Badminton Place Care Home

What families say

Families describe feeling genuinely supported during what can be an overwhelming transition. The team takes time to understand each resident's history and preferences, helping them settle in with practical assistance that reduces stress for everyone involved. There's a real emphasis on treating residents as individuals with their own stories and choices.

Based on 46 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership72
• Resident happiness68

What inspectors found

Inspected 2022-04-29 · Report published 2022-04-29 · Inspected 2 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The November 2024 inspection rated this domain Good. No specific detail about staffing ratios, medicines management, falls recording, or infection control was included in the published report text available for this analysis. The home is registered as a nursing home, which means qualified nurses should be present to support clinical safety. Beyond the Good rating itself, the inspection text does not provide evidence to describe what inspectors observed.","quotes":[],"family_meaning":"A Good rating in Safe is reassuring, but the rating alone does not tell you how many staff are on the floor at 2am or how often agency workers fill shifts. Good Practice research consistently finds that night staffing is where safety is most likely to slip, and that high agency use undermines the consistency your parent needs. Our family review data shows that staff attentiveness is mentioned in around 14% of positive reviews, which means families do notice and value it. Because this inspection text contains limited detail, you need to ask the questions directly.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that agency staff reliance is one of the most consistent predictors of inconsistent care quality, particularly overnight, because unfamiliar staff cannot recognise early signs of deterioration in people with dementia.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not the planned template. Count the number of permanent versus agency names on night shifts across the 73 beds, and ask how many registered nurses are on duty overnight."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The November 2024 inspection rated this domain Good. The home holds registrations for dementia care, nursing care, and support for people with physical disabilities and sensory impairments, suggesting a broad clinical remit. No specific evidence about care plan quality, GP access, dementia training content, or food provision was included in the published report text available here.","quotes":[],"family_meaning":"Good Practice research identifies care plans as living documents that should be updated after every significant change in your parent's condition, not just at annual review. Food quality is cited in roughly 20.9% of family satisfaction data as a key marker of genuine care, because it signals whether the home understands your parent as an individual with preferences rather than a clinical need to be managed. The published text here does not confirm either of these areas specifically, so they are essential questions for your visit.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia-specific training, covering communication, behavioural responses, and person-centred approaches, significantly improves day-to-day care quality, but the content and recency of training varies widely between homes even within the same rating band.","watch_out":"Ask the manager what dementia training staff complete, when the current team last completed it, and whether you can be invited to contribute to your parent's care plan review. Then ask to see a sample menu and find out whether the home can accommodate your parent's specific food preferences or texture needs."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The November 2024 inspection rated this domain Good. No inspector observations of staff interactions, resident testimony about how they feel treated, or specific examples of dignity-in-care practice were included in the published report text available for this analysis. The Good rating covers warmth, dignity, respect, and support for independence.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity together account for 55.2%. These are not abstract qualities: they show up in whether your parent is addressed by their preferred name, whether staff sit down when talking to them, and whether personal care feels unhurried and private. A Good inspection rating suggests inspectors were satisfied, but the specific detail that would let you judge this from the text is not available here. The most reliable way to assess it is to spend unannounced time in a communal space and watch.","evidence_base":"Good Practice research highlights that non-verbal communication matters as much as verbal interaction for people with dementia. Staff who make eye contact, use a calm tone, and avoid rushing convey safety to people who may no longer be able to interpret words reliably.","watch_out":"On your visit, spend at least 20 minutes in a communal area without engaging staff directly. Watch whether staff address your parent or other residents by name, whether they crouch or sit to speak at eye level, and whether any interaction feels hurried or transactional."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The November 2024 inspection rated this domain Good. The home is registered to support people with dementia, physical disabilities, and sensory impairments, which implies some tailoring of care to individual needs. No specific detail about the activities programme, one-to-one engagement, end-of-life planning, or individual preference recording was included in the published report text available here.","quotes":[],"family_meaning":"Activities and engagement are cited in 21.4% of positive family reviews, but the evidence base is clear that group activities alone are not sufficient for people with advanced dementia who may not be able to participate. Individual, one-to-one engagement, including everyday tasks like folding, sorting, or handling familiar objects, is what maintains a sense of purpose and reduces distress. A Good rating in Responsive is encouraging, but you need to ask specifically how the home would keep your parent engaged if they could not or would not join a group session.","evidence_base":"The IFF Research rapid evidence review found that Montessori-based and task-focused individual activities, rather than group entertainment programmes, produced the strongest improvements in wellbeing and reduced behavioural distress for people with moderate to advanced dementia.","watch_out":"Ask the activities coordinator to show you the schedule for the past two weeks and point out which sessions were one-to-one rather than group-based. Ask specifically what would happen for your parent on a day when they did not want to leave their room."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The November 2024 inspection rated this domain Good. Ms Angela Jane Madden is the registered manager and Mrs Laura Jane Taylor is the nominated individual, indicating a defined leadership structure. No specific evidence about manager visibility, staff culture, governance processes, or communication with families was included in the published report text available here.","quotes":[],"family_meaning":"Management quality accounts for 23.4% of positive family satisfaction in our review data, and Good Practice research consistently finds that leadership stability is one of the strongest predictors of quality trajectory over time. A manager who has been in post for several years, who knows residents and families by name, and who staff feel able to speak to openly, is a fundamentally different environment from one with recent changes at the top. The published text confirms a Good rating but does not tell you how long the current manager has been in post or how stable the senior team is.","evidence_base":"The Leeds Beckett rapid evidence review found that homes with stable, visible leadership and a culture where staff feel empowered to raise concerns consistently outperform homes of the same rating band where leadership has changed recently or where staff report feeling unable to speak up.","watch_out":"Ask the registered manager directly how long she has been in post at Badminton Place, whether there have been any significant changes to the senior nursing or care team in the past 12 months, and how staff are encouraged to raise concerns about care quality."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides specialist support for dementia, physical disabilities and sensory impairments. They care for both younger adults under 65 and older residents, offering flexibility for families with complex care needs.. Gaps or open questions remain on The dementia care approach emphasises maintaining residents' sense of identity and personal history. Activities are specifically designed to support cognitive function while respecting individual capabilities and preferences. — areas worth probing directly during a visit.