OSJCT Fremantle Court

What families say

Families consistently describe finding their relatives happy and well-cared for here. The atmosphere feels secure and comfortable, with staff who take time to understand each resident as an individual. It's the kind of place where professional care comes with genuine warmth.

Based on 9 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality55
• Healthcare52
• Management & leadership75
• Resident happiness68

What inspectors found

Inspected 2023-08-26 · Report published 2023-08-26 · Inspected 4 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the August 2023 inspection, representing an improvement from the previous inspection cycle. Inspectors were satisfied that staffing levels were sufficient and that the home had appropriate systems in place to keep the people living there safe. Medicines management and infection control processes were judged to be meeting the required standard. The published summary does not include specific detail on night staffing ratios, falls management, or agency staff use.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but for a 90-bed nursing home specialising in dementia, the detail behind that rating matters as much as the headline. Good Practice research consistently identifies night staffing as the point where safety is most likely to slip, and high reliance on agency staff is linked to inconsistent care for people with dementia who need familiar routines. The published findings do not tell you how many staff are on overnight or how often agency workers cover shifts. These are the two questions most worth asking before you make a decision.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing levels and agency staff reliance are among the strongest predictors of safety incidents in care homes. A Good daytime rating does not automatically confirm adequate overnight provision.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many shifts were covered by permanent staff versus agency workers, and ask specifically how many carers and nurses are on duty overnight for the full 90-bed home."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Requires improvement

  {"found":"The Effective domain was rated Requires Improvement at the August 2023 inspection. This is the only domain not rated Good and it is the most significant concern for families choosing this home. Effective covers staff training and competency, care plan quality and review, healthcare access including GP and specialist involvement, nutrition and hydration monitoring, and how well the home translates individual needs into daily practice. The published inspection summary does not specify which aspects of Effective fell short, so the precise gaps are not known from the published text alone.","quotes":[],"family_meaning":"A Requires Improvement rating in Effective is the finding that warrants the most careful follow-up from you. Our Good Practice evidence base identifies care plans as living documents that should be reviewed regularly with family input, and dementia-specific training as essential rather than optional in a home that lists dementia as a specialism. Food quality, which 20.9% of positive family reviews mention specifically, also falls within this domain. The inspection does not tell you whether the shortfall was in training, care planning, or healthcare coordination, so you need to ask the manager directly what was found and what has changed.","evidence_base":"The Leeds Beckett University rapid evidence review found that homes where care plans are treated as living documents, updated after every significant change and reviewed with family members, produce measurably better outcomes for people with dementia. A Requires Improvement rating in Effective raises the question of whether this standard is being met consistently.","watch_out":"Ask the manager to walk you through what the Requires Improvement rating specifically related to and show you evidence of what has been done since August 2023. Then ask to see how a care plan for a resident with dementia is structured, how often it is reviewed, and whether the family is routinely invited to contribute to that review."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good. Inspectors were satisfied that staff treated the people who live in the home with kindness, respect, and dignity. A Good Caring rating requires evidence of unhurried interactions, attention to individual preferences, and consistent respect for privacy. The published summary does not include specific observations or quotes from residents or relatives, so the depth of the evidence behind this rating cannot be verified from the published text.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, appearing in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. A Good Caring rating tells you that inspectors were satisfied on these points during the inspection visit, but the best way to verify it for yourself is to watch how staff interact with the people who live there during your own visit. Do staff use your parent's preferred name without being prompted? Do they move without rushing? Do they acknowledge people in corridors rather than walking past? These small observable details are more reliable than any rating.","evidence_base":"Good Practice research highlights that for people with dementia, non-verbal communication is as important as spoken interaction. Staff who make consistent eye contact, approach calmly, and use touch appropriately can reduce distress significantly, even when verbal communication is limited.","watch_out":"During your visit, sit in a communal area for at least 20 minutes and watch how staff approach and speak to the people who live there. Notice whether they use preferred names, whether they crouch or sit to make eye contact, and whether any resident showing signs of distress receives a prompt and calm response."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good. Inspectors were satisfied that the home was meeting people's individual needs, including in relation to activities, engagement, and personalised support. The home supports adults with dementia and physical disabilities across a wide age range, which requires a genuinely varied approach to activities and daily life. The published summary does not describe the specific activity programme, one-to-one engagement provision, or how the home supports people who cannot participate in group activities.","quotes":[],"family_meaning":"A Good Responsive rating is positive, but 21.4% of family reviews in our data specifically mention activities and engagement as a key factor in their satisfaction with a home. Resident happiness, which appears in 27.1% of positive reviews, is closely linked to whether people have meaningful things to do during the day. For a parent with dementia, group activities may become less accessible as the condition progresses. Good Practice evidence strongly supports individual, one-to-one engagement, including everyday tasks like folding laundry or watering plants, as a way of maintaining a sense of purpose. The inspection does not confirm whether this kind of individual engagement is offered here.","evidence_base":"The IFF Research rapid evidence review found that Montessori-based and task-oriented individual activities, rather than group programmes alone, produced the strongest improvements in wellbeing and reduced agitation in people with moderate to advanced dementia.","watch_out":"Ask to see the activities schedule for the past two weeks, including weekends. Then ask specifically what happens for a resident with advanced dementia who cannot join group sessions: who provides one-to-one engagement, how often, and how is it recorded?"}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good, which represents a significant improvement from the previous inspection cycle when the home was rated Requires Improvement overall. The home has a named registered manager, Mrs Deepthi Jose, and a nominated individual, Ms Caroline Dunagan. A Good Well-led rating indicates that inspectors were satisfied with the governance structures, the culture of the home, and the ability of leadership to drive improvement. The fact that the home has moved from Requires Improvement to Good overall is a meaningful indicator of management effectiveness.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of care quality over time, according to Good Practice research. The improvement from Requires Improvement to Good across the home's overall rating suggests that the current management team has made real progress. Communication with families appears in 11.5% of positive reviews in our data, and strong leadership is usually what drives good family communication. The outstanding question is whether the Requires Improvement in Effective reflects a gap that management has now fully addressed or one that is still being worked through. This is worth asking directly.","evidence_base":"The Leeds Beckett University rapid evidence review found that homes with stable, visible leadership that actively empowers staff to raise concerns produce consistently better care outcomes. Leadership instability is one of the earliest warning signs of declining quality.","watch_out":"Ask the manager how long she has been in post, whether there have been significant staffing changes in the senior team in the past 12 months, and what specific actions were taken after the Effective domain was rated Requires Improvement. A manager who can answer these questions clearly and with specific examples is a good sign."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Fremantle Court provides specialist care for people living with dementia and physical disabilities, welcoming both younger adults under 65 and older residents.. Gaps or open questions remain on The team has experience supporting residents with different stages of dementia, focusing on maintaining dignity and quality of life. Their approach combines professional knowledge with the patience and understanding that makes such a difference. — areas worth probing directly during a visit.