Wollaton View Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds46
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2023-12-08
- Activities programmeThe home itself is clean and well-maintained, with bright modern spaces throughout. Meals get consistent praise for their quality. There's a structured programme of activities that staff encourage residents to join, helping maintain engagement and routine.
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe how staff create calm, peaceful environments during end-of-life care, with thoughtful attention to sensory details that matter. The team shows real patience and emotional attentiveness during personal care, particularly when residents are experiencing decline. People appreciate the encouragement to join in activities and the support with practical things like hospital appointments.
Based on 39 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness65
- Activities & engagement65
- Food quality65
- Healthcare65
- Management & leadership75
- Resident happiness68
What inspectors found
Inspected 2023-12-08 · Report published 2023-12-08 · Inspected 4 times in the last three years
Is this home safe?
{"found":"The Safety domain was rated Requires Improvement at the most recent inspection in August 2025. This is a decline from the home's previous overall Good rating and is the primary reason the overall rating has fallen. The published report does not detail the specific safety concerns identified, but a Requires Improvement rating in this domain means inspectors found that not all aspects of safety met the required standard. The home is registered for 46 residents across a wide range of needs, including dementia and mental health conditions, which makes consistent safety practices especially important.","quotes":[],"family_meaning":"A Requires Improvement rating in Safety is the finding that should weigh most heavily in your decision. Good Practice research from the IFF Research and Leeds Beckett rapid evidence review (61 studies, March 2026) identifies night staffing ratios and agency staff reliance as the two factors most likely to underlie a safety decline in a home of this size and complexity. Our family review data shows that 14% of positive reviews specifically mention staff attentiveness as a reason families feel confident, which means its absence is noticed quickly. You need to know exactly what the inspectors found before you can assess whether the home is the right place for your parent. The home has been given the opportunity to improve, and a follow-up inspection should be planned, but you should not assume improvement has happened without asking for evidence.","evidence_base":"The Good Practice evidence base identifies night staffing as the period when safety most commonly deteriorates in residential care. A ratio of at least one senior staff member plus one carer per 20 residents overnight is considered a minimum marker of safe practice in homes supporting people with dementia.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many permanent staff versus agency staff covered night shifts, and ask what specific actions have been taken in response to the Safety findings from the August 2025 inspection."}
Is the care effective?
{"found":"The Effective domain was rated Good at the August 2025 inspection. This covers training, care planning, healthcare access, and food. A Good rating indicates inspectors were satisfied that the home broadly meets the standard in these areas. The published summary does not provide specific detail about care plan quality, dementia training content, GP access arrangements, or food quality observations. The home supports a wide range of needs, including dementia, learning disabilities, and mental health conditions, so effective, tailored care planning is particularly important.","quotes":[],"family_meaning":"A Good Effective rating is reassuring but does not tell you everything you need to know. Our family review data shows that food quality (mentioned in 20.9% of positive reviews) and healthcare responsiveness (20.2%) are both significant drivers of family satisfaction. Good Practice research highlights care plans as living documents that should be reviewed regularly and updated when your parent's needs change, not just completed at admission. For a home supporting people with dementia alongside other complex needs, dementia-specific training for all staff, not just senior carers, is a meaningful quality marker. The inspection did not publish specific detail on any of these points, so you will need to ask directly.","evidence_base":"The Leeds Beckett rapid evidence review found that care plan quality is one of the strongest predictors of person-centred outcomes in dementia care. Plans that include life history, communication preferences, and sensory needs produce measurably better outcomes than plans focused solely on medical and physical needs.","watch_out":"Ask the manager how often care plans are formally reviewed, whether families are invited to contribute, and what dementia-specific training all staff (not just seniors) have completed in the past 12 months. Ask to see an anonymised example of a care plan to judge how much individual detail it contains."}
Is this home caring?
