Cloverdale Residential Home

What families say

Families report their relatives seem content at Cloverdale. Some of the staff create a genuinely friendly atmosphere, taking time to be helpful when families visit.

Based on 7 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare68
• Management & leadership74
• Resident happiness70

What inspectors found

Inspected 2021-05-13 · Report published 2021-05-13 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the April 2021 inspection, having previously been rated Requires Improvement. The published report does not include specific observations about staffing ratios, medicines management, falls recording, or infection control practices. The improvement in this domain is confirmed but the detail behind it is not available in the published text.","quotes":[],"family_meaning":"A Good rating in safety after a period of Requires Improvement suggests the home recognised and fixed earlier problems, which is a positive sign of accountability. Good Practice research consistently shows that night staffing is the area where safety most often slips in care homes, and this inspection provides no specific information about overnight cover at Cloverdale. Our review data shows that families rarely mention safety in positive terms unless something has gone wrong, which means it is easy to overlook until it matters most. Before you decide, ask specifically how many staff are on duty overnight for 40 residents and whether a senior carer is always present on the night shift.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) identifies agency staff reliance as a particular safety risk in dementia care homes, because unfamiliar faces increase anxiety and reduce the ability to detect early signs of deterioration. This inspection does not report on agency use, so it is worth asking directly.","watch_out":"Ask the manager to show you the actual night staffing rota from the past two weeks, not the planned template. Count how many of those names are permanent members of staff and how many are from an agency."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the April 2021 inspection. The published text does not contain specific information about care plan quality, dementia training content, GP access arrangements, or food provision. The rating is confirmed but cannot be examined in detail from the published findings alone.","quotes":[],"family_meaning":"Effectiveness in a dementia care home is largely invisible until something goes wrong. It shows up in whether care plans are updated after a fall, whether staff notice a change in your parent's eating and act on it, and whether the GP is involved promptly when health changes. Our review data identifies food quality (mentioned in 20.9% of positive family reviews) and healthcare responsiveness (20.2%) as areas families care about but rarely get to assess before moving in. Good Practice research highlights that care plans should be treated as living documents, reviewed with families, not filed and forgotten. Ask to see how the home records and acts on changes in a resident's condition.","evidence_base":"The Good Practice evidence base identifies regular, meaningful care plan reviews as one of the strongest markers of effective dementia care. Homes that involve families in those reviews and update plans after any significant change in health or behaviour show better outcomes over time.","watch_out":"Ask the manager how often care plans are formally reviewed and whether families are routinely invited to take part. Then ask what happened the last time a resident's health changed unexpectedly: who noticed, who was told, and how quickly the care plan was updated."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the April 2021 inspection. No specific observations of staff interactions, use of preferred names, response to distress, or dignity in personal care are included in the published report. The rating is a confirmed positive outcome but the evidence behind it is not visible in the published text.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity features in 55.2%. These are things you can only really assess by visiting. What to look for is not whether staff are friendly to you as a visitor, but whether they are unhurried and gentle with residents, whether they use people's preferred names without being prompted, and whether they respond calmly when someone becomes distressed. Good Practice research shows that non-verbal communication matters as much as what staff say, especially for people living with advanced dementia who may not be able to process words reliably.","evidence_base":"The Good Practice evidence base confirms that person-led care requires staff to know individuals well enough to interpret behaviour as communication. Homes where staff know residents' life histories, preferred routines, and individual triggers for distress consistently produce better wellbeing outcomes for people with dementia.","watch_out":"During your visit, listen for whether staff use your parent's preferred name without being told. Watch what happens if a resident becomes distressed or confused: do staff pause, make eye contact, and speak calmly, or do they move quickly past? This is more revealing than any policy document."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the April 2021 inspection. The published report does not include specific information about the activity programme, one-to-one engagement, individual care preferences, or end-of-life planning. As with the other domains, the rating is confirmed but the detail is absent from the published text.","quotes":[],"family_meaning":"Activities and engagement matter more than many families realise before their parent moves in. Our review data shows that resident happiness is referenced in 27.1% of positive family reviews, and meaningful activity is a key part of that. Good Practice research is clear that group activities alone are not sufficient for people with more advanced dementia, and that individual, familiar tasks such as folding, sorting, or simple gardening can reduce distress and maintain a sense of purpose. The inspection gives no detail on what activities are on offer at Cloverdale or whether one-to-one time is built into the day. This is one of the most important things to explore on a visit.","evidence_base":"The Good Practice evidence base identifies Montessori-based and task-based individual activities as particularly effective for people with dementia who cannot reliably engage in group settings. Everyday household tasks, when offered with the right support, provide continuity with a person's earlier life and reduce agitation.","watch_out":"Ask to see the activity schedule from the last four weeks and check whether activities actually ran on the days listed. Then ask specifically what happens for a resident who is unable or unwilling to join group sessions: is there a member of staff who spends individual time with them, and how is that time structured?"}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the April 2021 inspection, having previously been rated Requires Improvement. A nominated individual is identified within the provider organisation Dryband One Limited. The published report does not include specific information about the manager's tenure, visibility on the floor, staff culture, or governance processes. The improvement in this domain is confirmed.","quotes":[],"family_meaning":"Leadership quality is the best predictor of a care home's direction of travel. Our review data shows that management is referenced in 23.4% of positive family reviews, usually in the context of responsiveness when something goes wrong. Good Practice research identifies leadership stability as a key factor: homes where the manager changes frequently tend to show declining quality even when other indicators look positive. The fact that this home moved from Requires Improvement to Good in its Well-led rating is encouraging, but it is now over three years since that was assessed. Ask directly how long the current manager has been in post and whether they are present on the floor most days.","evidence_base":"The Good Practice evidence base highlights that empowered, stable leadership, where staff feel able to raise concerns without fear, is one of the strongest structural predictors of care quality over time. Homes where staff can speak up are faster to identify and correct problems before they reach residents.","watch_out":"Ask the manager how long they have been in post at Cloverdale specifically, not just in care management generally. Then ask what they changed after the previous Requires Improvement rating and how they know whether those changes have stuck. A confident, specific answer is a good sign; a vague or defensive one is worth noting."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Cloverdale provides care for adults both under and over 65, with a particular focus on supporting those living with dementia.. Gaps or open questions remain on Supporting someone with dementia requires specific skills and understanding. Some families have noted that while the home offers dementia care, there's room for improvement in specialist training to ensure all staff have the knowledge they need. — areas worth probing directly during a visit.