Hazelgrove Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds40
- SpecialismsCaring for adults over 65 yrs, Dementia, Physical disabilities
- Last inspected2019-07-13
- Activities programmeThe home maintains high standards of cleanliness throughout, contributing to what families describe as a vibrant living environment. While specific details about dining are limited, the physical spaces appear well-kept and designed to support resident wellbeing.
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families consistently describe the staff as warm and approachable, creating an atmosphere where both residents and visitors feel comfortable. Many mention how quickly their relatives settled in, with some residents expressing real pride in their new surroundings. The general mood of the home comes across as lively and positive, which families say helps their loved ones adjust emotionally.
Based on 36 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare68
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2019-07-13 · Report published 2019-07-13 · Inspected 3 times in the last three years
Is this home safe?
{"found":"The Safe domain was rated Good at the February 2022 inspection. This represents an improvement from the previous Requires Improvement rating, suggesting that issues identified earlier have been addressed. However, the published findings do not include specific detail about staffing ratios, medicines management, falls recording, infection control practices, or night staffing arrangements. The monitoring review in July 2023 found no evidence requiring a change to this rating.","quotes":[],"family_meaning":"A Good rating for Safety is reassuring, particularly given the home's upward trajectory from Requires Improvement. That said, our family review data highlights night staffing and agency staff use as two of the most common sources of concern for families. Good Practice research from the IFF Research and Leeds Beckett rapid evidence review confirms that night staffing is where safety most commonly slips in care homes. Because the published findings do not cover these areas in specific detail, you cannot rely on the rating alone to answer those questions. You need to ask directly.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) identifies night staffing ratios and reliance on agency staff as two of the strongest predictors of safety risk in care homes, particularly for people living with dementia who may become unsettled or distressed overnight.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not the planned template. Count the number of permanent staff versus agency names on the night shifts, and ask what the standard ratio is for overnight cover across 40 beds."}
Is the care effective?
{"found":"The Effective domain was rated Good at the February 2022 inspection, again representing an improvement from the previous Requires Improvement. The published findings do not include specific detail about care plan content, GP access, dementia training, food quality, or how health monitoring is carried out. The home is registered as a nursing home, meaning qualified nursing staff should be present, which is relevant if your parent has complex health needs.","quotes":[],"family_meaning":"For families considering this home for a parent with dementia, the Effective rating matters because it covers whether staff have been properly trained, whether care plans reflect who your parent actually is, and whether health needs are picked up promptly. Food quality is the second most mentioned theme in our family review data (20.9% of positive reviews), yet this area is entirely absent from the published findings. Good Practice research confirms that care plans function best as living documents, reviewed regularly with family input, not filed away after admission. Ask to see how that works here before you make a decision.","evidence_base":"The Good Practice evidence base identifies regular, family-inclusive care plan reviews as a key marker of effective dementia care. Homes where plans are updated reactively rather than routinely are associated with poorer person-centred outcomes.","watch_out":"Ask to see a sample anonymised care plan and find out how often plans are formally reviewed. Ask whether families are routinely invited to review meetings or whether contact is usually only made when something has gone wrong."}
Is this home caring?
{"found":"The Caring domain was rated Good at the February 2022 inspection. This is the domain that most directly reflects how staff treat your parent day to day. Unfortunately, the published findings do not include inspector observations of staff interactions, resident or relative quotes, or any specific examples of how dignity, privacy, or independence are maintained. The improvement from Requires Improvement across all domains does suggest meaningful cultural change has taken place.","quotes":[],"family_meaning":"Staff warmth is the single most important theme in our family review data, mentioned in 57.3% of positive reviews, and compassion and dignity are mentioned in 55.2%. These are not soft extras; they are what families remember and what shapes your parent's daily experience. The Good Practice evidence base confirms that non-verbal communication, unhurried pace, and knowing a person's preferred name matter as much as formal care processes, especially for people with advanced dementia who may not be able to express distress in words. Because no inspector observations are recorded in the published findings, you need to observe this yourself on a visit.","evidence_base":"Good Practice research confirms that for people living with dementia, non-verbal cues from staff, including tone, pace, and physical presence, are as significant as verbal communication in shaping wellbeing and reducing distress.","watch_out":"During your visit, notice how staff greet residents when they pass them in a corridor. Do they make eye contact, use a name, and stop briefly? Or do they walk past without acknowledgement? This one observation tells you more about the culture of a home than any rating."}
Is the home responsive?
{"found":"The Responsive domain was rated Good at the February 2022 inspection. This domain covers whether your parent will have a meaningful daily life here, including activities, individual engagement, and end-of-life planning. As with the other domains, the published findings do not include specific detail about the activity programme, individual engagement for people who cannot join group activities, or how end-of-life wishes are recorded and honoured.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of positive themes in our family review data, and resident happiness accounts for a further 27.1%. For a parent with dementia, the quality of daily engagement matters enormously for mood, behaviour, and overall wellbeing. Good Practice research highlights that group activities alone are not sufficient; people with advanced dementia need tailored one-to-one engagement, which may include familiar household tasks, music from their era, or sensory activities. The inspection findings give no detail on whether Hazelgrove provides this. Ask to see the activities timetable and ask specifically what happens for residents who cannot join groups.","evidence_base":"The Good Practice evidence base identifies Montessori-based and individualised activity approaches, including familiar everyday tasks, as significantly more effective than passive or group-only programmes for people living with dementia.","watch_out":"Ask to see the activities timetable for last week, not a sample or a template. Then ask what specifically is offered to residents who live with advanced dementia and cannot engage with group sessions. If the answer is vague, that is a gap worth probing further."}
Is the home well-led?