{"found":"The Caring domain was rated Good at the August 2025 inspection. This domain covers staff warmth, dignity, respect, and how well the home supports independence. A Good rating indicates inspectors were satisfied with the standard of care interactions they observed. The published summary does not include direct inspector observations, resident testimony, or staff quotes to illustrate what good caring practice looks like in this home specifically. The home's range of specialisms, from dementia to sensory impairment, means staff need to adapt their communication style to very different individual needs.","quotes":[],"family_meaning":"Staff warmth is the single most important factor in family satisfaction, mentioned in 57.3% of positive reviews in our data, and compassion and dignity come a close second at 55.2%. A Good Caring rating tells you inspectors did not find evidence of poor practice, which matters, but it does not tell you whether staff know your parent's preferred name, whether they move at your parent's pace, or whether they notice and respond to distress in someone who cannot easily communicate it verbally. Good Practice research is clear that non-verbal communication is as important as spoken interaction for people living with dementia, and this requires both training and a culture of unhurried care. The lack of specific published detail here means you should use your visit to form your own direct impression.","evidence_base":"The IFF Research and Leeds Beckett evidence review found that person-centred caring interactions, particularly staff using preferred names, making eye contact, and responding to non-verbal cues, are the most reliable observable indicators of good dementia care culture and predict resident wellbeing outcomes more consistently than any formal quality metric.","watch_out":"During your visit, watch what happens in corridor interactions: do staff stop, make eye contact, and speak directly to residents, or do they pass through with minimal acknowledgement? Ask a member of staff what your parent's preferred name would be called, and see whether the answer is in the care plan or simply assumed."}
Is the home responsive?
{"found":"The Responsive domain was rated Good at the August 2025 inspection. This covers activities, individual engagement, responsiveness to changing needs, and end-of-life care planning. A Good rating indicates inspectors were satisfied with the home's approach in these areas. No specific detail about the activity programme, individual engagement for people with advanced dementia, or end-of-life planning processes is available in the published summary. The home supports people with a wide range of needs, which means a one-size-fits-all approach to activities would be inadequate.","quotes":[],"family_meaning":"Meaningful activity is mentioned in 21.4% of positive family reviews, and resident happiness in 27.1%, making this domain a real driver of whether your parent thrives rather than simply exists in a home. Good Practice research is particularly clear that for people with dementia, group activities are not enough: one-to-one engagement, including familiar household tasks, sensory activities, and life-history-based interaction, produces significantly better wellbeing outcomes than group sessions alone. For a home supporting people with learning disabilities, mental health conditions, and dementia alongside each other, the responsiveness of the activity programme to very different individual needs is a meaningful test of quality. The published findings do not give you specific detail on this, so your visit is the right moment to investigate.","evidence_base":"The Good Practice evidence review found that Montessori-based and life-history approaches to individual activity, where tasks are matched to a person's retained abilities and personal history rather than a group timetable, produce the most consistent reductions in distress and disengagement in people with moderate to advanced dementia.","watch_out":"Ask the activities coordinator to describe what a typical Tuesday looks like for a resident who cannot join group sessions, for example because of advanced dementia or physical frailty. If the answer focuses only on group activities or television, that is a gap worth probing further."}
Is the home well-led?
