Fleming House

What families say

Families describe finding helpful staff who really listen and adapt to what each resident needs. The care team seems to understand that small adjustments in daily routines can make a big impact on comfort and wellbeing.

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth70
• Compassion & dignity70
• Cleanliness65
• Activities & engagement82
• Food quality55
• Healthcare68
• Management & leadership70
• Resident happiness68

What inspectors found

Inspected 2019-09-18 · Report published 2019-09-18 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the August 2019 inspection, representing an improvement from the previous Requires Improvement rating. This suggests the home successfully addressed whatever safety concerns had been identified earlier. The published text does not reproduce the specific findings behind the Good rating. No information is available on staffing ratios, agency use, falls management, or medicines administration from the published summary. The home provides nursing care, so clinical safety processes including medication management will have been examined.","quotes":[],"family_meaning":"A move from Requires Improvement to Good in Safety is genuinely meaningful. It tells you the home did not stay stuck. Our Good Practice evidence base highlights that night staffing is the area where safety most often slips in care homes, and agency reliance can undermine the consistency that people with dementia depend on. Because the published report does not give you staffing numbers, you need to ask directly. Learning from incidents, such as falls or near-misses, is also a marker of good practice: ask to see how incidents are recorded and what changes followed.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing ratios and reliance on agency staff are the two variables most consistently associated with safety failures in care homes. A Good Safe rating is reassuring, but the detail behind it matters as much as the headline.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not a template. Count how many permanent staff versus agency staff were on the dementia unit on night shifts, and ask what the minimum staffing level is for 55 beds overnight."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the August 2019 inspection. This domain covers care planning, dementia-specific training, healthcare access, and food quality. The home lists dementia as a specialism and provides nursing care, meaning clinical effectiveness and training were scrutinised. The published summary does not reproduce specific findings about care plan quality, GP access arrangements, or food provision. No resident or relative testimony about food, health monitoring, or training is included in the available text.","quotes":[],"family_meaning":"A Good Effective rating tells you inspectors were broadly satisfied with how the home puts care into practice, but it does not tell you whether your parent's care plan would reflect who they actually are as a person. Our family review data shows that food quality features in 20.9% of positive reviews, often as a proxy for how much the home genuinely cares about the people living there. Because this home is a nursing home with a dementia specialism, dementia-specific training for all staff, including night staff and agency staff, should be a non-negotiable standard to verify in person.","evidence_base":"The Good Practice evidence review found that care plans function as living documents only when staff are trained to update them after meaningful changes and when families are actively included in reviews. A care plan written at admission and rarely revisited offers much weaker protection for someone whose needs are changing.","watch_out":"Ask to see a sample care plan structure and ask how recently your parent's plan would be reviewed after a health change. Also ask: are family members invited to care plan reviews, and how much notice do you get?"}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the August 2019 inspection. This domain examines whether staff treat residents with warmth, respect their dignity, and support their independence. The published report does not include direct quotes from residents or relatives about their experience of staff interactions. No specific inspector observations about how staff spoke to residents, used preferred names, or responded to distress are reproduced in the available text. The Good rating indicates inspectors were satisfied, but the evidence behind it is not visible in the published summary.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, appearing in 57.3% of positive reviews by name. Compassion and dignity follow closely at 55.2%. Because the published report gives no specific detail here, you cannot rely on the Good rating alone. On your visit, watch how staff interact with residents in corridors and communal areas when they think no one is particularly watching. Are they unhurried? Do they use preferred names? Do they crouch to speak at eye level with someone in a wheelchair? These small moments are more reliable than any answer to a direct question.","evidence_base":"The Good Practice evidence review found that non-verbal communication, tone of voice, posture, and pace, matters as much as what staff say to someone with dementia who may have limited verbal communication. Person-led care requires knowing the individual well enough to read those cues.","watch_out":"During your visit, sit in a communal area for at least 15 minutes without announcing yourself as a prospective family member. Observe how staff address residents who are sitting quietly and whether anyone is left without interaction for long periods."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Outstanding

  {"found":"The Responsive domain was rated Outstanding at the August 2019 inspection, which is the highest possible rating and is awarded to fewer than 5% of care homes inspected. An Outstanding Responsive rating requires strong, specific evidence that the home tailors its approach to each individual, offers varied and meaningful activities, and responds effectively to changing needs and complaints. The home cares for people with dementia, and an Outstanding rating in this domain suggests inspectors found good evidence of individualised engagement. The published summary does not reproduce the supporting evidence, observations, or quotes behind this rating.","quotes":[],"family_meaning":"An Outstanding Responsive rating is the strongest formal signal this home offers, and it is directly relevant if your parent has dementia. Our family review data shows that activities and engagement appear in 21.4% of positive reviews, and resident happiness in 27.1%. Good Practice research consistently finds that meaningful one-to-one engagement, not just group activities, is what makes the difference for people with advanced dementia who cannot easily participate in group sessions. The Outstanding rating strongly suggests the home understood this distinction in 2019. Your job on a visit is to check whether it still holds now, given that the last physical inspection was over five years ago.","evidence_base":"The Good Practice evidence review found that Montessori-based approaches and everyday household tasks, such as folding, sorting, or simple cooking, provide continuity and purpose for people with dementia in ways that formal group activities often cannot. Homes rated Outstanding in Responsive care typically demonstrate these individualised approaches rather than relying on a one-size programme.","watch_out":"Ask the activities coordinator to describe what they would do for your parent on a day when they did not want to join a group session. A concrete, individual answer is a good sign. A vague answer about group timetables is a reason to probe further."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the August 2019 inspection, having previously contributed to a Requires Improvement overall rating. The registered manager is named as Mrs Wendy Burrett and the nominated individual as Mrs Jane Selvage. The home is operated by Hampshire County Council, providing a public sector governance structure. The published text does not reproduce specific findings about management visibility, staff culture, complaints handling, or quality assurance systems. The improvement from the previous inspection suggests leadership drove the necessary changes.","quotes":[],"family_meaning":"Our Good Practice evidence base is clear that leadership stability is one of the strongest predictors of quality trajectory in a care home. A named, stable manager is a positive signal. However, the last physical inspection was in August 2019, and the review in July 2023 was data-based, not a visit. Management may have changed in the intervening years. Hampshire County Council as the operating body provides accountability that a small private operator might not, but day-to-day culture depends on the people actually in the building. Communication with families appears in 11.5% of positive reviews in our data, and this is something only a direct conversation with the current manager can confirm.","evidence_base":"The Good Practice evidence review found that leadership stability, specifically manager tenure and the ability of staff to speak up without fear, is one of the most reliable predictors of sustained quality. Homes where managers turn over frequently tend to lose the institutional knowledge that keeps person-centred care working in practice.","watch_out":"Ask directly: is Mrs Wendy Burrett still the registered manager, and how long has the current manager been in post? Also ask how staff raise concerns if they are worried about a resident's care, and what happened the last time a concern was raised."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Fleming House provides nursing care for adults both under and over 65, recognising that care needs don't always fit age brackets. They also offer specialised dementia support alongside their general nursing services.. Gaps or open questions remain on The home includes dementia care within their nursing provision, supporting residents who need this specialised approach. Their experience caring for different age groups means they understand how dementia affects people at various life stages. — areas worth probing directly during a visit.