Rivelin Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds40
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2023-10-28
- Activities programmeThe food gets specific praise for being proper meals that residents actually want to eat — one family was pleased to see their relative putting on healthy weight. The home runs different activities each day, though they're relaxed about residents choosing to sit them out.
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
What strikes families is how staff get to know residents properly — their work history, what they enjoyed before dementia, their little preferences. People mention seeing the same carers consistently, which helps residents feel settled. The team seems particularly good at finding ways to keep residents engaged, whether through daily activities or just a chat about old times.
Based on 27 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth85
- Compassion & dignity90
- Cleanliness72
- Activities & engagement72
- Food quality65
- Healthcare72
- Management & leadership78
- Resident happiness80
What inspectors found
Inspected 2023-10-28 · Report published 2023-10-28 · Inspected 3 times in the last three years
Is this home safe?
{"found":"The Safe domain was rated Good at the October 2023 inspection. This means inspectors found that staffing levels, medicines management, and risk practices met the standard required at the time. No specific concerns about safety were raised in the published findings. The published summary does not include detail on night staffing ratios, agency staff usage, or falls management practices.","quotes":[],"family_meaning":"A Good safety rating means the basics were in place when inspectors visited. However, our Good Practice evidence base, drawn from 61 studies, consistently identifies night staffing as the point where safety is most likely to slip in smaller residential homes like this one, which has 40 beds. The published findings do not record the night staffing ratio, so this is something you will need to ask about directly. Agency staff usage is also worth raising: homes that rely heavily on agency cover tend to have less consistent care for people with dementia, because familiar faces and known routines are particularly important for this group.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing ratios and reliance on agency staff are the two most commonly cited safety risk factors in residential dementia care, and that homes with stable permanent night teams report fewer falls and fewer distress incidents.","watch_out":"Ask the manager: how many permanent carers were on the dementia unit last Tuesday night, and how many of those shifts in the past month were covered by agency staff? Ask to see the rota, not just hear the answer."}
Is the care effective?
{"found":"The Effective domain was rated Good at the October 2023 inspection. This covers training, care planning, healthcare access, and nutrition. The home lists dementia as a specialism, which means inspectors will have checked for dementia-specific competencies. No specific concerns were raised, but the published summary does not include detail on care plan content, GP access arrangements, or dementia training content.","quotes":[],"family_meaning":"A Good Effective rating tells you that care plans and training met the required standard, but it does not tell you how detailed or genuinely person-centred those care plans are in practice. Our Good Practice evidence base identifies care plans as living documents that should be updated after any significant change in your parent's condition, and families should be invited to contribute to them. Twenty per cent of positive family reviews in our data specifically mention healthcare responsiveness. Ask whether you will be included in care plan reviews, and how quickly a GP can be seen if your parent's condition changes.","evidence_base":"The Good Practice evidence review found that care plans which include personal history, preferred routines, and communication preferences lead to measurably fewer episodes of distress in people with dementia, compared with plans that focus only on medical and physical needs.","watch_out":"Ask the manager: when was the last care plan review for a resident with a similar level of dementia to your parent, and was the family involved? Ask to see a redacted example if possible."}
Is this home caring?
{"found":"The Caring domain was rated Outstanding at the October 2023 inspection. Outstanding is awarded only when inspectors find specific, consistent evidence of care that goes meaningfully beyond what is expected. This is the highest possible rating and places Rivelin Care Home among a small minority of homes nationally. The published summary does not include verbatim quotes from the inspection, but an Outstanding Caring rating requires inspectors to have observed and recorded direct evidence of warm, dignified, and respectful interactions.","quotes":[],"family_meaning":"Staff warmth is the single most important factor in family satisfaction, mentioned in 57.3% of positive family reviews in our data, and compassion and dignity follow closely at 55.2%. An Outstanding Caring rating is the strongest possible signal that the people who live here are being treated with genuine kindness. This does not mean every interaction on every shift will be perfect, but it does mean that inspectors found a consistent culture of respect rather than isolated examples. On your visit, look for the unscripted moments: how a staff member responds when a resident calls out, whether they crouch to eye level, whether they use your parent's preferred name without being prompted.","evidence_base":"The Good Practice evidence review identifies non-verbal communication, including unhurried pace, eye contact, and tone of voice, as equal in importance to verbal communication for people with dementia, particularly those who have lost the ability to express distress clearly in words.","watch_out":"Sit in a communal area for 20 minutes without announcing yourself as a visitor. Watch how staff pass through the space: do they acknowledge the people sitting there, or do they move through without making contact? That unscripted behaviour is more revealing than anything you will see during a formal tour."}
Is the home responsive?
{"found":"The Responsive domain was rated Good at the October 2023 inspection. This covers activities, individual engagement, complaints handling, and end-of-life planning. A Good rating means these areas met the required standard. The published summary does not include specific detail on the activity programme, one-to-one engagement, or how end-of-life wishes are recorded and reviewed.","quotes":[],"family_meaning":"Activities and resident happiness together account for a meaningful share of what families tell us matters most: 21.4% of positive reviews mention activities by name and 27.1% mention visible resident contentment. A Good Responsive rating is reassuring, but the detail matters enormously for people with dementia. Group activities are often easier to inspect than one-to-one engagement, and our Good Practice evidence base shows that individual, tailored activities, including familiar household tasks and sensory activities, produce better outcomes for people with advanced dementia than group programmes alone. Ask specifically what would happen for your parent on a day when they could not or did not want to join a group.","evidence_base":"The Good Practice evidence review found that Montessori-based and household-task approaches, where people with dementia engage in familiar, purposeful activities at their own pace, show consistent evidence of reduced agitation and improved wellbeing compared with passive group entertainment.","watch_out":"Ask to see the activity records for the last two weeks, not the planned timetable but the actual record of what happened. Ask specifically: on a day when the group activity did not run, what was offered to residents who are unable to initiate their own engagement?"}
Is the home well-led?
