Lavender Lodge Care Home – Avery Healthcare
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds66
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2019-09-10
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors frequently comment on the homely feel throughout Lavender Lodge. There's a genuine warmth here that comes from staff who clearly enjoy their work and residents who seem genuinely happy. The care team makes an effort to create personal connections, remembering the little things that matter to each resident.
The eight family priority themes
- Staff warmth55
- Compassion & dignity58
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare45
- Management & leadership62
- Resident happiness55
What inspectors found
Inspected 2019-09-10
Is this home safe?
Is the care effective?
The Effective domain was rated Requires Improvement at the September 2020 inspection. This is the only domain that did not receive a Good rating. Effective covers training and competence of staff, the quality and currency of care plans, access to healthcare including GP and specialist input, and nutrition and hydration. The published report does not set out the specific reasons for the Requires Improvement rating, which makes it difficult to know what was lacking or whether it has been addressed. The July 2023 desk review did not trigger a reassessment.Is this home caring?
The Caring domain was rated Good at the September 2020 inspection. This domain covers the warmth of staff interactions, dignity and respect, and whether the home supports people to remain as independent as possible. The published report does not include specific observations, resident testimony, or relative feedback that would allow a detailed picture of what caring looks like day to day at Lavender Lodge. No concerns were identified at the time of inspection.Is the home responsive?
The Responsive domain was rated Good at the September 2020 inspection. Responsive covers whether the home tailors its care to each individual, the range and quality of activities on offer, and how the home supports people at the end of life. As with other domains, the published report does not set out specific observations, examples of activities, or evidence of individual tailoring. The home supports people with dementia, physical disabilities, and sensory impairment, which means the range of individual needs is likely to be wide.Is the home well-led?
The Well-led domain was rated Good at the September 2020 inspection. A nominated individual, Mrs Natasha Southall, is named in the registration record as the person with oversight of the service. The published report does not include detail about the registered manager's tenure, how governance is structured, how staff are supported to raise concerns, or how the home has responded to the Requires Improvement finding in Effective. The desk-based review in July 2023 found no evidence requiring a change to the rating.
Source: CQC inspection report →
What the evidence base says
Lavender Lodge supports adults both under and over 65 with various needs including physical disabilities and sensory impairments. The home provides specialist dementia care alongside their general services. For residents living with dementia, the team focuses on maintaining familiar routines and personalising the environment to help people feel secure. Staff work to understand each person's preferences and adapt their care accordingly. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Lavender Lodge scores 62 out of 100. Most domains were rated Good at the last inspection, but Effective was rated Requires Improvement, and the published report contains very little specific detail to reassure families about day-to-day care. The inspection findings are now over four years old, which limits confidence in any direction.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors frequently comment on the homely feel throughout Lavender Lodge. There's a genuine warmth here that comes from staff who clearly enjoy their work and residents who seem genuinely happy. The care team makes an effort to create personal connections, remembering the little things that matter to each resident.
What inspectors have recorded
The staff team stands out for being approachable and responsive when families need them. They're consistently described as friendly and willing to help with both practical matters and emotional support. While there was a concerning incident several years ago regarding end-of-life care, current visitors describe attentive staff who adapt their approach to individual needs.
How it sits against good practice
The personal attention to what makes each resident comfortable seems to be what families value most about Lavender Lodge.
Worth a visit
Lavender Lodge Care Home in Farnborough was rated Good overall at its last physical inspection in September 2020, with Good ratings in Safe, Caring, Responsive, and Well-led. The Effective domain was rated Requires Improvement at that inspection, which covers training, care plans, healthcare access, and nutrition. A desk-based regulatory review in July 2023 found no evidence requiring a change to the rating, but that review was not a full inspection visit. The main uncertainty here is the age of the evidence. The last inspection took place in 2020, which means the published findings are now over four years old. The home may have improved in Effective or may have changed in other ways, but there is no published inspection to confirm this. Before visiting, note that Effective includes the things most likely to affect your parent day to day: whether care plans are kept up to date, whether staff have the right dementia training, and whether healthcare needs are acted on promptly. When you visit, ask the manager directly what was found to be lacking in Effective in 2020 and what has changed since. Also ask to see the actual night-staffing rota for last week, not the planned template.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Lavender Lodge Care Home – Avery Healthcare measures up against the other homes you’re considering. Free account.
