Longlands Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds43
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities
- Last inspected2019-07-17
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Based on 7 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth65
- Compassion & dignity65
- Cleanliness65
- Activities & engagement55
- Food quality55
- Healthcare60
- Management & leadership68
- Resident happiness60
What inspectors found
Inspected 2019-07-17 · Report published 2019-07-17 · Inspected 4 times in the last three years
Is this home safe?
{"found":"The Safe domain was rated Good at the January 2021 inspection. This indicates inspectors were satisfied with arrangements around risk management, medicines, staffing, and infection control at the time of the visit. The home had previously been rated Requires Improvement, so a return to Good in this domain represents a demonstrated improvement. The published text does not include specific observations about falls management, medicines administration, or night staffing ratios. The July 2023 monitoring review found no evidence requiring the rating to be reassessed.","quotes":[],"family_meaning":"A Good Safe rating means inspectors found the basics in place, but it does not tell you what your parent's day-to-day safety looks like, particularly overnight. Good Practice research highlights that night-time is when safety is most vulnerable in care homes, because staffing ratios tend to be lower and response times longer. The inspection text does not record night staffing numbers for this 43-bed home, which is a gap worth filling on a visit. Agency staff reliance is another factor families often cannot see from published reports, but it directly affects how well staff know your parent and can respond to changes in their condition.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing levels are among the strongest predictors of safety incidents in care homes, and that reliance on agency staff undermines the consistency of care that people with dementia particularly need.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not the planned template. Count permanent staff names against agency names, and ask specifically how many carers are on duty overnight for the 43 residents currently living here."}
Is the care effective?
{"found":"The Effective domain was rated Good at the January 2021 inspection. This domain covers areas including care planning, staff training, access to healthcare, nutrition, and hydration. A Good rating implies inspectors found these areas to be broadly adequate. The home lists dementia as a specialism, which implies some level of trained competence in this area. The published text does not describe the content or frequency of dementia training, how often care plans are reviewed, or how food and drink provision is managed in practice.","quotes":[],"family_meaning":"For your parent, a Good Effective rating is the baseline you would expect, but the detail matters enormously. Our Good Practice evidence base identifies care plans as living documents that should be updated as a person's dementia progresses, not completed at admission and left unchanged. The published findings do not confirm how frequently care plans are reviewed here or whether families are invited to contribute. Food quality is consistently one of the top eight themes families mention in our review data, accounting for 20.9% of positive reviews, but there is nothing specific in the inspection text about mealtimes, menu choice, or how dietary needs are met for residents with dementia who may have difficulty communicating hunger or preference.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia training which covers non-verbal communication and behaviour as a form of expression, rather than generic awareness training, is significantly associated with better outcomes for people living with dementia in care settings.","watch_out":"Ask the manager to describe the dementia training staff have completed in the last 12 months, including what it covered and how it is refreshed. Then ask to see your parent's care plan on a trial visit and check whether it records personal history, preferred routines, and how they communicate when distressed."}
Is this home caring?
{"found":"The Caring domain was rated Good at the January 2021 inspection. This domain covers staff warmth, dignity, respect, and independence. A Good rating indicates inspectors were satisfied that residents were treated with respect and that privacy and dignity were upheld. There are no direct quotes from residents or relatives recorded in the published text, and no specific observations about staff interactions, use of preferred names, or how staff respond when residents are distressed. The home supports people with dementia and mental health conditions, where skilled and sensitive interaction is especially important.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of satisfaction in our family review data, mentioned by name in 57.3% of positive reviews across UK care homes. Compassion and dignity account for a further 55.2%. A Good Caring rating tells you the inspection threshold was met, but the most reliable evidence is what you observe yourself on a visit. Watch how staff greet your parent at the door, whether they use their preferred name without being prompted, and whether they sit at eye level and move without rushing. Good Practice research confirms that non-verbal communication, tone, pace, and physical proximity, matters as much as words for people living with dementia.","evidence_base":"The IFF Research and Leeds Beckett review found that person-led care requires staff to know each individual well, including their life history, communication style, and what brings them comfort. This knowledge is built through stable staffing and consistent keyworker relationships, not through generic good intentions.","watch_out":"On your visit, listen for whether staff use your parent's preferred name without being prompted, and watch whether they make eye contact and pause to listen rather than moving briskly between tasks. If you see a resident looking distressed, observe how quickly and how gently a member of staff responds."}
Is the home responsive?