{"found":"The Well-led domain was rated Good at the October 2023 inspection. The home is run by J and L D Hayes Limited, with Miss Katy Hazel Gane as Registered Manager and Mr Jai Kumar as Nominated Individual, both recorded at the time of inspection. A named, registered manager in post is a positive signal; homes that have been operating without a permanent manager are at higher risk of quality decline. The published summary does not include detail on how long the current manager has been in post, staff turnover rates, or how the home responds to feedback and complaints.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of care quality over time, according to our Good Practice evidence base. A visible, known manager whom staff and residents can approach directly is associated with better outcomes for people with dementia. Communication with families is mentioned in 11.5% of positive reviews in our data, and families consistently describe proactive, honest updates as a marker of a well-run home. On your visit, ask how you would be told if your parent had a fall, a change in health, or a difficult day. The answer, and the confidence with which it is given, tells you a great deal.","evidence_base":"The Good Practice evidence review found that leadership stability, defined as the same registered manager being in post for more than 12 months, is one of the most reliable predictors of sustained quality in residential dementia care, particularly in homes undergoing occupancy growth.","watch_out":"Ask the manager directly: how long have you been in this role, and what is the staff turnover rate over the last 12 months? High turnover, even in a Good-rated home, is an early warning sign worth taking seriously."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for people over 65, with particular experience supporting those living with dementia.. Gaps or open questions remain on Staff here seem to understand that dementia affects everyone differently. They work out what approach suits each resident, whether that's reminiscence, familiar routines, or simply knowing when to give someone space. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Rivelin Care Home scores well above average, driven by an Outstanding rating for caring, which is the single most important factor for families choosing a dementia home. Scores for food, activities, and cleanliness are held back by limited specific detail in the published inspection findings.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
What strikes families is how staff get to know residents properly — their work history, what they enjoyed before dementia, their little preferences. People mention seeing the same carers consistently, which helps residents feel settled. The team seems particularly good at finding ways to keep residents engaged, whether through daily activities or just a chat about old times.
What inspectors have recorded
Relatives talk about staff who spot changes quickly — whether it's someone not eating properly or showing early signs of illness. Families feel they can visit whenever suits them and that staff keep them in the loop about their relative's care. Though one family reported concerning delays in basic care assistance that weren't properly addressed when raised with management.
How it sits against good practice
Being so close to Cleethorpes seafront means families can easily combine visits with a walk, keeping that connection to familiar places.
Worth a visit
Rivelin Care Home, at 15-21 Albert Road, Cleethorpes, was rated Good overall at its inspection in October 2023, with an Outstanding rating for Caring. That Outstanding Caring rating places this home in a small minority of homes nationally and is the most meaningful single signal for families choosing a home for a parent with dementia, because kindness and dignity are the things families most consistently say matter above all else. The remaining four domains, Safe, Effective, Responsive, and Well-led, were all rated Good, indicating a stable, well-run home with no areas of concern identified at the time of inspection. The main limitation of this report is that the full inspection text available is brief, and specific detail about staffing ratios, night cover, food quality, activity programmes, and dementia-environment design is not recorded in the published summary. This does not mean those things are absent; it means you need to ask directly when you visit. Focus your visit on three things: observe how staff interact with residents in unplanned moments in corridors and communal areas; ask the manager to show you the actual staffing rota from last week rather than a template; and ask to see the activity record for the last fortnight to check whether one-to-one engagement is happening for residents who cannot join groups.
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In Their Own Words
How Rivelin Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where understanding each resident shapes thoughtful dementia care
Rivelin Care Home – Your Trusted residential home
Families describe how Rivelin Care Home in Cleethorpes brings real expertise to dementia support, with staff who take time to learn what makes each person tick. The home sits close to the seafront, making it easy for relatives to pop in and even take residents out for a stroll along the prom when weather permits.
Who they care for
The home cares for people over 65, with particular experience supporting those living with dementia.
Staff here seem to understand that dementia affects everyone differently. They work out what approach suits each resident, whether that's reminiscence, familiar routines, or simply knowing when to give someone space.
Management & ethos
Relatives talk about staff who spot changes quickly — whether it's someone not eating properly or showing early signs of illness. Families feel they can visit whenever suits them and that staff keep them in the loop about their relative's care. Though one family reported concerning delays in basic care assistance that weren't properly addressed when raised with management.
The home & environment
The food gets specific praise for being proper meals that residents actually want to eat — one family was pleased to see their relative putting on healthy weight. The home runs different activities each day, though they're relaxed about residents choosing to sit them out.
“Being so close to Cleethorpes seafront means families can easily combine visits with a walk, keeping that connection to familiar places.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
