Broadway Nursing Home

What families say

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness60
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership65
• Resident happiness55

What inspectors found

Inspected 2018-06-02 · Report published 2018-06-02 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the May 2018 inspection, an improvement from the previous Requires Improvement rating. This domain covers staffing levels, medicines management, infection control, and safeguarding. No specific detail about staffing ratios, night cover, medicines processes, or incident learning was published in the inspection summary. The home is a 30-bed nursing home, which means it should have registered nurses on duty around the clock, but the inspection does not confirm this. A review in July 2023 found no new evidence requiring a change to the rating.","quotes":[],"family_meaning":"A Good rating in Safe is reassuring as a baseline, particularly given the home previously required improvement. However, our Good Practice evidence review found that safety risks in care homes most commonly emerge on night shifts, when staffing is thinnest, and that agency staff reliance can undermine the consistency your parent needs. Because the published report contains no staffing numbers, you cannot assess this from the inspection alone. Visit the home and ask specifically about night staffing and how often permanent staff are on each shift.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night-time staffing ratios are one of the clearest predictors of safety incidents in care homes, and that homes with high agency staff usage show measurably lower consistency in recognising and responding to residents' changing needs.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not a template. Count how many staff were on the dementia unit on each night shift, and ask what proportion of those were permanent rather than agency workers."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the May 2018 inspection. This domain covers care planning, dementia training, food and nutrition, and access to healthcare professionals including GPs and specialist nurses. Dementia is listed as a specialism of the home, which implies that staff should have relevant training. No specific detail about training content, care plan quality, GP visiting arrangements, or food provision was published in the inspection summary.","quotes":[],"family_meaning":"Families in our review data ranked food quality (20.9% of positive reviews) and dementia-specific care (12.7%) among the things that matter most in day-to-day life. The Good Effective rating suggests the home was meeting basic standards in these areas in 2018, but six years on, you need to ask directly what dementia training staff have completed recently and how often care plans are updated. The Good Practice evidence base is clear that care plans work best as living documents, reviewed with families at least every three months, and that consistent GP access is a marker of a home that takes health seriously.","evidence_base":"The rapid evidence review found that regular, structured dementia training, particularly training that covers non-verbal communication and behavioural responses to unmet need, significantly improves the quality of care for people living with dementia and reduces the use of inappropriate medication.","watch_out":"Ask the manager when your parent's care plan would first be written, how often it would be reviewed, and whether you would be invited to those reviews. Also ask what dementia training staff have completed in the last 12 months and whether there is a named nurse responsible for dementia care."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the May 2018 inspection. This domain covers staff warmth, dignity, respect, independence, and emotional support. A Good rating in this domain is the most important signal for day-to-day quality of life, as it reflects how staff actually interact with the people who live here. However, no inspector observations, staff interaction descriptions, or quotes from residents or relatives were published in the summary. It is not possible to confirm specific practices such as use of preferred names, unhurried care, or response to distress from the published text alone.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are the things families notice first and remember longest. The Good Caring rating says inspectors were satisfied in May 2018, but without published observations you cannot know what they specifically saw. On a visit, watch how staff address your parent by name, whether they crouch to eye level during conversation, and whether interactions feel unhurried. These small behaviours are the most reliable signal of genuine person-centred care.","evidence_base":"The Good Practice evidence review found that non-verbal communication, including eye contact, physical proximity, and unhurried pace, is as important as verbal interaction for people living with dementia, and that homes where staff consistently use preferred names and personal histories show higher resident wellbeing scores.","watch_out":"During your visit, watch an unscripted moment: staff passing a resident in a corridor, responding to someone calling out, or helping with a meal. Note whether the interaction is warm, unhurried, and uses the person's name. This is more revealing than anything a manager will tell you in a meeting."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the May 2018 inspection. This domain covers activities, individual engagement, complaints handling, and end-of-life care. No specific activities, individual engagement approaches, or complaints procedures were described in the published summary. The home's dementia specialism means it should offer activities suited to people at different stages of the condition, including those who cannot join group sessions. None of this was described in the available inspection text.","quotes":[],"family_meaning":"Activities and resident happiness together feature in nearly half of all positive family reviews in our data. For someone living with dementia, meaningful engagement, whether that is a formal activity or simply helping to fold laundry or tend a plant, can reduce agitation and improve quality of life. The Good Practice evidence base supports tailored individual activity, not just group programmes, particularly for people with advanced dementia. Because the inspection provides no detail here, you need to ask the home directly what a typical Tuesday afternoon looks like for a resident who does not want to join the group session.","evidence_base":"The rapid evidence review found that individually tailored activities, including Montessori-based approaches and familiar household tasks, produce significantly better wellbeing outcomes for people with dementia than group-only activity programmes, particularly in the later stages of the condition.","watch_out":"Ask the activities coordinator to describe what happened yesterday afternoon for a resident who preferred to stay in their room rather than join the group. If the answer is vague or suggests the resident was simply left alone, that is a concern worth weighing carefully."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the May 2018 inspection, having previously been rated Requires Improvement. The registered manager is named as Mrs Julie Eden, and the nominated individual is Mr Nadarajah Bernard Suresparan. The improvement from Requires Improvement to Good across all five domains between inspections is a meaningful indicator that leadership identified problems and took action. No detail about management culture, staff supervision, governance processes, or how the home responds to feedback was published in the inspection summary.","quotes":[],"family_meaning":"Management quality accounts for 23.4% of positive family reviews in our data, and communication with families is cited in 11.5% of reviews as a key factor in satisfaction. The leadership improvement shown here is genuinely positive: homes that move from Requires Improvement to Good across all domains have demonstrated the capacity to recognise and fix problems. The key question now, given the inspection is over six years old, is whether that leadership stability has continued. Manager tenure is one of the strongest predictors of sustained quality, according to the Good Practice evidence review.","evidence_base":"The rapid evidence review found that leadership stability is one of the clearest predictors of quality trajectory in care homes: homes with consistent, experienced managers are significantly more likely to sustain Good or Outstanding ratings across successive inspections than those with frequent management changes.","watch_out":"Ask whether Mrs Julie Eden is still the registered manager and how long she has been in post. If there has been a management change since 2018, ask who is currently responsible and how long they have been in the role. A home that has changed managers more than once since the last inspection deserves careful scrutiny."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team supports residents with complex nursing needs, including younger adults requiring specialist care. They have experience caring for people living with various stages of dementia.. Gaps or open questions remain on The home accepts residents with dementia who need nursing-level support. Their nurses work with people experiencing different dementia symptoms and care requirements. — areas worth probing directly during a visit.