{"found":"The Responsive domain was rated Good at the January 2021 inspection. This domain covers how well the home meets individual needs, including activities, personalised care, and end-of-life planning. A Good rating implies inspectors found these areas broadly adequate. The published text does not describe the activities programme, how activities are tailored to individuals with dementia, or how end-of-life wishes are recorded and communicated. There is no detail about whether one-to-one engagement is available for residents who cannot join group activities.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of positive reviews in our family data, and resident happiness accounts for a further 27.1%. For people living with dementia, the Good Practice evidence base is clear that group activities are not enough: tailored one-to-one engagement, including everyday household tasks and sensory activities, produces significantly better outcomes for wellbeing than group programmes alone. The inspection gives no specific detail about what activities happen here, how often, or how they are adapted for someone with advanced dementia who may not be able to join a group. This is a gap to fill on your visit.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based approaches and activities rooted in a person's own life history, including familiar household tasks, are associated with reduced distress and increased engagement in people with dementia, particularly those who can no longer participate in structured group activities.","watch_out":"Ask the activities coordinator to describe what happened yesterday for a resident with advanced dementia who could not join a group session. If the answer is vague, or if there is no activities coordinator, that tells you something important about how your parent would spend their day."}
Is the home well-led?
{"found":"The Well-led domain was rated Good at the January 2021 inspection, having previously been rated Requires Improvement. A named registered manager (Mrs Tina Kendall) and a nominated individual (Ms Emily Jane Whitehurst) are identified in the registration data. The improvement from Requires Improvement to Good across all domains, including Well-led, suggests meaningful progress in governance and leadership. The July 2023 monitoring review found no reason to reassess the rating. The published text does not describe the manager's visibility on the floor, how staff are supported to raise concerns, or how the home responds to complaints.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of sustained quality in care homes, according to the Good Practice evidence base. The fact that this home improved from Requires Improvement to Good is a positive signal, but the critical question is whether that improvement has been maintained and built upon since the January 2021 inspection. That inspection is now over four years old. Staff who feel able to speak up when something is wrong is a marker of a healthy culture, and our family review data shows that communication with families, mentioned in 11.5% of positive reviews, is often where leadership quality becomes most visible on a day-to-day basis.","evidence_base":"The IFF Research and Leeds Beckett review found that leadership stability and a culture in which staff feel empowered to raise concerns without fear are among the strongest predictors of sustained quality improvement in care homes serving people with dementia.","watch_out":"Ask the manager how long they have been in post and whether the same team that achieved the Good rating in 2021 is largely still in place. Then ask what has changed in the home since the last inspection and how they would contact you if your parent's condition changed unexpectedly overnight."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team here has experience with complex care needs, from dementia support to mental health conditions. They also care for people with physical disabilities, offering specialised support for adults of all ages.. Gaps or open questions remain on For those living with dementia, the home provides specialist care tailored to individual needs. The team understands how dementia affects each person differently. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Longlands Care Home holds a Good rating across all five inspection domains, having improved from Requires Improvement, which is genuinely positive. However, the published inspection text contains very little specific detail about day-to-day life, so scores reflect a rating without the supporting evidence that would push them higher.
Homes in North East typically score 68–82.Worth a visit
Longlands Care Home, at 35 Longlands Road, Middlesbrough, was rated Good across all five inspection domains at its last full inspection in January 2021. That rating represents a genuine improvement from its previous Requires Improvement rating, which is a meaningful step in the right direction. The home supports up to 43 people and has specialisms in dementia, mental health conditions, and physical disabilities. The main limitation of this report is the inspection text available. The published findings do not contain specific observations about day-to-day life, resident and family quotes, or detailed evidence about staffing, activities, food, or dementia-specific care. A Good rating is reassuring, but it tells you the minimum standard was met, not how the home feels to live in. The most important thing you can do is visit in person, preferably unannounced or at a mealtime, and ask the questions listed in the checklist below. Pay particular attention to night staffing numbers, how staff respond to residents who are distressed, and whether activities are genuinely tailored to individuals rather than delivered to groups.
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In Their Own Words
How Longlands Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist care for complex needs in Middlesbrough
Compassionate Care in Middlesbrough at Longlands Care Home
When someone you love needs specialist support, finding the right place matters deeply. Longlands Care Home in Middlesbrough provides care for people with dementia, mental health conditions and physical disabilities. The home supports both younger adults and those over 65, bringing together different generations under one roof.
Who they care for
The team here has experience with complex care needs, from dementia support to mental health conditions. They also care for people with physical disabilities, offering specialised support for adults of all ages.
For those living with dementia, the home provides specialist care tailored to individual needs. The team understands how dementia affects each person differently.
“Getting a feel for any care home means seeing it for yourself — Longlands welcomes families to visit and ask questions.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