{"found":"The Well-led domain was rated Good at the February 2022 inspection, completing a clean sweep of Good ratings across all five domains. A named registered manager, Mr Pierre Falleth, is recorded in post. The previous Requires Improvement rating across all domains suggests that earlier leadership may have been less effective, and the current trajectory indicates improvement under the current management. The published findings do not describe the manager's visibility, staff culture, or how the home handles complaints and learning from incidents.","quotes":[],"family_meaning":"Management quality accounts for 23.4% of positive themes in our family review data, and communication with families accounts for a further 11.5%. Good Practice research is clear that leadership stability is one of the strongest predictors of sustained care quality: homes with a settled, visible manager who staff trust tend to maintain their ratings, while homes where the manager changes frequently often slip back. The previous Requires Improvement rating is worth raising directly with the current manager. Ask what specifically changed and how they would know if standards began to fall again.","evidence_base":"The Good Practice evidence base identifies leadership stability and a culture where staff feel able to speak up without fear as two of the strongest predictors of sustained quality in care homes. High staff turnover at management level is associated with quality decline.","watch_out":"Ask the manager how long they have been in post and how long the current senior care team has been together. Then ask how the home found out about the issues that led to the previous Requires Improvement rating, and what specific changes were made. A confident, specific answer is a good sign."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides specialist dementia care alongside support for physical disabilities, welcoming adults over 65. Their approach focuses on meaningful engagement through structured daily activities.. Gaps or open questions remain on The home's dementia care appears to centre around keeping residents engaged through creative, person-centred activities. Families note that these programmes seem particularly effective at maintaining residents' sense of purpose and contentment. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Hazelgrove Care Home scores 71 out of 100, reflecting a home that has improved from Requires Improvement to Good across all five inspection domains. The score is held back by limited specific detail in the published inspection findings, meaning several important areas cannot be fully assessed from the available evidence.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families consistently describe the staff as warm and approachable, creating an atmosphere where both residents and visitors feel comfortable. Many mention how quickly their relatives settled in, with some residents expressing real pride in their new surroundings. The general mood of the home comes across as lively and positive, which families say helps their loved ones adjust emotionally.
What inspectors have recorded
The care team receives consistent praise for making residents feel safe and well-looked after. However, one family's experience highlighted concerns about breakfast being served as late as 11am on some occasions, and they also felt unsupported by management following their relative's death. Most other families express confidence in the overall quality of care, though these issues around meal timing and bereavement support are worth discussing during any visit.
How it sits against good practice
While the concerns raised by one family deserve consideration, the broader picture suggests a home where most residents thrive through meaningful activities and caring support.
Worth a visit
Hazelgrove Care Home, on Farleys Lane in Nottingham, was rated Good at its most recent inspection in February 2022, with that rating confirmed as still standing following a monitoring review in July 2023. Importantly, this is a home that has moved upward: it previously held a Requires Improvement rating and has since achieved Good across all five inspection domains, which is an encouraging sign of a home that has addressed earlier concerns. A registered manager is in post, and the home is registered to care for people over 65, people with dementia, and people with physical disabilities. The main uncertainty is that the published inspection findings for Hazelgrove are unusually brief, meaning very little specific detail is available about what daily life actually looks like for your parent. Almost every area that families care most about, including staff warmth, food quality, activities, night staffing, and dementia-specific care, falls outside what the published report covers in any detail. On a visit, ask to see last week's actual staffing rota (not a template), observe how staff greet and speak to residents in corridors, ask what a typical Tuesday looks like for someone who cannot join group activities, and request to see a sample care plan. These observations will tell you far more than the rating alone.
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In Their Own Words
How Hazelgrove Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where daily activities bring genuine smiles to residents' faces
Nursing home in Nottingham: True Peace of Mind
When families visit Hazelgrove Care Home in Nottingham, they often find their loved ones eager to show off their rooms and chat about what they've been doing that day. The home has built a reputation for keeping residents engaged and content, with a structured programme of activities that families say really makes a difference. While most families speak warmly about the care here, it's worth knowing that one family experienced delays with meal times that raised concerns.
Who they care for
The home provides specialist dementia care alongside support for physical disabilities, welcoming adults over 65. Their approach focuses on meaningful engagement through structured daily activities.
The home's dementia care appears to centre around keeping residents engaged through creative, person-centred activities. Families note that these programmes seem particularly effective at maintaining residents' sense of purpose and contentment.
Management & ethos
The care team receives consistent praise for making residents feel safe and well-looked after. However, one family's experience highlighted concerns about breakfast being served as late as 11am on some occasions, and they also felt unsupported by management following their relative's death. Most other families express confidence in the overall quality of care, though these issues around meal timing and bereavement support are worth discussing during any visit.
The home & environment
The home maintains high standards of cleanliness throughout, contributing to what families describe as a vibrant living environment. While specific details about dining are limited, the physical spaces appear well-kept and designed to support resident wellbeing.
“While the concerns raised by one family deserve consideration, the broader picture suggests a home where most residents thrive through meaningful activities and caring support.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
