Highpoint Care: Colliers Croft Care Home (Saint Helens)
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds62
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2017-09-16
- Activities programmeThe kitchen prepares all meals on-site, and families mention the food being both tasty and nicely presented. Residents can make their bedrooms their own with personal touches, while the communal spaces strike that balance between comfortable and practical. There's attention to creating an environment that feels welcoming rather than institutional.
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe a place where their relatives have genuinely settled and found contentment. There's talk of residents who were initially reluctant about moving into care but who now seem happy and emotionally stable. The weekly programme keeps people engaged — outings, seasonal celebrations, and activities that help residents stay connected to life beyond the home's walls.
Based on 11 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement68
- Food quality68
- Healthcare70
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2017-09-16 · Report published 2017-09-16 · Inspected 3 times in the last three years
Is this home safe?
{"found":"The safe domain was rated Good at the February 2022 inspection. The published summary does not include specific inspector observations about staffing ratios, medicines management, falls recording, or infection control practices. A desk-based monitoring review in July 2023 found no new concerns. The home is registered for 62 beds and is registered to provide personal care, including for people with dementia. No specific safety incidents or enforcement actions are recorded in the published findings.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but the published findings do not tell you how many staff are on duty overnight or how often agency workers cover shifts on the dementia unit. Good Practice research consistently identifies night staffing as the period when safety is most at risk, and high agency use can undermine the consistency that people with dementia rely on. Cleanliness, which 24.3% of positive family reviews mention directly, is also not described in the published findings. You will need to gather this evidence yourself on a visit.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing ratios and reliance on agency staff are two of the strongest predictors of safety risk in care homes supporting people with dementia. Neither is addressed in the published findings for this home.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not a template. Count permanent versus agency names on the night shifts, and ask how many carers are allocated specifically to the dementia unit after 8pm."}
Is the care effective?
{"found":"The effective domain was rated Good at the February 2022 inspection. The published findings do not describe the content of care plans, the frequency of GP access, the nature of dementia training provided to staff, or how food quality and dietary needs are managed. The home is formally registered as a dementia specialism, confirming this is within its declared scope of practice. No specific concerns about effectiveness were raised in the published summary or the July 2023 monitoring review.","quotes":[],"family_meaning":"Effectiveness in a dementia care setting means that staff understand your parent as an individual, that care plans are kept up to date with their changing needs, and that health concerns are acted on promptly. Food quality matters too; 20.9% of positive family reviews in our data mention it directly, and meal experiences are a strong indicator of whether a home genuinely knows and responds to the people living there. The published findings do not give specific evidence on any of these areas, so you will need to ask directly.","evidence_base":"The Good Practice evidence base identifies care plans as living documents that should be reviewed regularly with family involvement. Homes where plans reflect personal history and individual preferences produce measurably better outcomes for people with dementia.","watch_out":"Ask to see a sample of how the home records a resident's personal history and preferences in their care plan. Ask how often plans are reviewed, whether families are invited to those reviews, and what dementia-specific training staff have completed in the past 12 months."}
Is this home caring?
{"found":"The caring domain was rated Good at the February 2022 inspection. The published summary does not include inspector observations of staff interactions, descriptions of how residents are addressed, or accounts of how dignity and privacy are maintained in practice. No relatives or residents are quoted in the published findings. The Good rating indicates inspectors were satisfied with caring standards at the time of the visit, but the evidence base in the public domain is thin.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity account for a further 55.2%. These are not things you can verify from a published report alone. What you are looking for on a visit is whether staff use your parent's preferred name without being prompted, whether they move without hurry, and whether they acknowledge your parent as a person rather than a task. The Good rating suggests inspectors found this at their visit, but that visit was in early 2022.","evidence_base":"The Good Practice evidence review found that non-verbal communication matters as much as verbal interaction for people with advanced dementia. Staff who adjust their pace, tone, and body language produce measurably lower levels of distress and higher observed wellbeing.","watch_out":"Arrive unannounced if you can, or at least without giving a precise time. Sit in a communal area for 20 minutes and watch how staff greet residents passing by, whether they make eye contact, and whether they stop to talk or simply walk through."}
Is the home responsive?
{"found":"The responsive domain was rated Good at the February 2022 inspection. The published findings do not describe the activities programme, how one-to-one engagement is provided for people who cannot join group sessions, or how the home responds to individual preferences and changing needs. End-of-life planning is not addressed in the published summary. The July 2023 monitoring review raised no new concerns in this area.","quotes":[],"family_meaning":"Responsiveness is about whether your parent will have a life here, not just a place to stay. Activities and engagement are mentioned in 21.4% of positive family reviews, and resident happiness in 27.1%. For someone with dementia, group activities may not always be appropriate; the Good Practice evidence base is clear that tailored one-to-one engagement, including familiar household tasks or sensory activities, produces better outcomes than group programmes alone. The published findings give no detail on how the home approaches this.","evidence_base":"The IFF Research and Leeds Beckett University review found that Montessori-based and individually tailored activity approaches, including everyday household tasks that draw on long-term memory, significantly improve wellbeing and reduce distress in people with dementia compared with group-only programmes.","watch_out":"Ask the activities coordinator what they would do to engage your parent on a day when they did not want to join a group session. A good answer will be specific to your parent's history and preferences; a vague answer about the weekly timetable is a signal to probe further."}
Is the home well-led?
