The Elms Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds22
- SpecialismsCaring for adults over 65 yrs, Dementia, Mental health conditions
- Last inspected2019-05-10
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth72
- Compassion & dignity74
- Cleanliness68
- Activities & engagement85
- Food quality60
- Healthcare68
- Management & leadership72
- Resident happiness75
What inspectors found
Inspected 2019-05-10
Is this home safe?
Is the care effective?
Effective was rated Good. This domain covers training, care planning, healthcare access, and nutrition. The home lists dementia as a specialism, which means inspectors will have looked at whether staff training matches the needs of the people who live there. The published summary does not describe the content of dementia training, how often GPs visit, or how food and hydration are monitored. No concerns were recorded under this domain.Is this home caring?
Caring was rated Good. This domain covers how staff treat the people who live there, including dignity, respect, privacy, and whether residents are encouraged to make their own choices. No specific inspector observations or resident quotes are reproduced in the published summary available for this report. A Good rating in this domain requires inspectors to have observed interactions and spoken to residents and families during the visit.Is the home responsive?
Responsive was rated Outstanding, the highest possible rating, at the April 2019 inspection. This is the strongest finding in the report and covers how well the home tailors its approach to individual needs, including activities, engagement, and planning for end of life. An Outstanding rating requires specific, compelling evidence rather than general compliance. The published summary does not reproduce the detail inspectors found, but the rating itself is significant. The home also held Good ratings in all other domains at the same inspection.Is the home well-led?
Well-led was rated Good. The published record names two registered managers: Mrs Sehnaz Bi Butt and Mr Alexander Louis. Mrs Butt is also listed as the nominated individual, indicating she holds ultimate responsibility for the service. The home improved from a previous Requires Improvement rating to Good across all domains, with Outstanding in Responsive, which suggests active leadership engagement between inspections. No concerns about governance or culture are recorded.
Source: CQC inspection report →
What the evidence base says
The home specialises in dementia care and supporting residents with mental health conditions. They focus specifically on caring for adults over 65, bringing relevant experience to meet the complex needs that can arise with age. The team at The Elms understands the unique challenges of dementia. They work to create an environment where residents feel secure and supported as their needs change. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Elms scores well above average on activities and engagement, where the inspection awarded an Outstanding rating, and shows solid evidence of warm, respectful care. Scores in food, cleanliness, and healthcare reflect thinner detail in the published findings rather than any identified concern.
Homes in South West typically score 68–82.Worth a visit
The Elms, on Park Road in Bristol, was rated Good overall at its last inspection in April 2019, with an Outstanding rating for how well it responds to the individual needs of the people who live there. The home improved from a previous Requires Improvement rating, which is a meaningful trajectory. With 22 beds and specialisms in dementia, mental health conditions, and older adult care, it is a small home, and small homes often enable more consistent, personal care. The main limitation of this report is its age. The inspection took place in April 2019, more than five years ago, and while a monitoring review in July 2023 found no reason to change the rating, that review was desk-based and not a fresh visit. The published summary is brief and provides little specific detail on staffing, food, night cover, or family communication. Before you decide, visit in person, ask to see last week's actual staffing rota (not the template), ask specifically what one-to-one activity is available for residents who cannot join groups, and ask how the home has changed since 2019.
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In Their Own Words
How The Elms Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist dementia and mental health support in Bristol
Dedicated residential home Support in Bristol
The Elms in Bristol provides specialised care for older adults living with dementia and mental health conditions. This care home focuses on supporting residents over 65 who need experienced, understanding care. Their team brings specialist knowledge to help residents maintain comfort and dignity.
Who they care for
The home specialises in dementia care and supporting residents with mental health conditions. They focus specifically on caring for adults over 65, bringing relevant experience to meet the complex needs that can arise with age.
The team at The Elms understands the unique challenges of dementia. They work to create an environment where residents feel secure and supported as their needs change.
“If you're looking for specialised care in Bristol, The Elms welcomes your questions about their approach.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Elms scores well above average on activities and engagement, where the inspection awarded an Outstanding rating, and shows solid evidence of warm, respectful care. Scores in food, cleanliness, and healthcare reflect thinner detail in the published findings rather than any identified concern.
Homes in South West typically score 68–82.Worth a visit
The Elms, on Park Road in Bristol, was rated Good overall at its last inspection in April 2019, with an Outstanding rating for how well it responds to the individual needs of the people who live there. The home improved from a previous Requires Improvement rating, which is a meaningful trajectory. With 22 beds and specialisms in dementia, mental health conditions, and older adult care, it is a small home, and small homes often enable more consistent, personal care. The main limitation of this report is its age. The inspection took place in April 2019, more than five years ago, and while a monitoring review in July 2023 found no reason to change the rating, that review was desk-based and not a fresh visit. The published summary is brief and provides little specific detail on staffing, food, night cover, or family communication. Before you decide, visit in person, ask to see last week's actual staffing rota (not the template), ask specifically what one-to-one activity is available for residents who cannot join groups, and ask how the home has changed since 2019.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Elms Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Elms Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist dementia and mental health support in Bristol
Dedicated residential home Support in Bristol
The Elms in Bristol provides specialised care for older adults living with dementia and mental health conditions. This care home focuses on supporting residents over 65 who need experienced, understanding care. Their team brings specialist knowledge to help residents maintain comfort and dignity.
Who they care for
The home specialises in dementia care and supporting residents with mental health conditions. They focus specifically on caring for adults over 65, bringing relevant experience to meet the complex needs that can arise with age.
The team at The Elms understands the unique challenges of dementia. They work to create an environment where residents feel secure and supported as their needs change.
“If you're looking for specialised care in Bristol, The Elms welcomes your questions about their approach.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
