Nesbit House Care Home

What families say

What strikes visitors is how staff greet both residents and families with genuine friendliness. The team takes time to chat and connect, creating an atmosphere where residents join in activities rather than sitting on the sidelines. Seasonal events bring everyone together, with families welcomed to participate.

Based on 20 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare68
• Management & leadership70
• Resident happiness68

What inspectors found

Inspected 2021-07-16 · Report published 2021-07-16 · Inspected 1 times in the last three years

• Is this home safe?

  Good

  {"found":"The inspection rated the Safe domain as Good. The home is registered to provide nursing care, which means qualified nurses should be on site. Beyond the rating itself, the published inspection text does not describe specific safety observations, staffing ratios, medicines management findings, or infection control detail. This is the published information available; more specific evidence is not included in the report.","quotes":[],"family_meaning":"A Good rating in Safe means inspectors did not find significant concerns at the time of the visit. However, Good Practice research consistently shows that night staffing is where safety most commonly slips in care homes, and agency reliance can undermine the consistency your parent needs. Because the published report does not record night staffing numbers or agency use, these are critical questions to ask on your visit. In our review data, family satisfaction with safety is closely tied to staff attentiveness and low turnover, neither of which is described in specific terms here.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing ratios and reliance on agency staff are among the strongest predictors of safety incidents in care homes. A home that can show you a consistent permanent night team is offering a meaningful safety signal.","watch_out":"Ask the manager: how many staff are on duty overnight for the 60 residents, and is a qualified nurse present throughout the night? Then ask what proportion of last month's night shifts were covered by agency staff rather than permanent employees."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The inspection rated the Effective domain as Good. The home holds specialist registration for dementia care, which indicates it is set up to support people living with dementia. The published report does not describe specific findings about care plan quality, GP access, medication management, dementia training content, or food provision. The rating confirms the standard was met but does not provide the observational detail families need to make comparisons.","quotes":[],"family_meaning":"Effectiveness in a dementia care context means staff should know your parent as an individual, not just as a diagnosis. Good Practice evidence from 61 studies emphasises that care plans should be living documents, updated with family input and reviewed regularly, not filed and forgotten. Food quality is also a reliable indicator of genuine care: homes that pay attention to individual preferences, portion sizes, and mealtimes tend to score better across other areas too. Because none of these are described in the published report, you will need to ask directly and observe for yourself.","evidence_base":"The Good Practice evidence base identifies care plans as a key marker of effective dementia care. Plans that are reviewed frequently, include life history, and are updated with family involvement lead to better outcomes and fewer distressing incidents for people living with dementia.","watch_out":"Ask to see an example of how a care plan is structured (with personal details removed). Check whether it includes the person's life history, preferred routines, and food preferences, not just medical and clinical information."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The inspection rated the Caring domain as Good. This is the domain most closely linked to what families notice and remember on visits. The published report does not include direct observations of staff interactions, quotes from residents or relatives, or descriptions of how dignity and privacy are maintained in practice. The Good rating confirms inspectors were satisfied, but the specific evidence behind that judgement is not in the published text.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity account for a further 55.2%. These are not abstract qualities: they show up in whether staff knock before entering a room, whether they use your parent's preferred name, and whether they move at your parent's pace rather than their own. Good Practice research confirms that non-verbal communication matters as much as verbal, particularly for people with advanced dementia who may not be able to say whether they feel safe or cared for. Because the published report provides no specific examples here, your own observations on a visit are the most important evidence you can gather.","evidence_base":"Good Practice research from 61 studies confirms that for people living with dementia, staff who understand non-verbal communication and respond to it appropriately produce measurably better outcomes in wellbeing and reduced distress. Person-led care requires staff to know the individual, not just their care needs.","watch_out":"During your visit, watch what happens when a member of staff walks past a resident in the corridor. Do they make eye contact, say hello by name, and pause, even briefly? Or do they walk past without acknowledgement? This small interaction is one of the most reliable signals of day-to-day culture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The inspection rated the Responsive domain as Good. Responsiveness covers whether your parent will have a meaningful life at the home: activities, individual engagement, and how the home responds to changing needs including end-of-life care. The published report does not describe the activities programme, individual engagement for people who cannot join groups, or end-of-life planning arrangements. The Good rating indicates inspectors were satisfied but does not provide the specific detail needed to assess this area independently.","quotes":[],"family_meaning":"In our review data, resident happiness accounts for 27.1% of positive family reviews, and activities and engagement for a further 21.4%. Good Practice evidence is clear that group activities alone are not sufficient for people with moderate to advanced dementia: tailored one-to-one engagement, including familiar household tasks and reminiscence, produces better outcomes than scheduled group sessions. A home that can describe what your parent would do on a Tuesday afternoon if they did not want to join the group activity is demonstrating genuine responsiveness. The published report does not answer this question, so you will need to ask.","evidence_base":"The IFF Research and Leeds Beckett University evidence review found that Montessori-based and individually tailored activity approaches, including everyday household tasks such as folding, sorting, and cooking, produce significantly better wellbeing outcomes for people with dementia than group-only activity programmes.","watch_out":"Ask the activities coordinator: if my parent does not want to join a group session, what would happen instead? Press for a specific example rather than a general answer. A confident, detailed response is a good sign; a vague one is worth probing further."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The inspection rated the Well-led domain as Good. A registered manager, Mr Charles Laurence Knowles, and a nominated individual, Mr Aderio Rocha, were both in post at the time of inspection. The home is operated by Hamberley Care 2 Limited. The published report does not describe the management culture, staff feedback mechanisms, governance processes, or how the home handles complaints and incidents. The presence of a named, registered manager in post is a positive structural indicator.","quotes":[],"family_meaning":"Good Practice research identifies leadership stability as one of the strongest predictors of quality trajectory in care homes. A manager who has been in post for several years, who is known by name to staff and residents, and who can be found on the floor rather than only in an office, is a reliable signal of good culture. Management and communication with families account for 23.4% and 11.5% respectively of positive family reviews. Because the published report is now several years old, it is worth asking directly how long the current manager has been in post, and whether there have been significant staff changes since the inspection.","evidence_base":"The Good Practice evidence base identifies bottom-up staff empowerment as a key leadership marker. Homes where care staff feel able to raise concerns without fear, and where managers are visible and responsive, consistently show better outcomes for people living with dementia.","watch_out":"When you visit, ask to speak briefly with the manager. Note whether they are easy to find or whether you are kept waiting. Ask them directly: how long have you been in this role, and what is your biggest priority for the home right now? A thoughtful, specific answer tells you a great deal about whether someone is genuinely in charge."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home welcomes adults over 65, with particular experience supporting those living with dementia.. Gaps or open questions remain on For residents with dementia, the structured daily activities provide important routine and stimulation. The higher staffing levels mean more one-to-one moments throughout the day. — areas worth probing directly during a visit.