Westwolds Care Centre
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds34
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2020-03-03
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
The DCC shortlist gives every home you visit a structured record: the same twelve questions, answered the same way, every time. When you’re ready to choose, pull any two homes side by side and compare them directly. Same criteria, same evidence, your notes and your scores.
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe a settled atmosphere where staff turnover is refreshingly low and carers genuinely know each resident. People talk about their relatives being encouraged to join others in communal spaces rather than staying isolated in their rooms. The emphasis seems to be on treating everyone as individuals, with proper attention to personal hygiene and appearance.
The eight family priority themes
- Staff warmth55
- Compassion & dignity60
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare50
- Management & leadership65
- Resident happiness55
What inspectors found
Inspected 2020-03-03
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the February 2020 inspection. This domain covers training, care planning, healthcare access, and nutritional support. A Good rating indicates inspectors found these areas to be broadly satisfactory. However, the published summary contains no specific observations, quotes, or examples to illustrate what Good looked like in practice at Westwolds. No detail is available about dementia training content, care plan review frequency, GP access arrangements, or how food quality and dietary needs were managed.Is this home caring?
The Caring domain was rated Good at the February 2020 inspection. This domain covers staff warmth, dignity, respect, independence, and how staff treat residents during day-to-day interactions. A Good rating suggests inspectors were satisfied with the quality of interactions they observed. No specific inspector observations, resident quotes, or relative comments are included in the published summary for Westwolds. This means the Good rating cannot be further contextualised from the available text.Is the home responsive?
The Responsive domain was rated Good at the February 2020 inspection. This domain covers activities, individual engagement, responsiveness to preferences, and end-of-life care planning. A Good rating indicates inspectors found the home was broadly meeting individual needs. No specific detail about the activities programme, one-to-one engagement, how the home tailors care to individual histories, or end-of-life arrangements appears in the published summary.Is the home well-led?
The Well-led domain was rated Good at the February 2020 inspection. This domain covers management visibility, governance, staff culture, and whether the home learns from incidents and feedback. A named Registered Manager, Mrs Joanne Eastman, and a Nominated Individual, Mr Akshat Jaganmohan, are identified in the registration details. A Good rating suggests inspectors found adequate leadership structures in place. No specific detail about manager visibility, staff culture, governance processes, or how the home handles complaints and feedback is included in the published summary.
Source: CQC inspection report →
What the evidence base says
The home provides residential care for adults over 65, with particular experience in dementia care. The stable staff team creates the familiar environment that's so important for people with dementia. Carers adapt their communication style to residents' needs, and the secure entrance provides safety without feeling institutional. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Westwolds scores 62 out of 100. Four domains were rated Good at inspection, but a Requires Improvement in Safety means there are unresolved questions about staffing, medicines, or risk management that families need to probe directly before deciding.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families describe a settled atmosphere where staff turnover is refreshingly low and carers genuinely know each resident. People talk about their relatives being encouraged to join others in communal spaces rather than staying isolated in their rooms. The emphasis seems to be on treating everyone as individuals, with proper attention to personal hygiene and appearance.
What inspectors have recorded
Several families have noticed real improvements in their relatives' health and mood after moving in. However, some have experienced very different standards of care, with concerns raised about staff attitudes and professionalism during certain shifts. This variation in experiences suggests the quality of care may depend significantly on which staff are working.
How it sits against good practice
If you're considering Westwolds, it's worth visiting at different times to get a feel for how the care varies throughout the day.
Worth a visit
Westwolds, at 4 Park Avenue, Nottingham, was inspected in February 2020 and rated Good overall, with Good ratings across Effective, Caring, Responsive, and Well-led. The home supports up to 34 people over 65, including those living with dementia, and is operated by Alacris Health Care Ltd with a named Registered Manager in place. A review in July 2023 found no evidence requiring a change to the rating, so the Good overall rating has remained stable. The significant caveat is the Requires Improvement rating in Safe, which has not been publicly explained in the available inspection summary. This means there were concerns about at least one aspect of safety, most commonly staffing levels, medicines management, or risk assessment, that inspectors felt fell short. Before visiting, ask the manager specifically what the Safe rating identified, what was done to address it, and whether a follow-up inspection has confirmed improvement. Also note that the inspection took place in early 2020, which is now over five years ago. The home's current staffing, activities provision, and care quality may differ significantly from what was recorded. Treat this report as a starting point for questions, not a current guarantee.
