Chandlers Ford Care Home

What families say

Based on 9 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness60
• Activities & engagement55
• Food quality55
• Healthcare60
• Management & leadership42
• Resident happiness55

What inspectors found

Inspected 2023-01-25 · Report published 2023-01-25 · Inspected 8 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The Safe domain was rated Good at the March 2025 inspection. No specific details about falls management, medicines administration, infection control practices, or staffing ratios are included in the published report text. The home is registered for 45 beds and cares for people living with dementia, which makes night-time staffing levels and incident-learning processes particularly important. No concerns about safety were formally recorded, but the absence of detail means families cannot draw firm conclusions from the published summary alone.","quotes":[],"family_meaning":"A Good rating for safety is reassuring as a starting point, but it tells you less than you might hope. Our Good Practice evidence base highlights that safety most often slips at night, when staffing is thinnest and oversight is reduced. For a 45-bed home with a dementia specialism, you want to know the actual numbers: how many carers are on after 10pm, and is a registered nurse always present overnight given this is a nursing home? The inspection report does not answer these questions, so you will need to ask directly. Families in our review data who report concerns about safety most often cite night-time incidents that were not communicated promptly, so also ask how the home contacts you if something happens after hours.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing ratios are among the most consistent predictors of safety incidents in care homes, and that homes with higher agency reliance show weaker continuity of care for people living with dementia.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not the template. Count how many permanent staff versus agency names appear on night shifts, and confirm whether a registered nurse is on site throughout the night."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain was rated Good at the March 2025 inspection. This domain covers care planning, staff training, healthcare access, nutrition, and how well the home meets each person's individual needs. No specific detail about dementia training content, GP access arrangements, medication management, or the quality of care plans is included in the published summary. The home lists dementia as a specialism, which means inspectors would have assessed whether staff have the skills and knowledge to support people living with dementia, though what they found in practice is not described.","quotes":[],"family_meaning":"A Good rating here means inspectors were broadly satisfied that the home knows what it is doing, but without specific detail you cannot be certain what that looks like for your parent. Our Good Practice evidence base is clear that care plans should be living documents, updated after any significant change in health or behaviour, and that families should be included in those reviews. Dementia training quality varies enormously between homes: some staff complete a short online module, others receive multi-day specialist input. For a home with a dementia specialism, the standard should be higher. Ask what training every member of staff, including domestic and kitchen staff, receives on supporting people living with dementia.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia-specific training, particularly when it covers non-verbal communication and behaviour as expression of need, significantly improves care outcomes and reduces the use of sedating medication.","watch_out":"Ask the manager what dementia training every member of staff completes, how often it is refreshed, and whether you can see a training record. Also ask how frequently your parent's care plan would be reviewed and whether you would be invited to contribute."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was rated Good at the March 2025 inspection. This domain assesses whether staff treat people with kindness, respect, and dignity, and whether people are supported to maintain their independence. No specific inspector observations, resident testimony, or relative feedback are included in the published report text. The Good rating indicates that inspectors did not find concerns in this area, but families have no direct evidence from this report about how staff interact with residents in everyday moments.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned positively in 57.3% of all reviews, and compassion and dignity follow closely at 55.2%. These qualities are also among the hardest to assess from a published report alone: they show up in small, everyday moments rather than formal processes. When you visit, pay attention to whether staff use your parent's preferred name without being prompted, whether they make eye contact and speak directly to the person rather than about them, and whether interactions feel unhurried. Our Good Practice evidence base highlights that non-verbal communication is as important as verbal communication for people living with advanced dementia, and that person-led care requires staff to know the individual, not just the care plan.","evidence_base":"The IFF Research rapid evidence review found that consistent, relationship-based care, where the same staff support the same people regularly, is a stronger predictor of wellbeing for people living with dementia than any single training intervention.","watch_out":"On your visit, find a moment when staff are supporting a resident with a task, such as moving between rooms or finishing a meal. Notice whether the staff member speaks to the person, uses their name, and works at the person's pace rather than their own."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain was rated Good at the March 2025 inspection. This domain covers whether the home responds to individual needs, provides meaningful activities, supports people at the end of life, and handles complaints fairly. No specific detail about the activities programme, individual engagement for people with advanced dementia, end-of-life care arrangements, or complaint outcomes is included in the published summary. The home's dementia specialism implies inspectors assessed responsiveness to the particular needs of this group, but findings are not described.","quotes":[],"family_meaning":"Resident happiness is the third most prominent theme in our family review data, mentioned in 27.1% of positive reviews, and activities feature in 21.4%. The difference between a good day and a difficult one for someone living with dementia often comes down to whether they are engaged, purposeful, and connected. Group activities matter, but they are not enough on their own: our Good Practice evidence base identifies one-to-one engagement and everyday household-type tasks as particularly effective for people who can no longer join group sessions. The published report does not tell you what a Tuesday afternoon looks like for a resident who prefers not to join the group. This is one of the most important questions you can ask on a visit.","evidence_base":"The Leeds Beckett rapid evidence review found that individually tailored activities, including Montessori-based approaches and familiar domestic tasks, produce stronger reductions in agitation and disengagement than group activity programmes alone for people living with dementia.","watch_out":"Ask to see the activity schedule for the past two weeks, and then ask what happens specifically for a resident who cannot or does not want to join group sessions. Ask how staff find out what your parent enjoyed doing earlier in their life and how that shapes what is offered to them."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-led domain was rated Requires Improvement at the March 2025 inspection. This is the only domain not rated Good, and it represents a decline from the home's previous overall Good rating. The registered manager is Mrs Mofebisola Ayodele Adeosun, and the nominated individual is Ms Anna Gretchen Selby. The home is operated by HC-One Limited. No specific detail about what the Requires Improvement finding relates to, what governance failures were identified, or what the home's improvement plan looks like is included in the published summary.","quotes":[],"family_meaning":"A Requires Improvement in Well-led is the finding that should most directly shape how you approach a visit. Our Good Practice evidence base is clear that leadership stability is one of the strongest predictors of whether good care is sustained over time. When leadership is weak or oversight is inconsistent, the effects are felt most by people who cannot easily speak up for themselves. The home is operated by HC-One Limited, one of the UK's largest care home operators, which means there should be organisational governance structures in place above home level. Ask what specifically the Requires Improvement related to and what has concretely changed since the inspection. Management quality appears in 23.4% of positive family reviews, but it also underlies everything else: the best staff culture, the most consistent activities, and the most reliable communication with families all depend on effective leadership at the top.","evidence_base":"The IFF Research rapid evidence review found that homes where staff feel able to raise concerns without fear, and where managers are visibly present and known by name to residents, consistently outperform on quality indicators including safety incident rates and family satisfaction scores.","watch_out":"Ask the registered manager directly: what did the Requires Improvement finding relate to, and what specific changes have been made since March 2025? Then ask how long they have been in post, and whether there have been any other senior leadership changes in the past 12 months."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team supports adults across different age groups, including those under 65 who need residential care. They provide specialist dementia support alongside general care for older adults.. Gaps or open questions remain on The home has experience caring for people at different stages of dementia. Their approach includes supporting residents who need help with daily activities and those requiring more complex care. — areas worth probing directly during a visit.