three years ago, leadership continuity is a particularly important question to explore directly.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of sustained care quality u2014 homes where the registered manager has been in post for several years and has built a stable staff team consistently outperform homes going through management change. Communication with families is mentioned in 11.5% of positive reviews in our database, and families consistently report that knowing who is in charge u2014 and feeling they can contact that person u2014 makes a significant difference to their confidence. A Good Well-led rating from 2022 tells you the foundation was sound at that point, but you should ask directly how long the current manager has been in post and whether there has been significant staff turnover since.","evidence_base":"The Good Practice evidence base (2026) found that leadership stability u2014 particularly manager tenure of two or more years u2014 is one of the most consistent predictors of quality trajectory in dementia care homes, with instability in leadership associated with declining staff morale, higher agency use, and deteriorating care culture.","watch_out":"Ask the manager directly: how long have you been in post here, and how many of your care staff have been with the home for more than two years?"}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home specialises in dementia care and supporting people with mental health conditions. Their nursing team has experience working with complex needs, providing round-the-clock professional care.. Gaps or open questions remain on For residents living with dementia, Treetops provides specialist nursing care tailored to individual needs. The team understands how to support people through the different stages of dementia, working closely with families to maintain quality of life. — areas worth probing directly during a visit.