Jah Jireh (Charity) Homes

What families say

The emotional care really stands out to families. Visitors describe staff who are genuinely kind and patient with residents, creating moments of real connection throughout the day.

Based on 18 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality62
• Healthcare68
• Management & leadership75
• Resident happiness68

What inspectors found

Inspected 2023-08-03 · Report published 2023-08-03 · Inspected 4 times in the last three years

• Is this home safe?

  Good

  {"found":"The safe domain was rated Good at the July 2023 inspection. This is a notable improvement from the previous Inadequate rating, meaning inspectors were satisfied that risks to residents were being managed appropriately. The published summary does not provide specific detail about staffing ratios, falls management, medicines administration, or infection control observations. A Good rating in safe requires inspectors to have reviewed evidence in all of these areas and found it acceptable.","quotes":[],"family_meaning":"For your parent, a Good rating in safe after a previous Inadequate rating is genuinely reassuring, but it is the starting point of your enquiry rather than the end of it. Good Practice research consistently identifies night staffing as the point where safety most commonly slips in care homes, and agency reliance as a factor that undermines consistency of care. Because the published inspection text does not record night staffing numbers or agency usage, you cannot yet know how the home performs on those specific points. Ask directly, and observe whether the staff you meet on a visit seem familiar with the people they are caring for.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing ratios and agency staff reliance are among the strongest predictors of safety incidents in residential care settings. A Good rating does not automatically confirm these are well managed; specific questions remain worthwhile.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many shifts were covered by permanent staff versus agency or bank staff, and specifically ask how many carers are on duty overnight for the 36 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The effective domain was rated Good. This domain covers training, care planning, healthcare access, nutrition, and hydration. Dementia is listed as a specialism, which means inspectors would have expected to see evidence of dementia-specific practice as part of the assessment. The published text does not describe the content of training, the detail within care plans, or how the home manages healthcare referrals and monitoring. The Good rating indicates inspectors were satisfied, but no specific examples are recorded.","quotes":[],"family_meaning":"For your parent, effective care means that staff know what they are doing, that care plans reflect who your parent actually is as a person, and that health changes are noticed and acted on quickly. Our review data shows that food quality is mentioned in 20.9% of positive family reviews, which suggests it is a genuine marker of whether a home truly knows and cares about its residents. Good Practice evidence identifies care plans as living documents that should be reviewed when your parent's condition changes, not just on a fixed annual schedule. Because none of this detail appears in the published findings, it is worth asking specifically how often care plans are updated and whether families are invited to contribute.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia-specific training content, particularly around non-verbal communication and behavioural understanding, varies enormously between homes even where overall training compliance is recorded as satisfactory. Ask what the training covers, not just how many hours staff have completed.","watch_out":"Ask to see a (anonymised) example care plan and ask how recently it was reviewed. Then ask what would trigger an unscheduled review if your parent's needs changed suddenly."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The caring domain was rated Good. This domain covers staff warmth, dignity, respect, privacy, and independence. A Good rating requires inspectors to have observed interactions between staff and residents and found them to be kind and respectful. The published inspection text does not include specific observations such as staff using preferred names, knocking before entering rooms, or responding to distress, and there are no resident or family quotes recorded in the summary.","quotes":[],"family_meaning":"Staff warmth is the single most important theme in our family review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are the things families remember and the things that make the difference between your parent feeling safe and feeling lost. The inspection confirmed Good in caring, which means inspectors were satisfied with what they observed. However, the absence of specific recorded detail means you should observe staff interactions yourself on a visit. Watch whether staff move without hurrying when they are with residents, whether they use names, and whether they notice and respond when a resident seems unsettled.","evidence_base":"Good Practice research highlights that for people living with dementia, non-verbal communication, tone of voice, physical proximity, and unhurried pace, matters as much as spoken words. These are observable on any visit and do not require specialist knowledge to assess.","watch_out":"During your visit, watch what happens when a member of staff passes a resident in a corridor or common room. Do they acknowledge that person by name, make eye contact, and stop briefly? Or do they move through without engagement? This small interaction is one of the most reliable indicators of the culture in a home."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The responsive domain was rated Good. This domain covers activities, individual engagement, responsiveness to changing needs, and end-of-life care. The home lists dementia as a specialism, so inspectors would have considered whether activities and engagement were adapted to individual needs and cognitive ability. No specific activities, named programmes, or examples of individual engagement are recorded in the published inspection summary.","quotes":[],"family_meaning":"For your parent, particularly if they are living with dementia, being responsive means more than having a weekly schedule of group activities posted on a noticeboard. Good Practice evidence is clear that tailored one-to-one engagement, including everyday household tasks, sensory activities, and familiar routines, is what keeps people with dementia connected and settled. Resident happiness accounts for 27.1% of positive family reviews and activities for 21.4%. The inspection confirmed Good, but because the published text contains no activity detail, you need to ask specifically what happens for residents who cannot join group activities and what a typical Tuesday afternoon looks like for someone with moderate to advanced dementia.","evidence_base":"The Leeds Beckett rapid evidence review identified Montessori-based and household-routine approaches as particularly effective for people with advanced dementia, noting that group activity programmes alone are insufficient and that individual engagement requires deliberate staffing allocation, not just goodwill.","watch_out":"Ask what one-to-one activity or engagement is available for residents who cannot participate in group sessions. Ask who is responsible for delivering it and how many hours per week it is allocated. Then ask to see the activity records for the past month."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The well-led domain was rated Good. A named registered manager (Mrs Michelle Ann Hamel) and a nominated individual (Mr Mark Donnelly) are recorded. The home's improvement from Inadequate to Good across every domain in a single inspection cycle is the strongest evidence of effective leadership in the published findings. Well-led covers governance, staff culture, accountability, and the ability of the home to identify and act on problems. The published text does not describe the manager's visibility, staff satisfaction, or the specific governance processes in place.","quotes":[],"family_meaning":"Good Practice research is clear that leadership stability is one of the strongest predictors of quality trajectory in a care home. The fact that this home turned around from Inadequate to Good under an identifiable, named manager is a meaningful positive signal. Our family review data shows management quality is referenced in 23.4% of positive reviews and communication with families in 11.5%. When you visit, ask how long the current manager has been in post, whether the same manager was in place during the Inadequate period (which would show accountability and persistence), and how families are kept informed when something goes wrong.","evidence_base":"The IFF Research evidence review found that homes where staff felt able to raise concerns without fear of consequences consistently outperformed those where a top-down culture prevailed, even where formal governance structures looked similar on paper.","watch_out":"Ask the manager directly: how long have you been in this role, what were the main changes you made after the previous inspection, and how do you currently let families know when something has gone wrong with their parent's care? The answers will tell you more than any document."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home welcomes residents with sensory impairments, dementia, and physical disabilities, alongside general care for over-65s.. Gaps or open questions remain on For those living with dementia, the team provides specialist support tailored to individual needs and stages of the condition. — areas worth probing directly during a visit.