Roseleigh Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds50
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities
- Last inspected2019-11-21
- Activities programmeThe home offers some flexibility that families find reassuring — including self-contained units for those who don't need round-the-clock support but benefit from being in a care setting. Families describe feeling confident that their relatives are safe and secure here.
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about feeling genuinely welcomed here, with staff who are approachable and friendly across every department. There's a real sense of residents being treated as individuals rather than just another person to care for. Regular entertainment, exercise classes and afternoon teas help create a rhythm to the days, keeping people engaged and occupied.
Based on 27 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality60
- Healthcare68
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2019-11-21 · Report published 2019-11-21 · Inspected 4 times in the last three years
Is this home safe?
{"found":"The home was rated Good for safety at the February 2022 inspection, having previously held a Requires Improvement rating. The published report does not provide specific detail on what changed between inspections or what the inspectors observed in relation to staffing, medicines management, falls prevention, or infection control. A monitoring review in July 2023 found no evidence of new concerns.","quotes":[],"family_meaning":"A Good safety rating after a previous Requires Improvement is a meaningful improvement, but the lack of published detail means you cannot yet tell what made it unsafe before or how robust the improvements are. Good Practice research identifies night staffing as the point where safety most commonly slips in residential care homes, and agency reliance as a factor that undermines consistency. For a 50-bed home, you should ask specifically how many permanent staff are on the dementia unit after 8pm, and how many shifts in the last month were covered by agency workers. These are the two questions most likely to reveal whether the safety improvement is genuine and stable.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that learning from incidents, particularly falls and near-misses, is one of the clearest markers of a safety culture that is improving rather than simply compliant. Ask the manager how many falls occurred in the last quarter and what changed as a result.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not a template or a planned schedule. Count the number of permanent staff names versus agency names, particularly on night shifts. For 50 beds, there should be more than one carer on at night."}
Is the care effective?
{"found":"The home was rated Good for effectiveness at the February 2022 inspection. The published report does not detail the quality of care plans, the frequency of GP access, the content of dementia training, or the standard of food provided. The home is registered to care for people with dementia as well as physical and mental health conditions, which means effectiveness of care planning is particularly important.","quotes":[],"family_meaning":"Effectiveness covers the things that most directly affect your parent's health and day-to-day experience: whether the care plan reflects who they really are, whether a GP visits regularly, and whether staff genuinely understand dementia rather than just having completed a tick-box online course. Our review data shows that food quality appears in 20.9% of positive family reviews, which tells you it matters to families even when it is not the first thing they think to ask about. The inspection findings here are too limited to give you confidence on any of these points without asking the home directly.","evidence_base":"The Good Practice evidence base identifies care plans as living documents that should be updated when a person's condition or preferences change, not just at a fixed annual review. Families who are actively involved in care plan reviews report higher satisfaction and identify problems earlier.","watch_out":"Ask to see a sample care plan, with personal details removed if needed, and check whether it describes the person as an individual: their preferred name, their history, what makes a good day for them, and what helps when they are distressed. A plan that reads like a medical form rather than a portrait of a person is a warning sign."}
Is this home caring?
{"found":"The home was rated Good for caring at the February 2022 inspection. The published text does not include inspector observations of staff interactions, resident testimony about how they are treated, or specific examples of dignity being upheld or compromised. This is the domain where families most want reassurance, and it is the area where the published text provides the least information.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews. Compassion and dignity appear in 55.2% of positive reviews. These are not abstract values; they are observable on a visit. Watch whether staff use your parent's preferred name without being prompted, whether they move at your parent's pace rather than their own, and whether they knock before entering a room. Good Practice research confirms that non-verbal communication matters as much as verbal interaction for people living with dementia. A Good rating here is encouraging, but you need to see it for yourself before you can rely on it.","evidence_base":"The Leeds Beckett evidence review found that person-led care requires staff to know the individual, not just the diagnosis. Homes where staff can describe a resident's history, preferences, and personality without consulting a file tend to score consistently higher on family satisfaction measures.","watch_out":"When you visit, tell the first member of staff you meet your parent's preferred name and then listen to whether staff use it later in the visit without being reminded. Also watch what happens when a resident appears upset or confused: do staff stop, make eye contact, and respond, or do they keep moving?"}
Is the home responsive?
{"found":"The home was rated Good for responsiveness at the February 2022 inspection. The published text does not describe the activity programme, how individual preferences are recorded and acted on, or how end-of-life planning is approached. The home is registered for people with dementia, which means responsiveness to communication needs and changing abilities is particularly important.","quotes":[],"family_meaning":"Activities appear in 21.4% of positive family reviews, and resident happiness, which is closely linked to meaningful engagement, accounts for 27.1% of positive reviews. For someone living with dementia, the question is not just whether there is an activity programme but whether there is something genuinely suited to your parent as an individual, including one-to-one engagement on days when group activities are not possible. Good Practice research supports Montessori-based approaches and the value of familiar everyday tasks such as folding laundry, tending plants, or sorting items, as meaningful activity for people who can no longer join structured group sessions. Ask the home how they would support your parent specifically.","evidence_base":"The rapid evidence review found that group-only activity programmes consistently underserve people with more advanced dementia. Homes that provide regular one-to-one engagement show better outcomes for mood, behaviour, and family satisfaction than those relying solely on scheduled group sessions.","watch_out":"Ask the activities coordinator to describe what happened last Tuesday for a resident who was having a difficult day and could not join the group session. A specific, confident answer suggests genuine individual engagement. A vague or hesitant answer suggests the programme is group-dependent."}
Is the home well-led?
