Newgrove House Residential Home

What families say

Visitors describe carers who are genuinely engaged with residents' individual needs. People notice how staff deliver care with real respect and consideration, helping residents maintain their dignity through daily routines.

Based on 7 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership42
• Resident happiness55

What inspectors found

Inspected 2018-05-01 · Report published 2018-05-01 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"Inspectors rated the Safe domain as Good at the February 2022 inspection. This covers areas including staffing levels, medicines management, infection control, and safeguarding. The published summary does not record specific observations, staff ratios, or detail about how the home manages risks such as falls or pressure care. The home's improvement from a previously Inadequate overall rating suggests that significant safety concerns identified earlier were addressed, but the published text does not describe what those concerns were or how they were resolved.","quotes":[],"family_meaning":"A Good rating for Safe is reassuring, but it tells you the minimum rather than the full picture. Our Good Practice evidence review found that night staffing is the area where safety most commonly slips in residential homes, and the published findings give no information about how many staff are on duty overnight for the 39 residents here. The home's history of an Inadequate rating means you have good reason to ask precise questions rather than rely on the current Good label alone. Specifically, ask for the actual staffing rota from last week, not a template, and count how many permanent and agency staff names appear on night shifts.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that agency staff reliance is one of the most consistent predictors of safety risk in care homes, because unfamiliar staff cannot recognise when a resident's behaviour or condition has changed. A home with a history of Inadequate should be able to tell you clearly what its agency usage looks like now.","watch_out":"Ask to see the actual staffing rota for the last two weeks, including night shifts. Find out how many of those shifts were covered by permanent staff and how many by agency workers, and ask what the minimum number of staff on duty is overnight."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"Inspectors rated Effective as Good. This domain covers care planning, staff training, access to healthcare professionals such as GPs and district nurses, and food and nutrition. The published summary does not include specific detail about any of these areas. There is no recorded information about how often care plans are reviewed, whether families are involved, what dementia training staff have completed, or how the home manages the nutritional needs of residents living with dementia.","quotes":[],"family_meaning":"Food quality appears in 20.9% of the positive family reviews we analysed, and dementia-specific training appears in 12.7%. Both matter enormously for your parent's daily experience and physical health, but neither is addressed in the detail available from this inspection. A Good rating for Effective gives you a baseline, but the inspection took place in February 2022, which means the findings are now over two years old. Ask the home what has changed since then, particularly in terms of staff training and care plan processes. Our Good Practice evidence shows that care plans function best as living documents updated after every significant change in a resident's condition, not as annual paperwork exercises.","evidence_base":"The Good Practice evidence base found that regular, meaningful involvement of families in care plan reviews is associated with better outcomes for people with dementia, particularly around recognising early signs of deterioration. A home that cannot tell you when your parent's care plan was last updated and who was involved is one to question further.","watch_out":"Ask to see an example of how a care plan is structured and ask when the last formal review took place for a resident who has been there more than six months. Find out whether families are routinely invited to those reviews or whether involvement is optional and ad hoc."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"Inspectors rated the Caring domain as Good. This covers whether staff treat residents with kindness, respect their dignity and privacy, and support their independence. The published summary records this rating but includes no specific observations, no quotes from residents or relatives, and no description of what inspectors saw during the inspection. This is the domain that matters most to families: staff warmth alone accounts for 57.3% of positive mentions in our family review data.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. Because the published inspection text contains no observations or quotes for this domain, you have no independent written evidence about whether the warmth inspectors were satisfied with is the kind of warmth you would recognise. The only reliable way to assess this is to visit, ideally at a time you have not pre-announced, and watch how staff interact with residents in corridors and communal areas. Notice whether staff are moving at a pace that suits the resident or at a pace that suits the rota.","evidence_base":"The Good Practice evidence review found that non-verbal communication, including eye contact, physical proximity, and unhurried pace, is as important as spoken words for people with dementia, particularly those who have lost verbal communication. These qualities cannot be assessed from a written inspection summary alone.","watch_out":"On your visit, pick a moment in a communal area and count how many residents are sitting without any staff interaction for more than ten minutes. Then watch one staff-to-resident interaction from start to finish and notice whether the staff member makes eye contact, uses the resident's preferred name, and leaves without rushing."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"Inspectors rated Responsive as Good. This domain covers whether the home offers meaningful activities, responds to individual preferences, supports residents to maintain their identity, and has plans in place for end of life. The published summary does not record what activities are available, whether one-to-one engagement is offered to residents who cannot join group activities, or how the home supports people at the end of their lives. No specific examples or resident or family quotes are included.","quotes":[],"family_meaning":"Activities and engagement appear in 21.4% of our positive family review data, and resident happiness appears in 27.1%. For a person living with dementia, a meaningful daily routine is not a luxury: it is directly linked to reduced anxiety and better physical health outcomes according to our Good Practice evidence. A Good rating for Responsive is a reasonable starting point, but for a home with 39 beds and a dementia specialism, the key question is what happens for residents who cannot take part in group activities. Ask specifically about one-to-one engagement, because the inspection findings do not address it.","evidence_base":"The Good Practice evidence review found that Montessori-based approaches and everyday household tasks, such as folding laundry or tending plants, provide meaningful engagement for people with advanced dementia and are associated with reduced agitation. Ask whether the home uses any structured approach to individual engagement rather than relying solely on group sessions.","watch_out":"Ask to see the activity records for one resident who has advanced dementia and lives on the unit. Find out how many planned one-to-one interactions that resident had in the last week and who delivered them."}

  Verified by inspector

• Is the home well-led?

  Requires improvement

  {"found":"Inspectors rated Well-led as Requires Improvement. This is the only domain that did not reach Good at the February 2022 inspection. Well-led covers the quality of leadership, governance processes, whether the home learns from incidents and complaints, and whether staff feel able to speak up. The registered manager is listed as Mr Ben Christopher Evardson and the nominated individual as Mrs Laxmi Avtar Kaur Khuana. The published summary does not explain what specific weaknesses were identified or what the home was required to improve.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of care quality trajectory according to our Good Practice evidence. A Requires Improvement in Well-led means inspectors found something that was not yet working as it should, and that matters for your parent because governance failures tend to show up in daily care before they show up in inspection ratings. The home's improvement from Inadequate to Good in other domains is encouraging, but an unresolved leadership concern means you need to ask direct questions. How long has the current manager been in post? What specifically did the inspection ask the home to improve? Has there been a follow-up assessment since March 2022? These are not awkward questions: a well-led home will welcome them.","evidence_base":"The Good Practice evidence review found that homes where staff feel empowered to raise concerns without fear of reprisal consistently outperform those with top-down cultures, and that manager tenure of more than two years is associated with significantly better quality outcomes. Ask how long the current manager has been in post and whether any senior staff have left in the last twelve months.","watch_out":"Ask the manager to describe one specific change the home made as a direct result of a complaint or incident in the last six months. A home with strong leadership will be able to answer this quickly and specifically. Vague or defensive answers are a signal to probe further."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Newgrove House supports adults of all ages, including younger adults under 65 who need residential care. The team has specific experience caring for people living with dementia.. Gaps or open questions remain on For residents with dementia, the attentive approach really comes into its own. Staff take time to understand each person's unique needs and preferences, adapting their care accordingly. — areas worth probing directly during a visit.