Ruddington Manor Care home

What families say

What strikes visitors first is how present the staff are. They're in the lounges chatting with residents, not just rushing through tasks. Families mention feeling genuinely welcomed to join in with daily life, whether that's staying for activities or just spending time in the comfortable spaces. The manager's often around too, stopping to talk with families and check how things are going.

Based on 39 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2023-08-02 · Report published 2023-08-02 · Inspected 3 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The Safe domain was rated Good at the May 2024 inspection. This represents an improvement from the previous Requires Improvement rating and indicates that inspectors were satisfied with safety standards at the time of the visit. The home supports people with dementia and physical disabilities, both of which bring specific safety considerations around falls, medication, and night-time monitoring. No specific observations, staffing ratios, or incident data are included in the published summary.","quotes":[],"family_meaning":"A Good rating in Safe is reassuring, but the detail that matters most to families is rarely captured in a headline rating. Our Good Practice evidence identifies night staffing as the point where safety most commonly falls short in care homes: the question is not just whether enough staff are present during the day, but who is there after 8pm and whether they know your parent well. The inspection does not publish specific numbers here, so you need to ask directly. High use of agency staff is also a known risk factor for consistency of care, particularly for people living with dementia who benefit from familiar faces and predictable routines.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing ratios and agency reliance are among the strongest predictors of safety lapses in care homes. A Good headline rating does not confirm that these specific factors have been scrutinised in detail.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many permanent staff versus agency workers were on duty overnight, and ask whether the same agency workers return regularly or whether different faces appear each shift."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain was rated Good at the May 2024 inspection. This domain covers care planning, staff training, healthcare access including GP contact and medication management, and nutrition. The home lists dementia as a specialism, which means staff should be equipped to support people at all stages of dementia, including those who cannot communicate verbally. No specific detail about care plan content, training programmes, or food quality is included in the published summary.","quotes":[],"family_meaning":"A Good rating in Effective tells you that inspectors were broadly satisfied, but the things families most often worry about, whether the care plan actually reflects who their parent is as a person, whether staff know what foods they like and dislike, and whether a GP can be reached quickly when something changes, are not described in the published text. Our Good Practice evidence is clear that care plans work best as living documents reviewed regularly with family input, not as paperwork completed on admission and rarely revisited. Food quality also consistently appears in our family review data as a marker of genuine care: 20.9% of positive reviews mention it specifically.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia-specific training, when it goes beyond basic awareness to cover communication, behavioural needs, and person-centred approaches, significantly improves outcomes for people living with dementia. Ask what training staff have completed and when it was last updated.","watch_out":"Ask the manager how often care plans are formally reviewed, and whether families are invited to contribute. Then ask to see an example of how a resident's personal history and preferences are recorded, without identifying details, to judge whether it reads like a description of a real person or a generic care document."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was rated Good at the May 2024 inspection. This domain covers how staff treat the people who live in the home, including dignity, respect, privacy, and whether people are supported to maintain their independence. No direct observations of staff interactions, no quotes from residents or relatives, and no specific examples of caring practice are included in the published summary.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews by name, and compassion and dignity follow closely at 55.2%. A Good rating in Caring is positive, but you cannot judge warmth from a rating alone. The things to look for on a visit are small and observable: does a member of staff address your parent by their preferred name without being prompted? Do staff make eye contact with residents who are not able to speak? Is the pace unhurried, even when the home is busy? Our Good Practice evidence is clear that non-verbal communication matters as much as verbal interaction for people living with dementia.","evidence_base":"The IFF Research rapid evidence review highlights that person-led care requires staff to know each individual well enough to read their non-verbal signals. For people with advanced dementia, this is often the primary way they communicate distress, comfort, or preference.","watch_out":"When you visit, spend ten minutes watching staff interactions in a communal area without announcing what you are looking for. Notice whether staff sit at eye level with residents who are seated, whether they use the resident's preferred name, and whether anyone who appears unsettled receives a calm, individual response or is left without attention."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain was rated Good at the May 2024 inspection. This domain covers whether the home responds to individual needs, including activities, engagement, and end-of-life care. The home supports people with dementia and physical disabilities, both of whom may not be able to participate in standard group activities. No description of the activity programme, individual engagement arrangements, or end-of-life planning is included in the published summary.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of positive family reviews, and resident happiness, which depends heavily on meaningful daily engagement, accounts for 27.1%. A Good rating in Responsive is encouraging, but the critical question for families of people with dementia is what happens when your parent cannot join a group activity. Our Good Practice evidence is clear that individual, one-to-one engagement, including familiar domestic tasks, music, or sensory activities, is more beneficial than group programmes for people at a more advanced stage of dementia. The published findings do not confirm whether this kind of individual engagement is in place here.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and household task-based approaches, such as folding, sorting, or simple food preparation, support a sense of purpose and reduce agitation in people living with dementia more effectively than passive group entertainment.","watch_out":"Ask the activities coordinator to describe a typical Tuesday for a resident who cannot leave their room or join group sessions. If the answer is vague or defaults to television, that is a signal worth probing further. Ask how many hours per week of one-to-one engagement each resident receives, and how that is recorded."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-led domain was rated Good at the May 2024 inspection. The home is run by New Care Nottingham (Opco) Limited, with Mrs Anne Lovelle Mirasol as registered manager and Mrs Cathryn Fairhurst as nominated individual. Having named, identifiable leaders in post is a basic positive signal. The improvement from Requires Improvement to Good suggests that issues identified in earlier inspections were addressed under the current or recent leadership. No detail about management culture, staff feedback mechanisms, or governance processes is included in the published summary.","quotes":[],"family_meaning":"Management and leadership account for 23.4% of positive family reviews, and our Good Practice evidence is clear that leadership stability is one of the strongest predictors of sustained quality. The improvement trajectory here is genuinely encouraging: a home that has moved from Requires Improvement to Good has demonstrated it can identify problems and act on them. The question worth asking is how long the current registered manager has been in post, since improvements driven by a new manager can stall if that person then leaves. Communication with families, which accounts for 11.5% of positive reviews, is also not described in the published findings.","evidence_base":"The IFF Research rapid evidence review found that homes where staff feel able to raise concerns without fear of consequences, and where managers are visible and known to residents by name, consistently outperform homes where leadership is distant or frequently changing.","watch_out":"Ask the manager directly how long she has been in post and whether she expects to remain. Then ask what has changed since the previous Requires Improvement rating, and what specific improvements were made. A confident, specific answer is a good sign; a vague or defensive one warrants more scrutiny."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults both under and over 65, including those living with dementia or physical disabilities. They've shown particular success helping people with mobility challenges regain fitness and confidence.. Gaps or open questions remain on Residents living with dementia seem to particularly benefit from the home's activity programme and social atmosphere. The structured daily routine and opportunities for genuine friendships appear to help people stay engaged and connected. — areas worth probing directly during a visit.