{"found":"The home was rated Good for well-led at the February 2022 inspection, having previously been rated Requires Improvement. Ms Emily Jane Whitehurst is named as the nominated individual responsible for the service, and it is operated by Constantia Healthcare Limited. The published text does not describe the manager's tenure, visibility, or how staff are supported to raise concerns.","quotes":[],"family_meaning":"Management quality is the domain most likely to explain the improvement from Requires Improvement to Good, because sustained change almost always depends on leadership. Our review data shows that communication with family appears in 11.5% of positive reviews, which means families notice and value it when a manager keeps them informed. Good Practice research identifies leadership stability as a predictor of care quality over time: homes where the manager has been in post for two or more years tend to sustain improvements more reliably than those with frequent management changes. Ask how long the current manager has been in post and whether they were there during the previous inspection.","evidence_base":"The IFF Research evidence review found that homes where staff feel able to speak up about concerns without fear of reprisal consistently perform better on safety and caring outcomes. A visible, named manager who is known to both staff and residents by first name is one of the most reliable observable markers of a well-led home.","watch_out":"Ask the manager directly: what was wrong at the previous inspection, what specifically changed, and how do you know it has stayed better? A confident, detailed answer is reassuring. A defensive or vague one is a reason to ask more questions before committing."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults both under and over 65, including those living with dementia, mental health conditions and physical disabilities.. Gaps or open questions remain on For those living with dementia, the secure environment and structured daily activities provide reassurance. Staff work to understand each person's individual patterns and preferences, adapting their approach accordingly. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Roseleigh Care Home scores 72 out of 100, reflecting a Good rating across all five inspection domains following improvement from a previous Requires Improvement rating. The score is held back by limited specific detail in the published inspection text, meaning several areas cannot be verified beyond a general compliance level.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Families talk about feeling genuinely welcomed here, with staff who are approachable and friendly across every department. There's a real sense of residents being treated as individuals rather than just another person to care for. Regular entertainment, exercise classes and afternoon teas help create a rhythm to the days, keeping people engaged and occupied.
What inspectors have recorded
Communication stands out as a real strength, with families hearing promptly about any health changes or GP visits. Staff across the board — from carers to kitchen teams to management — consistently earn praise for their professionalism and willingness to help. While some concerns have been raised about medicine administration and care consistency, the overwhelming feedback points to staff who genuinely care about getting things right for each resident.
How it sits against good practice
If you're considering Roseleigh, visiting in person will give you the clearest sense of whether it feels right for your family.
Worth a visit
Roseleigh Care Home on Lytton Street in Middlesbrough was rated Good across all five inspection domains at its most recent inspection in February 2022, with a monitoring review in July 2023 confirming no concerns had emerged since. Importantly, this Good rating represents a step up from a previous Requires Improvement rating, which tells you that something was wrong before and that the home took action to address it. The home is registered to care for up to 50 people, including those living with dementia, mental health conditions, and physical disabilities. The main limitation of this report is that the published inspection text is very short and contains almost no specific observations about day-to-day life at the home. This means the Good rating is confirmed but the evidence behind it is not visible to you as a family. Before making a decision, visit in person and ask to see last week's actual staffing rota, the activity planner for the past month, and a sample care plan. Ask the manager directly what was wrong at the previous inspection and exactly what changed. The answers to those questions will tell you more than any rating.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Roseleigh Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Roseleigh Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where individual needs shape everyday care in Middlesbrough
Dedicated residential home Support in Middlesbrough
Finding somewhere that truly understands your loved one's unique needs can feel overwhelming. At Roseleigh Care Home in Middlesbrough, families describe a place where staff take time to know each resident personally — from their preferred routines to the small details that matter. The home supports people with dementia, mental health conditions and physical disabilities, alongside general care for those over and under 65.
Who they care for
The home cares for adults both under and over 65, including those living with dementia, mental health conditions and physical disabilities.
For those living with dementia, the secure environment and structured daily activities provide reassurance. Staff work to understand each person's individual patterns and preferences, adapting their approach accordingly.
Management & ethos
Communication stands out as a real strength, with families hearing promptly about any health changes or GP visits. Staff across the board — from carers to kitchen teams to management — consistently earn praise for their professionalism and willingness to help. While some concerns have been raised about medicine administration and care consistency, the overwhelming feedback points to staff who genuinely care about getting things right for each resident.
The home & environment
The home offers some flexibility that families find reassuring — including self-contained units for those who don't need round-the-clock support but benefit from being in a care setting. Families describe feeling confident that their relatives are safe and secure here.
“If you're considering Roseleigh, visiting in person will give you the clearest sense of whether it feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
