Abbeyrose Court Nursing Home

What families say

Families consistently notice how staff create genuine connections with residents, working with commitment that goes well beyond professional duty. The atmosphere feels welcoming rather than institutional, with staff showing real friendliness toward both residents and their relatives. People describe feeling included in care decisions and appreciated as partners in their loved one's journey.

Based on 23 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2022-05-20 · Report published 2022-05-20 · Inspected 6 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the April 2022 inspection, representing an improvement from the previous Requires Improvement rating. This tells you inspectors were satisfied that the home was meeting its obligations around staffing, medicines management, infection control, and safeguarding. The published summary does not provide specific detail about staffing ratios, night cover, or how incidents are recorded and learned from. No concerns about agency staff use or unexplained falls are noted, but the absence of such concerns in a brief summary should not be read as confirmation they do not exist. The improvement trajectory is positive.","quotes":[],"family_meaning":"A Good safety rating after a Requires Improvement rating is genuinely reassuring because it means inspectors returned and found that problems had been fixed. Good Practice research highlights that night staffing is the point where safety most commonly slips in care homes, and that over-reliance on agency staff undermines the consistency that people with dementia depend on. Because the published findings do not give you staffing numbers or night ratios for a 46-bed home, you will need to ask those questions directly. Inspectors checking medicines and safeguarding is the regulatory baseline; what matters to your parent is whether the same face is there when they wake at 3am.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing levels and agency staff reliance are two of the strongest predictors of safety failures in care homes. A Good rating addresses the regulatory threshold but does not tell you the margin above it.","watch_out":"Ask the manager: how many staff are on duty overnight, and what is the ratio of permanent staff to agency staff on the dementia unit over the last four weeks? Request to see the actual rota rather than the template."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the April 2022 inspection. This domain covers how well staff understand and meet the health and care needs of the people who live there, including care planning, training, nutrition, and access to healthcare professionals such as GPs. Dementia is listed as a specialism, which means the home should have specific training and care approaches for people living with dementia. The published summary does not describe the content of care plans, the frequency of reviews, or specific examples of dementia care training. No concerns about medicines or healthcare access are flagged.","quotes":[],"family_meaning":"A Good Effective rating means inspectors were satisfied that staff knew what they were doing and that care plans were in order. For a home with dementia as a specialism, the Good Practice evidence base is clear that care plans need to be living documents, updated as your parent's needs change, and that families should be invited to contribute to them. Food quality is also part of this domain; 20.9% of the positive reviews in our family data mention food and mealtimes as a key signal of how much a home cares. Because the published findings contain no specific detail on any of these areas, the Good rating is a starting point for your questions, not an answer to them.","evidence_base":"The Good Practice evidence review found that dementia-specific training focused on non-verbal communication and behavioural understanding, rather than generic care training, is associated with significantly better outcomes for people living with dementia. Ask what the training actually covers.","watch_out":"Ask when your parent's care plan would next be reviewed, who is invited to that review, and whether you can see an example of a completed care plan to understand the level of individual detail included."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the April 2022 inspection. Inspectors found that the standard of care met the requirements for this domain, which covers staff warmth, dignity, respect, privacy, and support for independence. The published summary does not include direct quotes from residents or relatives, nor does it describe specific observations such as staff using preferred names, knocking before entering rooms, or responding to distress. The absence of Requires Improvement or Inadequate concerns in this domain is positive, but the evidence available is limited to the rating itself.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity are mentioned in 55.2%. These are not abstract qualities; they show up in specific, observable moments on a visit, such as whether a member of staff crouches to eye level when speaking to a resident who is seated, whether they use your parent's preferred name without being prompted, and whether they finish what they are doing before rushing to the next task. A Good Caring rating tells you inspectors did not find a problem; a visit tells you whether those moments happen naturally.","evidence_base":"The Good Practice evidence review found that person-centred caring requires staff to know individual histories, preferences, and communication styles, and that non-verbal communication is as important as verbal interaction for people with advanced dementia.","watch_out":"On your visit, sit quietly in a communal area for 15 minutes and watch how staff interact with residents. Notice whether staff initiate conversation, use names, and move without appearing rushed. This tells you more than any policy document."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the April 2022 inspection. This domain covers whether the home meets individuals' needs and preferences, including activities, engagement, and end-of-life planning. The published summary does not describe specific activities, how they are tailored to individual residents, or what provision exists for people with advanced dementia who cannot join group sessions. No concerns about disengaged residents or unmet preferences are noted. The improvement from Requires Improvement to Good suggests that earlier concerns in this area, if any existed, were addressed.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of positive family reviews in our data, and resident happiness accounts for 27.1%. For people living with dementia especially, Good Practice research is clear that group activities alone are not enough; one-to-one engagement, including everyday tasks like folding laundry or tending plants, provides continuity and a sense of purpose that reduces distress. The published findings give you no detail about what a typical day looks like at Abbeyrose Court. Asking to see the actual activity schedule for last week, rather than the programme on the wall, will tell you far more.","evidence_base":"The Good Practice evidence review found that Montessori-based and activity-based approaches tailored to individual life histories significantly reduce agitation and improve wellbeing in people with dementia, and that one-to-one engagement is more effective than group activities alone for people in later stages.","watch_out":"Ask the activities coordinator to describe what happens on a typical weekday for a resident with moderate dementia who finds group sessions difficult. Ask specifically whether one-to-one sessions are timetabled and who delivers them."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the April 2022 inspection, improving from Requires Improvement. A named registered manager, Miss Emilia Jagla, is in post, and a nominated individual, Mr Harjinder Kumar Chawdary, holds organisational oversight. The improvement across all five domains between inspections indicates that the leadership team identified problems and put effective changes in place. The published summary does not describe the manager's tenure, how staff are supported or empowered to raise concerns, or how the home involves families in its quality processes.","quotes":[],"family_meaning":"Management and leadership account for 23.4% of positive family reviews in our data, and Good Practice research is clear that leadership stability predicts quality trajectory more reliably than any single inspection snapshot. The fact that this home improved from Requires Improvement to a full set of Good ratings is a meaningful signal that the management team can act on problems. Communication with families accounts for 11.5% of positive reviews; whether you receive regular, honest updates about your parent's day is something inspectors cannot easily measure but you will experience directly. Ask how the manager prefers families to raise concerns and how quickly you can expect a response.","evidence_base":"The Good Practice evidence review found that homes where staff feel safe to raise concerns without fear of blame, and where managers are visible and known to residents by name, consistently outperform homes where governance is managed primarily through paperwork.","watch_out":"Ask the manager directly: how long have they been in post at Abbeyrose Court, and what was the single biggest change they made after the previous inspection? The answer tells you whether the improvement was structural or cosmetic."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Abbeyrose Court cares for adults both under and over 65, including those living with dementia or physical disabilities. They also provide respite care, offering temporary support when families need a break.. Gaps or open questions remain on The team shows real understanding of how dementia affects each person differently, adjusting care plans as needs change. They work closely with families to maintain connections and ensure residents feel secure and valued throughout their journey with the condition. — areas worth probing directly during a visit.