Barchester – Sutton Grange Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds70
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2019-12-31
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe staff who treat residents with genuine warmth and respect. The home maintains an open approach to visiting, with relatives feeling comfortable dropping by whenever suits them. Many mention how engaged residents seem in the various activities offered throughout the day.
The eight family priority themes
- Staff warmth55
- Compassion & dignity52
- Cleanliness55
- Activities & engagement55
- Food quality55
- Healthcare50
- Management & leadership45
- Resident happiness55
What inspectors found
Inspected 2019-12-31
Is this home safe?
Is the care effective?
Effective was rated Good at the September 2025 inspection. This domain covers care planning, staff training, healthcare access, nutrition, and how well the home applies its knowledge to meet individual needs. A Good rating here suggests that the basic infrastructure of care, including access to GPs, dementia-specific training, and care plan documentation, met the required standard. The published summary does not include specific examples of care plan content, training records reviewed, or healthcare outcomes observed. The home's specialism in dementia and physical disabilities means this domain carries particular weight for families.Is this home caring?
Caring was rated Requires Improvement at the September 2025 inspection. This is the domain that covers staff warmth, dignity, respect, privacy, and whether your parent's independence is supported or overridden. A Requires Improvement rating here means inspectors found something specific enough to record as below the required standard, but the published summary does not detail what that was. It is unusual to see a home rated Good overall while Caring sits at Requires Improvement, and this combination means the warmth and kindness that families most value was not consistently demonstrated during the inspection visit.Is the home responsive?
Responsive was rated Good at the September 2025 inspection. This domain covers activities, individual engagement, how the home responds to changing needs, complaints handling, and end-of-life care. A Good rating here suggests the home met the required standard in tailoring its offer to individuals and responding to their changing circumstances. As with Effective, the published summary does not include specific examples of activities observed, individual engagement described, or complaints data reviewed. The home's dementia specialism makes the responsive domain particularly important for families whose parent has limited ability to ask for what they need.Is the home well-led?
Well-led was rated Requires Improvement at the September 2025 inspection. This domain covers the quality of management, governance, culture, and whether the home learns from incidents and acts on feedback. The registered manager is Ms Francesca Lally and the nominated individual is Mr Dominic Jude Kay. The home is run by Barchester Healthcare Homes Limited, a large national provider. A Requires Improvement rating in Well-led at the same inspection that awarded an overall Good rating suggests the governance and leadership foundations were not fully in place, even where individual domains performed adequately. The published summary does not detail what specific leadership or governance failures were identified.
Source: CQC inspection report →
What the evidence base says
Sutton Grange cares for adults both under and over 65, including those with physical disabilities. The home has experience supporting people living with dementia. For residents with dementia, the home provides specialised support within their regular care approach. Staff work to understand each person's individual needs and preferences. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Sutton Grange scores 58 out of 100, reflecting a mixed picture: Good ratings in Effective and Responsive sit alongside Requires Improvement in Safe, Caring, and Well-led, meaning real gaps remain in the areas families care about most.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families describe staff who treat residents with genuine warmth and respect. The home maintains an open approach to visiting, with relatives feeling comfortable dropping by whenever suits them. Many mention how engaged residents seem in the various activities offered throughout the day.
What inspectors have recorded
Staff are often praised for their friendly, caring approach with residents. The management team tries to be approachable when families have questions or concerns.
How it sits against good practice
Getting a feel for daily life at Sutton Grange can help families make this important decision with greater confidence.
Worth a visit
Sutton Grange, on Greaves Hall Lane in Southport, was assessed in September 2025 and the report was published in February 2026. The overall rating is Good, which is an improvement on the previous Requires Improvement rating. Two domains, Effective and Responsive, were rated Good, suggesting the home meets basic standards for care planning, training, and activities. However, three domains, Safe, Caring, and Well-led, were all rated Requires Improvement at this same inspection, which is an unusually mixed result and means significant concerns were identified alongside the positives. For a family considering this home, the Requires Improvement ratings in Safe and Caring are the most important signals to investigate before making a decision. Staff warmth and compassion are the single biggest driver of family satisfaction in our review data (57.3% of positive reviews mention it), and both sit inside a Caring domain that the inspection found wanting. The Well-led rating matters too because leadership stability predicts whether problems get fixed or drift. On your visit, ask to meet the registered manager in person, ask specifically what has changed since the September 2025 inspection, and request to see last week's actual staffing rota, particularly for night shifts. The published report contains very limited detail, so your own observations and direct questions to the manager are essential.
