P N P Care Home

What families say

Families describe finding their relatives looking happier here than they have in months. The home feels bright and welcoming rather than institutional, with staff who are consistently visible and engaged with residents throughout the day.

Based on 16 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare65
• Management & leadership75
• Resident happiness68

What inspectors found

Inspected 2019-08-21 · Report published 2019-08-21 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the November 2020 inspection. This covers areas including staffing levels, medicines management, infection control, and how the home responds to accidents and incidents. The published summary does not include specific detail on any of these areas. A previous Requires Improvement rating means there were concerns at an earlier inspection, and the improvement to Good indicates those concerns were addressed. No specific information about night staffing ratios or agency staff use is recorded.","quotes":[],"family_meaning":"A Good rating for safety is reassuring, but it is worth knowing that our Good Practice evidence base highlights night staffing as the area where safety most commonly slips in smaller care homes. With 21 beds, this is a small home, and the number of staff on overnight is a practical question worth asking. The inspection report does not tell us whether the home uses agency staff regularly, which matters because consistent, familiar faces are especially important for people living with dementia. The previous Requires Improvement rating should prompt you to ask specifically what changed and how the home now monitors safety.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that reliance on agency staff undermines consistency of care, and that learning from incidents is one of the strongest markers of a genuinely safe culture. Neither is confirmed or ruled out by the available inspection text for this home.","watch_out":"Ask the manager to show you the actual staffing rota for last week. Count the number of permanent staff versus agency names, and ask specifically how many carers are on duty overnight for the 21 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good, covering areas such as staff training, care plan quality, access to healthcare, and nutrition. Dementia and sensory impairment are listed specialisms, which means the inspection will have considered whether staff have relevant training. The published summary does not record any detail on training content, care plan reviews, GP access arrangements, or food quality. The Good rating suggests these areas were assessed positively, but no specific evidence is available to confirm what was found.","quotes":[],"family_meaning":"For your parent, effectiveness means the team understands their specific condition and has a plan that reflects who they are, not just their diagnosis. Our Good Practice evidence base is clear that care plans should be living documents, reviewed regularly with input from families, not filed away after admission. The inspection did not record how often plans are reviewed here or whether families are involved. Food quality is one of the clearest signals of genuine care, and 20.9% of positive family reviews in our data mention it by name. Ask to try the food yourself when you visit.","evidence_base":"The rapid evidence review found that dementia-specific training which goes beyond basic awareness, covering non-verbal communication, behaviour that challenges, and person-centred approaches, significantly improves outcomes. The inspection does not confirm whether training at this home reached that level.","watch_out":"Ask the manager what dementia training staff have completed in the last 12 months, and whether it covered non-verbal communication and responding to distress. Ask to see an example care plan (with personal details removed) to judge whether it reflects the individual or reads as a template."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good, covering staff warmth, dignity, respect, and how well the home supports independence. This is one of the most important domains for families. The published summary does not include any inspector observations of staff interactions, resident feedback, or specific examples of dignity being upheld or independence being supported. The Good rating indicates the inspection did not find concerns in these areas, but the absence of detail makes it difficult to give a fuller picture.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are the things families notice immediately on a visit: whether staff use your parent's preferred name, whether they knock before entering a room, whether interactions feel unhurried. The inspection found no concerns here, but you will need to observe these things yourself. Spend time in a communal area during a visit and watch how staff speak to and move around the people who live here.","evidence_base":"The Good Practice evidence base highlights that non-verbal communication matters as much as verbal interaction for people with dementia, and that staff who know residents as individuals, including their history, preferences, and personal habits, deliver meaningfully better care.","watch_out":"When you visit, ask a member of staff what your parent's preferred name would be and how they would know that. Watch whether staff make eye contact, crouch to speak at the same level, and take their time. These are the observable signals the inspection cannot fully capture in a published summary."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good, covering activities, individual engagement, and how well the home responds to changing needs including end-of-life care. The published summary contains no detail on the type or frequency of activities offered, whether one-to-one engagement is available for people who cannot join group activities, or how the home plans for end of life. Dementia and sensory impairment are listed specialisms, meaning the inspection should have considered how the home tailors activities to individual ability.","quotes":[],"family_meaning":"Resident happiness accounts for 27.1% of positive family reviews in our data, and activities and engagement account for 21.4%. For a parent living with dementia, group activities can become inaccessible as the condition progresses, so one-to-one engagement becomes essential. Our Good Practice evidence base specifically highlights Montessori-based approaches and familiar everyday tasks, such as folding, sorting, and gardening, as effective ways to maintain wellbeing and a sense of purpose. The inspection does not tell us whether this home offers anything beyond group sessions. Ask directly.","evidence_base":"The rapid evidence review found that tailored individual activities, rather than group-only programmes, are significantly more effective for people with moderate to advanced dementia, and that familiar household tasks can provide continuity, comfort, and a sense of contribution.","watch_out":"Ask the activities coordinator to describe what a typical Tuesday afternoon looks like for a resident who cannot join a group session because they are having a difficult day. A confident, specific answer suggests genuine individual planning. A vague answer suggests group activities are the default."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good. The home has a named registered manager, Mrs Susan Ann Cooke, and a nominated individual, Mr Uttar Tamata. A well-led rating indicates that inspectors found governance systems, staff culture, and accountability to be satisfactory. The improvement from a previous Requires Improvement rating across the whole home suggests leadership has driven meaningful change. The published summary contains no detail on manager visibility, staff feedback mechanisms, or how the home monitors and improves quality.","quotes":[],"family_meaning":"Our Good Practice evidence base identifies leadership stability as one of the strongest predictors of quality over time. A home that has improved from Requires Improvement to Good has demonstrated it can recognise problems and act on them, which is genuinely positive. Management leadership accounts for 23.4% of positive family reviews in our data, and families value a manager they can reach when something is wrong. The inspection does not record how accessible the manager is to families, or how the home handles complaints. Ask about this directly, because it matters when things go wrong, not just when they are going well.","evidence_base":"The rapid evidence review found that staff who feel able to speak up about concerns, and who are supported by visible, stable leadership, deliver more consistent and safer care. Bottom-up empowerment is a stronger predictor of quality culture than top-down compliance.","watch_out":"Ask how long the current registered manager has been in post and whether they are usually on-site during the day. Ask what you should do if you have a concern about your parent's care and who you would speak to if the manager was unavailable. The clarity and confidence of the answer will tell you a lot."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home supports adults both under and over 65, including those with sensory impairments. They welcome residents at various stages of dementia, from early diagnosis onwards.. Gaps or open questions remain on For those with dementia, the home's approach includes regular engagement and the flexibility to support people at different stages of their journey. The nearby seafront location provides gentle stimulation through walks and outings. — areas worth probing directly during a visit.