Rosedene Nursing Home

What families say

Families describe structured daily activities that help residents stay engaged, from regular outings to birthday celebrations. Staff are noted for encouraging participation while respecting when someone prefers not to join in. During restricted visiting periods, the team kept families connected through phone updates and video calls.

Based on 14 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth65
• Compassion & dignity65
• Cleanliness60
• Activities & engagement55
• Food quality55
• Healthcare60
• Management & leadership45
• Resident happiness60

What inspectors found

Inspected 2023-12-23 · Report published 2023-12-23 · Inspected 8 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The Safe domain was rated Requires Improvement at the September 2025 inspection. This means inspectors identified concerns significant enough that the home could not be judged to be consistently safe at that point. The published report does not include specific detail about what those concerns were, whether they related to staffing numbers, medicines management, falls, or infection control. The home has 67 beds and supports people with dementia, learning disabilities, and mental health conditions, which means safe care requires consistent, skilled staffing around the clock. A Requires Improvement in Safe alongside a Requires Improvement in Well-led is the combination families should scrutinise most carefully.","quotes":[],"family_meaning":"A Requires Improvement in Safe is the finding that should weigh most heavily in your decision. Good Practice research consistently shows that night staffing is where safety most often slips in care homes, and the risk is higher when there are also leadership concerns. Our review data shows that families rate staff attentiveness as a key driver of confidence, and that confidence drops sharply when they feel staffing feels stretched. You cannot assess this from a report alone. When you visit, ask to see last week's actual rota, count the permanent versus agency names, and specifically ask what the registered nurse cover is overnight. If the manager cannot answer clearly, that itself tells you something.","evidence_base":"The Good Practice in Dementia Care evidence base identifies night staffing ratios and agency staff reliance as the two strongest predictors of safety incidents in care homes. Homes with high agency use show less consistent monitoring of residents with complex needs, including those with dementia who may be at higher risk of falls or unexplained deterioration overnight.","watch_out":"Ask the manager to show you the actual staffing rota for the last two weeks, not a template. Count how many permanent staff versus agency staff covered nights, and ask whether there is always a registered nurse on site overnight given the nursing home registration."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain was rated Good at the September 2025 inspection. This covers training, care planning, healthcare access, and nutrition. A Good rating here suggests inspectors were satisfied that staff have the skills to meet residents' needs and that care is planned around the individual. The home supports a wide range of conditions including dementia and mental health needs, so an Effective rating is encouraging. However, the published report does not include specific detail about care plan quality, dementia training content, GP access arrangements, or how food and nutrition are managed.","quotes":[],"family_meaning":"A Good rating in Effective is reassuring, but the detail matters as much as the headline. Our review data shows that families in 20.9% of positive reviews specifically mention food quality and choice, and in 20.2% they mention responsive healthcare as a reason they feel confident. What you want to know is whether your parent's care plan reflects who they actually are, not just their medical history. Good Practice research shows care plans work best as living documents, updated after every significant change and reviewed with families at least quarterly. Ask when your parent's care plan would be first drawn up, who would contribute to it, and how often you would be invited to review it.","evidence_base":"The Leeds Beckett rapid evidence review found that care plans which include personal history, preferred daily routines, and communication styles produce measurably better outcomes for people with dementia, reducing distress and improving engagement with care staff.","watch_out":"Ask to see an example of how a current resident's care plan captures their life before the home, including preferred name, daily routine, and food preferences. A plan that reads like a medical document rather than a personal profile is a warning sign."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was rated Good at the September 2025 inspection. This domain assesses whether staff treat people with kindness, respect their dignity, and support their independence. A Good rating here is one of the most meaningful findings for families because it reflects inspector observations of real interactions. However, the published report text does not include specific quotes from residents or relatives, nor direct descriptions of what inspectors observed. The home supports people with dementia and mental health conditions, where caring interactions require particular skill and patience.