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In Their Own Words
How Barchester – Sutton Grange Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where activities bring joy and gardens offer peaceful moments
Sutton Grange – Your Trusted nursing home
For families looking at care options in Southport, Sutton Grange offers a setting where organised activities and outdoor spaces create opportunities for meaningful days. The home supports residents with various needs, including those living with dementia and physical disabilities. Visitors often comment on the welcoming atmosphere and the variety of things happening throughout the week.
Who they care for
Sutton Grange cares for adults both under and over 65, including those with physical disabilities. The home has experience supporting people living with dementia.
For residents with dementia, the home provides specialised support within their regular care approach. Staff work to understand each person's individual needs and preferences.
“Getting a feel for daily life at Sutton Grange can help families make this important decision with greater confidence.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Sutton Grange scores 58 out of 100, reflecting a mixed picture: Good ratings in Effective and Responsive sit alongside Requires Improvement in Safe, Caring, and Well-led, meaning real gaps remain in the areas families care about most.
Homes in North West typically score 68–82.The three-lens summary
What families tell us
Families describe staff who treat residents with genuine warmth and respect. The home maintains an open approach to visiting, with relatives feeling comfortable dropping by whenever suits them. Many mention how engaged residents seem in the various activities offered throughout the day.
What inspectors have recorded
Staff are often praised for their friendly, caring approach with residents. The management team tries to be approachable when families have questions or concerns.
How it sits against good practice
Getting a feel for daily life at Sutton Grange can help families make this important decision with greater confidence.
Worth a visit
Sutton Grange, on Greaves Hall Lane in Southport, was assessed in September 2025 and the report was published in February 2026. The overall rating is Good, which is an improvement on the previous Requires Improvement rating. Two domains, Effective and Responsive, were rated Good, suggesting the home meets basic standards for care planning, training, and activities. However, three domains, Safe, Caring, and Well-led, were all rated Requires Improvement at this same inspection, which is an unusually mixed result and means significant concerns were identified alongside the positives. For a family considering this home, the Requires Improvement ratings in Safe and Caring are the most important signals to investigate before making a decision. Staff warmth and compassion are the single biggest driver of family satisfaction in our review data (57.3% of positive reviews mention it), and both sit inside a Caring domain that the inspection found wanting. The Well-led rating matters too because leadership stability predicts whether problems get fixed or drift. On your visit, ask to meet the registered manager in person, ask specifically what has changed since the September 2025 inspection, and request to see last week's actual staffing rota, particularly for night shifts. The published report contains very limited detail, so your own observations and direct questions to the manager are essential.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Barchester – Sutton Grange Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Barchester – Sutton Grange Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where activities bring joy and gardens offer peaceful moments
Sutton Grange – Your Trusted nursing home
For families looking at care options in Southport, Sutton Grange offers a setting where organised activities and outdoor spaces create opportunities for meaningful days. The home supports residents with various needs, including those living with dementia and physical disabilities. Visitors often comment on the welcoming atmosphere and the variety of things happening throughout the week.
Who they care for
Sutton Grange cares for adults both under and over 65, including those with physical disabilities. The home has experience supporting people living with dementia.
For residents with dementia, the home provides specialised support within their regular care approach. Staff work to understand each person's individual needs and preferences.
Management & ethos
Staff are often praised for their friendly, caring approach with residents. The management team tries to be approachable when families have questions or concerns.
The home & environment
The gardens and outdoor areas get regular use, with residents enjoying time outside when weather permits. The home stays clean and well-maintained throughout. For those who appreciate animals, there's even a resident dog who brings smiles to many faces.
“Getting a feel for daily life at Sutton Grange can help families make this important decision with greater confidence.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
