Rosehaven Residential Care Home

What families say

Based on 13 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness68
• Activities & engagement60
• Food quality58
• Healthcare65
• Management & leadership75
• Resident happiness68

What inspectors found

Inspected 2022-07-06 · Report published 2022-07-06 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"The safe domain was rated Good at the June 2022 inspection, an improvement from the previous Requires Improvement rating. This covers staffing levels, medicines management, infection control, and safeguarding. The published summary does not reproduce specific inspector observations or evidence about night staffing numbers or agency use. The improvement in rating suggests the home addressed whatever safety concerns were identified at its previous inspection. No concerns about safety were flagged in the July 2023 monitoring review.","quotes":[],"family_meaning":"A move from Requires Improvement to Good in safe is the single most reassuring finding in this report, because it means inspectors returned and found real change rather than just promises. Our Good Practice evidence base highlights that safety most often slips at night, when staffing is thinner and oversight is reduced. Because the published text does not confirm night staffing numbers for Rosehaven, this is something you need to establish for yourself before making a decision. The wide range of specialisms at a 24-bed home also means staff are supporting people with very different and sometimes complex needs, so staffing ratios and training matter more here than they might at a more straightforward residential home.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing ratios are among the strongest predictors of safe care in small residential homes, and that agency reliance undermines the consistency that people with dementia or complex needs depend on.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many permanent staff names appear on night shifts and how many are marked as agency. Ask what the minimum number of staff on duty overnight is for the 24 residents currently in the home."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The effective domain was rated Good at the June 2022 inspection. This domain covers care planning, staff training, healthcare access, and food. Dementia is listed as a specialism, which means inspectors would expect to see evidence of dementia-specific training and care planning. The published summary does not reproduce any detail about care plan content, GP access arrangements, or the frequency with which plans are reviewed. Food quality and choice are not described in the available text.","quotes":[],"family_meaning":"A Good rating in effective tells you that inspectors were satisfied with how the home plans and delivers care, but it does not tell you how personalised that care actually is for your parent specifically. Our Good Practice evidence base is clear that care plans work best as living documents, updated frequently and shaped by family input, not written once at admission and filed away. Given the breadth of specialisms at Rosehaven, including dementia, mental health conditions, and eating disorders, the quality of individual care planning is especially important. Food quality is one of the clearest signals of genuine care (it featured in 20.9% of positive family reviews), and you will not know the standard here until you visit and ideally stay for a meal.","evidence_base":"The Leeds Beckett evidence review found that regular, family-inclusive care plan reviews are one of the strongest markers of genuinely person-centred care, and that dementia-specific training content (not just completion rates) predicts better outcomes for people living with dementia.","watch_out":"Ask when your parent's care plan would first be reviewed after admission and who is invited to that review. Then ask to see an example of how a current resident's plan has changed over the past six months, to check whether plans are actually updated or simply filed."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The caring domain was rated Good at the June 2022 inspection. This domain assesses whether staff treat people with kindness, dignity, and respect, and whether residents have a say in their own care. The published summary does not include direct quotes from residents or relatives recorded during the inspection, and no specific inspector observations about staff interactions are reproduced. The Good rating indicates inspectors did not find significant concerns in this area.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity come a close second at 55.2%. A Good rating in caring is encouraging, but without specific observations or quotes from the inspection text, you cannot verify what that warmth looks like in practice at Rosehaven. The best evidence you will get is your own visit: arrive unannounced if possible, or at least at a time you have not pre-arranged, and watch how staff interact with people in corridors and communal spaces. Are they unhurried? Do they use the names people prefer? Do they make eye contact and speak at a calm pace? These are the observable signals that match what families describe in positive reviews.","evidence_base":"The Good Practice evidence review found that non-verbal communication, including pace, eye contact, and physical proximity, matters as much as spoken words in dementia care, and that person-led care requires staff to know each individual's history, preferences, and communication style.","watch_out":"On your visit, listen to how staff address the people living there. Ask the manager what name your parent would be called and how that preference would be recorded and shared with all staff, including agency workers covering a shift."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The responsive domain was rated Good at the June 2022 inspection. This domain covers activities, individual engagement, and how the home responds to complaints and changing needs. The published summary does not describe specific activities on offer, how they are tailored to individuals, or how people with advanced dementia or limited mobility are supported to engage. End-of-life planning is not mentioned in the available text.","quotes":[],"family_meaning":"Activities and engagement featured in 21.4% of positive family reviews, and our Good Practice evidence base is clear that group activities alone are not enough, particularly for people with more advanced dementia who cannot participate in shared sessions. A Good rating in responsive is positive, but you need to look beyond the rating to understand what a typical day actually looks like for your parent. Ask specifically what happens for someone who cannot join a group, and whether staff have time for one-to-one conversation and engagement. At a 24-bed home with a very mixed client group, the programme needs to be genuinely varied to meet very different needs.","evidence_base":"The Leeds Beckett evidence review found that Montessori-based and everyday task-based activities (such as folding, sorting, and simple cooking tasks) produce better wellbeing outcomes for people with dementia than passive group entertainment, and that tailored one-to-one engagement is particularly important for people in later stages of dementia.","watch_out":"Ask to see the activity schedule for last week (not a planned future schedule) and ask who delivered each session. Then ask what happens on a day when the activities coordinator is absent, and how staff support a resident who cannot join group activities."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The well-led domain was rated Good at the June 2022 inspection, an improvement from Requires Improvement. A named registered manager, Miss Melissa Pearson, and a nominated individual, Mr Andrew Cope, are both recorded in the registration details. The published summary does not describe the manager's tenure, the leadership culture, or how staff are supported to raise concerns. The improvement in rating across all five domains between inspections suggests the leadership team drove meaningful change.","quotes":[],"family_meaning":"Management and leadership featured in 23.4% of positive family reviews, and our Good Practice evidence base identifies leadership stability as one of the strongest predictors of quality over time. The fact that Rosehaven improved across all five domains between inspections is a genuine positive: it suggests someone in charge understood what needed to change and made it happen. However, that improvement took place over a period that is now more than two years ago, and the most recent full inspection data is from June 2022. You should ask directly about manager tenure and whether Miss Pearson is still in post, because leadership continuity matters significantly for the consistency of care your parent would receive.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that leadership stability is one of the strongest predictors of sustained quality in care homes, and that staff empowerment (the ability of frontline carers to raise concerns without fear) is a reliable marker of a healthy organisational culture.","watch_out":"Ask whether Miss Melissa Pearson is still the registered manager and how long she has been in post. Then ask what the main changes were that the home made between the previous inspection and this one. A confident and specific answer suggests genuine self-awareness; a vague answer about general improvements is a warning sign worth noting."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team at Rosehaven supports people with learning disabilities, mental health conditions, and physical disabilities. They also care for those with sensory impairments, eating disorders, and substance misuse challenges.. Gaps or open questions remain on The home accepts residents living with dementia as part of their wider specialist care approach. Their experience spans both younger adults and those over 65 who need dementia support. — areas worth probing directly during a visit.