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. A Good Caring rating is the finding families most want to see, and here it is. What you cannot confirm from the rating alone is whether that warmth extends to your parent specifically, including their preferred name, their need for unhurried interaction, or their response to distress. Good Practice research shows that non-verbal communication matters as much as words for people with dementia, and that staff who know the individual, not just the diagnosis, produce far better outcomes. On your visit, watch how staff in corridors and communal areas interact with residents who are not asking for anything. That unscripted moment is the most reliable indicator.","evidence_base":"The IFF Research evidence review found that staff who demonstrate consistent knowledge of individual residents' histories, preferences, and communication styles show significantly higher scores on dignity and respect measures, and that this knowledge is built through stable staffing rather than training alone.","watch_out":"During your visit, find a moment when a member of staff passes your parent in a corridor or common room without being prompted. Do they use their name? Do they make eye contact? Do they slow down? That unrehearsed interaction tells you more than any planned tour."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain was rated Good at the September 2025 inspection. This covers how well the home tailors care to individual needs, including activities, engagement, and end-of-life planning. A Good rating here suggests inspectors were satisfied that the home responds to residents as individuals rather than applying a one-size approach. The home's specialism list includes dementia, learning disabilities, and mental health conditions, all of which require responsive, personalised approaches. Specific detail about the activity programme, end-of-life planning, or how the home handles complaints is not available in the published report text.","quotes":[],"family_meaning":"Resident happiness and meaningful engagement account for 27.1% of positive family reviews in our data, and activities are specifically mentioned in 21.4%. A Good Responsive rating tells you inspectors were broadly satisfied, but what matters for your parent is whether the activities on offer actually suit them. Good Practice research highlights that group activities are not appropriate for everyone, particularly for people with advanced dementia, and that one-to-one engagement, including everyday household tasks and sensory activities, produces better outcomes than a scheduled group programme alone. Ask what would happen on a Tuesday afternoon if your parent did not want to join the group session and could not initiate their own activity.","evidence_base":"The Leeds Beckett evidence review found that Montessori-based and individually tailored activity approaches, including familiar household tasks and sensory engagement, significantly reduce agitation and improve wellbeing for people with dementia compared to group-only activity programmes.","watch_out":"Ask the activities coordinator to describe what happened last week for a resident who could not join a group session. If the answer is vague or defaults to television, ask how one-to-one time is planned and whether it appears in individual care plans."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-led domain was rated Requires Improvement at the September 2025 inspection. This is a significant finding alongside the Requires Improvement in Safe. Well-led covers management visibility, governance, how the home learns from incidents, and whether staff feel supported to raise concerns. A registered manager, Ms Veronica Evonnies Edwards, is named and in post, which is a positive baseline. However, a Requires Improvement here suggests inspectors found gaps in oversight, accountability, or the systems that keep care consistently good. The published report does not detail the specific findings.","quotes":[],"family_meaning":"Management and leadership account for 23.4% of family satisfaction in our review data, and Good Practice research consistently shows that leadership stability is the strongest predictor of a home's quality trajectory over time. A Requires Improvement in Well-led, especially alongside a Requires Improvement in Safe, means you need to go beyond the overall Good headline and ask hard questions about what changed between the previous inspection and this one, and what has been done since September 2025. Communication with families is mentioned in 11.5% of positive reviews and is often the first thing to suffer when leadership is under pressure. Ask how you would be told about a serious incident or complaint involving your parent, and ask how long the current manager has been in post.","evidence_base":"The IFF Research rapid evidence review found that homes with stable, visible management and bottom-up empowerment of staff consistently outperform those with high leadership turnover, even when staffing numbers are comparable. A Requires Improvement in Well-led is the clearest signal that leadership stability deserves scrutiny.","watch_out":"Ask the manager how long they have been in post, what the two specific Requires Improvement findings were in Safe and Well-led at the last inspection, and what has changed since September 2025. A manager who answers clearly and specifically is a good sign. Vagueness or deflection is not."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides nursing care for adults under and over 65, with particular experience supporting people with dementia, learning disabilities and mental health conditions.. Gaps or open questions remain on For residents living with dementia, the team has shown patience when supporting those experiencing distress or displaying challenging behaviours. Staff work to build trust and help residents feel secure. — areas worth probing directly during a visit.