{"found":"The well-led domain was rated Good at the February 2022 inspection. Mrs Kerry Louise Baddley-Lomax is named as the registered manager, and Mr David Beattie is listed as nominated individual for the provider, Highpoint Care Limited. The published findings do not describe the manager's visibility on the floor, staff culture, governance systems, or how the home handles complaints and learning from incidents. No specific leadership concerns were raised in the July 2023 monitoring review.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of consistent care quality over time, according to the Good Practice evidence base. A named registered manager is in place, which is a positive sign, but the published findings do not confirm how long she has been in post or whether staff feel able to raise concerns. Communication with families accounts for 11.5% of positive family review themes in our data, and this is something good leadership directly enables. You will need to assess the culture of the home through your own visit and conversations with staff.","evidence_base":"The Good Practice review found that leadership stability and a culture where staff can speak up without fear are strongly associated with better outcomes for residents. Homes where the manager is a visible, known presence on the floor show higher staff retention and lower incident rates.","watch_out":"Ask how long the current registered manager has been in post and whether they are present in the home most days. Then ask a carer, not the manager, what they would do if they were worried about a resident's care. The confidence and specificity of that answer will tell you a great deal about the culture."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults over 65, with particular experience in supporting people living with dementia.. Gaps or open questions remain on While the home welcomes residents with dementia, families haven't specifically detailed the specialised approaches used. The overall picture suggests residents with various care needs, including dementia, receive attentive and responsive support. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Colliers Croft Care Home holds a Good rating across all five inspection domains, which is a positive foundation, but the published inspection findings contain very limited specific detail, so scores reflect the official rating rather than rich observational evidence.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families describe a place where their relatives have genuinely settled and found contentment. There's talk of residents who were initially reluctant about moving into care but who now seem happy and emotionally stable. The weekly programme keeps people engaged — outings, seasonal celebrations, and activities that help residents stay connected to life beyond the home's walls.
What inspectors have recorded
What stands out is how approachable and responsive the care team are. Families talk about staff who don't just wait to be asked but actively look for ways to help. During the particularly challenging lockdown periods, the team worked hard to help new residents settle despite the restrictions, showing real adaptability when families needed it most.
How it sits against good practice
Sometimes the measure of a care home isn't in grand promises but in how they handle the everyday moments and the difficult days. That seems to be what Colliers Croft understands.
Worth a visit
Colliers Croft Care Home, on Clipsley Lane in St Helens, was rated Good across all five inspection domains at its last full inspection in February 2022. A monitoring review carried out in July 2023 found no evidence requiring a change to that rating. The home is registered to care for up to 62 adults over 65, including people with dementia, and is run by Highpoint Care Limited with a named registered manager in post. The main limitation of this report is that the published inspection findings contain very little specific detail about what inspectors actually observed inside the home. A Good rating is a meaningful baseline, but it was awarded in February 2022, and the most recent full inspection is now more than two years old. Before making a decision, visit the home in person and use the checklist questions above, particularly around night staffing numbers, agency staff use, dementia-specific training, and how the home communicates with families. The answers will tell you far more than the rating alone.
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In Their Own Words
How Highpoint Care: Colliers Croft Care Home (Saint Helens) describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where families find comfort through life's hardest moments
Dedicated residential home Support in St Helens
When you're looking for care in St Helens, you need somewhere that understands what really matters. Colliers Croft Care Home has built its reputation on supporting families through difficult transitions, whether that's helping someone settle into residential care or providing gentle support during their final chapter. The care team here seems to grasp that looking after someone means looking after their whole family too.
Who they care for
The home cares for adults over 65, with particular experience in supporting people living with dementia.
While the home welcomes residents with dementia, families haven't specifically detailed the specialised approaches used. The overall picture suggests residents with various care needs, including dementia, receive attentive and responsive support.
Management & ethos
What stands out is how approachable and responsive the care team are. Families talk about staff who don't just wait to be asked but actively look for ways to help. During the particularly challenging lockdown periods, the team worked hard to help new residents settle despite the restrictions, showing real adaptability when families needed it most.
The home & environment
The kitchen prepares all meals on-site, and families mention the food being both tasty and nicely presented. Residents can make their bedrooms their own with personal touches, while the communal spaces strike that balance between comfortable and practical. There's attention to creating an environment that feels welcoming rather than institutional.
“Sometimes the measure of a care home isn't in grand promises but in how they handle the everyday moments and the difficult days. That seems to be what Colliers Croft understands.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