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In Their Own Words
How Westwolds Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where familiar faces and daily routines bring comfort in dementia care
Westwolds – Expert Care in Nottingham
When dementia changes everything, the smallest constants matter. At Westwolds in Nottingham, families talk about something precious — the same carers greeting their loved ones each morning, knowing exactly how they take their tea. This East Midlands home specialises in dementia care for people over 65, focusing on the routines and relationships that help residents feel secure.
Who they care for
The home provides residential care for adults over 65, with particular experience in dementia care.
The stable staff team creates the familiar environment that's so important for people with dementia. Carers adapt their communication style to residents' needs, and the secure entrance provides safety without feeling institutional.
“If you're considering Westwolds, it's worth visiting at different times to get a feel for how the care varies throughout the day.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Westwolds scores 62 out of 100. Four domains were rated Good at inspection, but a Requires Improvement in Safety means there are unresolved questions about staffing, medicines, or risk management that families need to probe directly before deciding.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families describe a settled atmosphere where staff turnover is refreshingly low and carers genuinely know each resident. People talk about their relatives being encouraged to join others in communal spaces rather than staying isolated in their rooms. The emphasis seems to be on treating everyone as individuals, with proper attention to personal hygiene and appearance.
What inspectors have recorded
Several families have noticed real improvements in their relatives' health and mood after moving in. However, some have experienced very different standards of care, with concerns raised about staff attitudes and professionalism during certain shifts. This variation in experiences suggests the quality of care may depend significantly on which staff are working.
How it sits against good practice
If you're considering Westwolds, it's worth visiting at different times to get a feel for how the care varies throughout the day.
Worth a visit
Westwolds, at 4 Park Avenue, Nottingham, was inspected in February 2020 and rated Good overall, with Good ratings across Effective, Caring, Responsive, and Well-led. The home supports up to 34 people over 65, including those living with dementia, and is operated by Alacris Health Care Ltd with a named Registered Manager in place. A review in July 2023 found no evidence requiring a change to the rating, so the Good overall rating has remained stable. The significant caveat is the Requires Improvement rating in Safe, which has not been publicly explained in the available inspection summary. This means there were concerns about at least one aspect of safety, most commonly staffing levels, medicines management, or risk assessment, that inspectors felt fell short. Before visiting, ask the manager specifically what the Safe rating identified, what was done to address it, and whether a follow-up inspection has confirmed improvement. Also note that the inspection took place in early 2020, which is now over five years ago. The home's current staffing, activities provision, and care quality may differ significantly from what was recorded. Treat this report as a starting point for questions, not a current guarantee.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Westwolds Care Centre measures up against the other homes you’re considering. Free account.
In Their Own Words
How Westwolds Care Centre describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where familiar faces and daily routines bring comfort in dementia care
Westwolds – Expert Care in Nottingham
When dementia changes everything, the smallest constants matter. At Westwolds in Nottingham, families talk about something precious — the same carers greeting their loved ones each morning, knowing exactly how they take their tea. This East Midlands home specialises in dementia care for people over 65, focusing on the routines and relationships that help residents feel secure.
Who they care for
The home provides residential care for adults over 65, with particular experience in dementia care.
The stable staff team creates the familiar environment that's so important for people with dementia. Carers adapt their communication style to residents' needs, and the secure entrance provides safety without feeling institutional.
Management & ethos
Several families have noticed real improvements in their relatives' health and mood after moving in. However, some have experienced very different standards of care, with concerns raised about staff attitudes and professionalism during certain shifts. This variation in experiences suggests the quality of care may depend significantly on which staff are working.
The home & environment
The home keeps things simple and spotlessly clean, with a secure entrance and pleasant garden spaces. While it's not trying to be a luxury hotel, families appreciate the homely feel and say the focus stays on cleanliness and safety. There's a programme of activities including armchair exercises, with flexibility for different participation levels.
“If you're considering Westwolds, it's worth visiting at different times to get a feel for how the care varies throughout the day.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