{"found":"The Well-led domain was rated Good at the August 2025 inspection. A named registered manager, Mrs Deborah Redshaw, and a nominated individual, Mr Amar Ali, are identified in the published record, suggesting a defined leadership structure. A Good Well-led rating indicates inspectors were satisfied with management, culture, and governance arrangements. However, the home's overall rating has declined from Good to Requires Improvement, driven by the Safety domain, which raises a question about how effectively leadership is identifying and acting on safety risks in practice.","quotes":[],"family_meaning":"Management stability and culture are the foundations on which everything else in a care home is built. Good Practice research consistently finds that leadership tenure predicts quality trajectory: homes where the registered manager has been in post for more than two years and is visible on the floor perform better across all domains than those with frequent management changes. Communication with families is mentioned in 11.5% of positive reviews in our data, and it tends to be rated poorly when management is under pressure. The tension here is that four domains are rated Good, suggesting the manager is broadly effective, but the Requires Improvement in Safety means something is not working as it should. You need to understand whether the manager is aware of the specific safety gaps and has a credible, evidenced plan to close them.","evidence_base":"The Leeds Beckett evidence review found that homes where staff feel able to raise concerns without fear and where managers are regularly visible in care areas have significantly lower rates of safety incidents and better resident outcomes than homes where governance is primarily paper-based.","watch_out":"Ask the registered manager directly: what were the specific findings in the Safety domain from the August 2025 inspection, what actions have been taken since then, and when is the next scheduled inspection? If the manager cannot answer the first question clearly and specifically, that tells you something important about how embedded the learning is."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults both under and over 65, including those with physical disabilities, sensory impairments, learning disabilities and mental health conditions. They also provide physiotherapy support.. Gaps or open questions remain on While dementia care is listed as a specialism, some families have found the practical understanding of dementia needs could be stronger. This is something to explore directly when considering the home. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Wollaton View Care Home scores 72 out of 100, reflecting a mixed picture: four of five inspection domains were rated Good at the most recent assessment, but Safety was rated Requires Improvement, which pulls the overall rating down and raises specific questions you will want answered before making a decision.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families describe how staff create calm, peaceful environments during end-of-life care, with thoughtful attention to sensory details that matter. The team shows real patience and emotional attentiveness during personal care, particularly when residents are experiencing decline. People appreciate the encouragement to join in activities and the support with practical things like hospital appointments.
What inspectors have recorded
Staff demonstrate genuine compassion in their direct care work, particularly during the most sensitive times. However, families have found visiting arrangements can be restrictive, with set appointment times that don't always work for everyone. Some relatives have also raised concerns about medication management practices that need addressing.
How it sits against good practice
Every family's situation is unique, so it's worth visiting to see if Wollaton View could work for your loved one.
Worth a visit
Wollaton View Care Home, at 21 Lambourne Drive, Nottingham, was assessed on 11 August 2025 and received an overall rating of Requires Improvement, having declined from a previous rating of Good. Four domains, Effective, Caring, Responsive, and Well-led, were each rated Good, suggesting that staff kindness, care planning, activities, and management are broadly satisfactory. However, the Safety domain was rated Requires Improvement, which is significant: it means inspectors identified specific concerns about how safe your parent would be day to day, and the home must address those before it can return to a Good rating overall. The published inspection summary contains very limited detail about what specifically drove the Safety concern, which makes it harder to assess the true risk. Before you visit, ask the manager directly what the Requires Improvement safety findings were, what actions have been taken since August 2025, and whether a follow-up inspection has been scheduled. On the visit itself, pay particular attention to night staffing numbers, agency staff usage, and how incidents such as falls are recorded and acted on. The four Good domain ratings are encouraging, but the safety concern is the overriding question to resolve before making a decision.
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In Their Own Words
How Wollaton View Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Compassionate staff supporting families through life's most difficult moments
Dedicated residential home Support in Nottingham
When you're looking for care in Nottingham, you need somewhere that understands the complexity of conditions like dementia and mental health challenges. Wollaton View Care Home specialises in supporting people with a wide range of needs, from learning disabilities to sensory impairments. The modern facilities provide a clean, bright environment where staff work to create moments of dignity and comfort.
Who they care for
The home cares for adults both under and over 65, including those with physical disabilities, sensory impairments, learning disabilities and mental health conditions. They also provide physiotherapy support.
While dementia care is listed as a specialism, some families have found the practical understanding of dementia needs could be stronger. This is something to explore directly when considering the home.
Management & ethos
Staff demonstrate genuine compassion in their direct care work, particularly during the most sensitive times. However, families have found visiting arrangements can be restrictive, with set appointment times that don't always work for everyone. Some relatives have also raised concerns about medication management practices that need addressing.
The home & environment
The home itself is clean and well-maintained, with bright modern spaces throughout. Meals get consistent praise for their quality. There's a structured programme of activities that staff encourage residents to join, helping maintain engagement and routine.
“Every family's situation is unique, so it's worth visiting to see if Wollaton View could work for your loved one.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