In Their Own Words
How Lavender Lodge Care Home – Avery Healthcare describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Personal touches and genuine warmth shape daily life here
Lavender Lodge Care Home – Expert Care in Farnborough
When families visit Lavender Lodge Care Home in Farnborough, they often mention how settled and content residents seem. The atmosphere feels relaxed and welcoming, with staff who take time to learn what makes each person comfortable. It's the kind of place where birthdays get proper attention and entertainment gets scheduled around what residents actually enjoy.
Who they care for
Lavender Lodge supports adults both under and over 65 with various needs including physical disabilities and sensory impairments. The home provides specialist dementia care alongside their general services.
For residents living with dementia, the team focuses on maintaining familiar routines and personalising the environment to help people feel secure. Staff work to understand each person's preferences and adapt their care accordingly.
“The personal attention to what makes each resident comfortable seems to be what families value most about Lavender Lodge.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Lavender Lodge scores 62 out of 100. Most domains were rated Good at the last inspection, but Effective was rated Requires Improvement, and the published report contains very little specific detail to reassure families about day-to-day care. The inspection findings are now over four years old, which limits confidence in any direction.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors frequently comment on the homely feel throughout Lavender Lodge. There's a genuine warmth here that comes from staff who clearly enjoy their work and residents who seem genuinely happy. The care team makes an effort to create personal connections, remembering the little things that matter to each resident.
What inspectors have recorded
The staff team stands out for being approachable and responsive when families need them. They're consistently described as friendly and willing to help with both practical matters and emotional support. While there was a concerning incident several years ago regarding end-of-life care, current visitors describe attentive staff who adapt their approach to individual needs.
How it sits against good practice
The personal attention to what makes each resident comfortable seems to be what families value most about Lavender Lodge.
Worth a visit
Lavender Lodge Care Home in Farnborough was rated Good overall at its last physical inspection in September 2020, with Good ratings in Safe, Caring, Responsive, and Well-led. The Effective domain was rated Requires Improvement at that inspection, which covers training, care plans, healthcare access, and nutrition. A desk-based regulatory review in July 2023 found no evidence requiring a change to the rating, but that review was not a full inspection visit. The main uncertainty here is the age of the evidence. The last inspection took place in 2020, which means the published findings are now over four years old. The home may have improved in Effective or may have changed in other ways, but there is no published inspection to confirm this. Before visiting, note that Effective includes the things most likely to affect your parent day to day: whether care plans are kept up to date, whether staff have the right dementia training, and whether healthcare needs are acted on promptly. When you visit, ask the manager directly what was found to be lacking in Effective in 2020 and what has changed since. Also ask to see the actual night-staffing rota for last week, not the planned template.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Lavender Lodge Care Home – Avery Healthcare measures up against the other homes you’re considering. Free account.
In Their Own Words
How Lavender Lodge Care Home – Avery Healthcare describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Personal touches and genuine warmth shape daily life here
Lavender Lodge Care Home – Expert Care in Farnborough
When families visit Lavender Lodge Care Home in Farnborough, they often mention how settled and content residents seem. The atmosphere feels relaxed and welcoming, with staff who take time to learn what makes each person comfortable. It's the kind of place where birthdays get proper attention and entertainment gets scheduled around what residents actually enjoy.
Who they care for
Lavender Lodge supports adults both under and over 65 with various needs including physical disabilities and sensory impairments. The home provides specialist dementia care alongside their general services.
For residents living with dementia, the team focuses on maintaining familiar routines and personalising the environment to help people feel secure. Staff work to understand each person's preferences and adapt their care accordingly.
Management & ethos
The staff team stands out for being approachable and responsive when families need them. They're consistently described as friendly and willing to help with both practical matters and emotional support. While there was a concerning incident several years ago regarding end-of-life care, current visitors describe attentive staff who adapt their approach to individual needs.
“The personal attention to what makes each resident comfortable seems to be what families value most about Lavender Lodge.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
