St Georges Care Home

What families say

Families appreciate the thorough way the home handles respite stays. They visit you at home first to understand what's needed, which feels more personal than rushing through forms at a desk. The activity coordinator keeps things lively with regular entertainment and outings, making sure there's always something happening.

Based on 21 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness68
• Activities & engagement68
• Food quality68
• Healthcare60
• Management & leadership72
• Resident happiness70

What inspectors found

Inspected 2023-06-29 · Report published 2023-06-29 · Inspected 6 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The Safe domain is rated Requires Improvement at the most recent assessment in December 2024, a decline from the previous Good rating. The published report text does not include specific detail about what inspectors found in this domain. This home cares for 66 people with a range of complex needs including dementia, mental health conditions, and physical disabilities, which makes safety arrangements particularly important to understand. Without published detail, it is not possible to confirm whether the concerns relate to staffing, medicines, infection control, falls management, or another area.","quotes":[],"family_meaning":"A Requires Improvement rating in Safe is the single most important finding in this report for you as a family member. Good Practice research consistently identifies night staffing ratios and reliance on agency staff as the points where safety is most likely to slip in nursing homes. With 66 beds and a dementia specialism, understanding exactly what inspectors were concerned about is not optional. The inspection findings do not give you that detail in the published text, so you need to ask the manager directly before making a decision. Do not accept a general reassurance; ask to see the action plan the home submitted to inspectors in response to the rating.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that learning from incidents, particularly falls and medication errors, is one of the strongest markers of a safety culture in care homes. Homes that record, review, and act on incidents consistently outperform those that treat them as one-off events.","watch_out":"Ask the manager to show you the incident log for the past three months and explain what changes were made as a result of the most recent significant incident. If the manager cannot describe a specific change, that tells you something important about whether the home genuinely learns from what goes wrong."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain is rated Good at the most recent assessment. This domain covers care planning, training, healthcare access, nutrition, and how well the home meets individual needs. The home lists dementia as a specialism alongside mental health conditions, physical disabilities, and sensory impairments. The published report text does not include specific inspector observations, quotes, or record-review findings to illustrate how the Good rating was reached.","quotes":[],"family_meaning":"A Good rating in Effective is a positive signal, suggesting inspectors were broadly satisfied with how the home plans and delivers care. For families considering this home for a parent with dementia, the key questions are whether care plans are genuinely individualised and reviewed regularly, and whether dementia training goes beyond a basic induction. Our Good Practice evidence base, drawn from 61 studies, found that care plans treated as living documents, updated with family input as a person's condition changes, produce measurably better outcomes than plans written at admission and rarely revisited. The published findings do not confirm whether this home meets that standard, so ask directly.","evidence_base":"The Leeds Beckett rapid evidence review found that regular, meaningful GP access and structured medication reviews are among the strongest predictors of physical health outcomes for care home residents. A Good Effective rating suggests this is broadly in place here, but confirming the frequency of GP visits is worth doing in person.","watch_out":"Ask the manager how often your parent's care plan would be formally reviewed, who would be invited to that review, and how the home would contact you if your parent's needs changed between scheduled reviews. Ask to see a sample care plan (anonymised) to judge for yourself how much individual detail it contains."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain is rated Good at the most recent assessment. This domain covers how staff treat the people in their care, including kindness, dignity, respect, and supporting independence. The published report text does not include specific inspector observations or quotes from residents or relatives to illustrate what Good looks like in practice at this home. The home's specialisms include dementia and mental health conditions, where the quality of moment-to-moment human interaction is especially significant.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews across more than 5,400 UK care homes. Compassion and dignity are cited in 55.2% of positive reviews. A Good Caring rating from inspectors is encouraging, but the published text gives you no specific examples to hold on to. On your visit, watch how staff speak to residents in communal areas, whether they use preferred names without prompting, and whether interactions feel unhurried. These are the observable signals that tell you whether the rating reflects daily reality.","evidence_base":"Good Practice research identifies non-verbal communication as equally important as verbal communication for people living with dementia. Staff who crouch to eye level, maintain calm body language, and avoid sudden movements produce significantly less distress in residents with advanced dementia than staff who rely on words alone.","watch_out":"When you visit, ask a member of staff what your parent's preferred name is and how they like to be addressed. If the staff member has to check a file before answering, that suggests preferred names are not yet embedded in everyday practice."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain is rated Good at the most recent assessment. This domain covers whether the home tailors its care to individuals, offers meaningful activities, responds to complaints, and plans for end of life. The home supports residents with dementia, mental health conditions, physical disabilities, and sensory impairments, all of which require responsive, individualised approaches. The published report text does not include specific examples of activities, engagement programmes, or individual tailoring to illustrate the rating.","quotes":[],"family_meaning":"Activities and engagement are cited in 21.4% of positive family reviews, and resident happiness in 27.1%. A Good Responsive rating suggests inspectors found the home broadly meets individual needs, but our Good Practice evidence highlights a common gap: group activities are often well provided while one-to-one engagement for residents who cannot join groups is inconsistent or absent. For a parent with advanced dementia, the question is not whether there is a weekly quiz or a sing-along, but whether someone sits with your parent individually when they cannot participate. That detail is not in the published findings, so ask the activity coordinator directly.","evidence_base":"The IFF Research evidence review found that Montessori-based approaches and involvement in everyday household tasks (folding, sorting, simple preparation) produce higher levels of calm engagement and lower levels of distress in people with dementia than passive group entertainment. Ask whether the home uses any structured individual engagement model.","watch_out":"Ask the activity coordinator to describe what happened yesterday for a resident who could not join the group session. If they cannot give a specific answer, ask how many hours per week of one-to-one engagement are formally timetabled for residents with advanced dementia."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-led domain is rated Good at the most recent assessment. The home is run by Delphine Homecare Limited, with a named registered manager and a nominated individual listed in the published records. A Good Well-led rating suggests inspectors found governance, culture, and accountability broadly in order. The published report text does not include specific observations about management visibility, staff culture, or quality assurance processes to illustrate how the rating was reached.","quotes":[],"family_meaning":"Management and leadership stability is cited in 23.4% of positive family reviews, and communication with families in 11.5%. A Good Well-led rating alongside a Requires Improvement Safe rating raises an important question: if leadership is Good, why has the home declined from a previous Good overall rating and why is Safe now Requires Improvement? Good Practice research consistently finds that leadership stability predicts quality trajectory. Ask how long the current registered manager has been in post and whether they were in place during the previous Good inspection. A manager who has been in post less than 12 months may not yet have had time to address systemic issues.","evidence_base":"The Leeds Beckett evidence review found that homes where frontline staff feel able to raise concerns without fear of negative consequences consistently perform better on safety outcomes. A culture of bottom-up openness, not just top-down governance, is the marker to look for.","watch_out":"Ask the registered manager how long they have been in post, what their plan is to address the Requires Improvement Safe rating, and what formal date they expect a follow-up inspection. A confident, specific answer suggests genuine accountability; a vague one does not."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on St George's supports younger adults under 65 alongside older residents, with particular experience in dementia care, mental health conditions and physical disabilities. They also care for people with sensory impairments.. Gaps or open questions remain on The home's approach to dementia care centres on staff who understand individual needs and can respond to both physical and emotional changes. Pre-admission visits help them plan properly for each person's specific situation. — areas worth probing directly during a visit.