Clifton View Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds76
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2023-07-05
- Activities programmeThe home maintains high standards of cleanliness throughout, with families regularly commenting on the hygienic conditions and well-kept spaces. Rooms are described as pleasant and modern, creating comfortable living spaces for residents.
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
People frequently mention feeling welcomed by friendly staff who take time to offer emotional support. Families particularly value how staff help residents settle in when they first arrive, showing patience with those who might be anxious or grieving. The clean, pleasant rooms and modern facilities create a comfortable environment that many visitors appreciate.
Based on 33 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth75
- Compassion & dignity75
- Cleanliness72
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership74
- Resident happiness72
What inspectors found
Inspected 2023-07-05 · Report published 2023-07-05 · Inspected 4 times in the last three years
Is this home safe?
{"found":"The May 2025 inspection rated this domain Good, reversing a previous Requires Improvement finding. The published report does not include specific observations about staffing levels, medicines management, falls prevention, or infection control practices at this inspection. A Good rating in Safe means inspectors were satisfied that basic safety requirements were met, but the absence of published detail means families cannot verify the specifics from the report alone. The home is a residential (not nursing) service, so complex clinical needs may require additional support from external health services.","quotes":[],"family_meaning":"Safety is the non-negotiable starting point for every family choosing a care home, and a return to Good after a period of Requires Improvement is genuinely positive news. However, Good Practice research highlights that night staffing is where safety most commonly slips: for a 76-bed home, ask specifically how many carers and senior staff are on duty between 10pm and 6am. Agency staff usage is a second key variable; consistent, familiar faces matter greatly for people living with dementia, who can become distressed around strangers. Because the published report gives no numbers, you need to ask these questions directly rather than relying on the rating alone.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review (2026) found that night-time staffing ratios and reliance on agency staff are among the strongest predictors of safety failures in dementia care settings. A Good rating at inspection does not guarantee adequate overnight cover, so verifying actual rota numbers remains essential.","watch_out":"Ask the home to show you the actual staffing rota for the past two weeks, not a template. Count the number of permanent staff names versus agency names, and ask how many people are on duty on the dementia unit after 10pm."}
Is the care effective?
{"found":"The May 2025 inspection rated Effective as Good. The published report does not include specific findings about care plan quality, GP access, dementia training content, or how the home supports residents with eating and drinking. The home is registered as a dementia specialist, which means inspectors would have considered whether care approaches are appropriate for people living with dementia, but no detail from that assessment has been published. As a residential (not nursing) home, ongoing healthcare needs are typically met through community NHS services rather than on-site clinical staff.","quotes":[],"family_meaning":"Knowing whether a home truly understands dementia matters enormously, and it goes well beyond having the word on a registration certificate. Good Practice evidence consistently shows that care plans should be living documents, updated after every significant change in your parent's condition or preferences, not filed away and reviewed annually. The inspection does not tell us whether that is happening here. Food quality is also a marker of genuine care: 20.9% of the positive reviews in our data mention food by name, which tells you how much it matters to families and residents alike. Because neither food nor care planning detail appears in the published findings, you need to ask directly.","evidence_base":"The IFF Research and Leeds Beckett review identified person-centred care planning as one of the most critical factors in dementia care quality. Care plans that reflect a person's life history, preferences, and communication style are associated with reduced distress and better wellbeing outcomes.","watch_out":"Ask to see a sample care plan (with personal details removed) and ask when it was last updated and who contributed to the review. Ask whether a family member can be present at the next review, and ask what dementia-specific training the care staff have completed in the past 12 months."}
Is this home caring?
{"found":"The May 2025 inspection rated Caring as Good. The published report does not include inspector observations about staff interactions, use of preferred names, response to distress, or whether residents appeared settled and content. A Good rating in Caring tells you inspectors found no significant concerns in this area, but it does not describe what warmth and kindness look like in practice at this home. The absence of specific quotes or observations in the published text means the strength of this rating cannot be independently verified by a family reading the report.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity together appear in 55.2% of reviews. These are not abstract values: they show up in whether a carer knocks before entering a room, whether they sit at eye level to speak to your parent, and whether they move at your parent's pace rather than their own. Good Practice research confirms that non-verbal communication matters as much as verbal, particularly for people with advancing dementia who may no longer follow words easily. A Good rating is encouraging, but the only way to assess this for yourself is to observe staff behaviour during a visit, ideally at a time of day when care routines are busy.","evidence_base":"The IFF Research and Leeds Beckett review found that person-led care depends on staff knowing each individual's history, preferences, and triggers. Homes where staff can describe each resident as a person, not a diagnosis, consistently achieve better outcomes for wellbeing and reduced behavioural distress.","watch_out":"During your visit, watch how staff respond when they pass a resident in a corridor or common area. Do they stop, make eye contact, and use the person's name? Ask a member of staff to tell you something about your parent's life before they came to the home, to test whether individual histories are genuinely known."}
Is the home responsive?
{"found":"The May 2025 inspection rated Responsive as Good. The published report does not include specific findings about the activities programme, one-to-one engagement, end-of-life planning, or how the home responds to individual needs and preferences. A Good rating indicates inspectors were satisfied that the home responds to residents as individuals, but without published detail it is not possible to assess how varied or meaningful everyday life is for people living here. The home is a residential service for 76 people, some of whom will have advanced dementia and may not be able to participate in group activities.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of the positive signals in our family review data, and resident happiness (whether your parent appears content and settled) is mentioned in 27.1% of reviews. These matter beyond entertainment: Good Practice evidence shows that tailored, individual activities, including everyday household tasks like folding, sorting, or simple cooking, are associated with reduced agitation and better sleep in people living with dementia. The critical gap in the published report is any mention of what happens for residents who cannot join a group. If your parent has advanced dementia, ask specifically how they would spend a typical morning.","evidence_base":"The IFF Research and Leeds Beckett review found that Montessori-based and individually tailored activities, rather than group-only programmes, produce the strongest wellbeing outcomes for people with dementia. Homes that rely solely on scheduled group sessions risk leaving the most vulnerable residents without meaningful engagement for large parts of the day.","watch_out":"Ask the activities coordinator to describe a typical week for a resident with advanced dementia who cannot join group sessions. Ask whether staff on the floor (not just the activities coordinator) are trained to offer one-to-one engagement, and ask to see the activity records for a resident with higher care needs."}
Is the home well-led?
{"found":"The May 2025 inspection rated Well-led as Good. The registered manager is Miss Maisie Lily Sewell, with Mr Amar Ali named as the nominated individual. The previous Requires Improvement rating has been reversed, which suggests the management team identified governance weaknesses and addressed them, though the published report does not describe what changed or how. No specific findings about management visibility, staff culture, complaint handling, or learning from incidents appear in the published text. The home has been inspected four times since registration.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of care quality over time, according to Good Practice research. A registered manager who is known by name to staff and residents, and who is visible on the floor rather than office-bound, creates a culture where concerns are raised early and acted on quickly. The return to Good after a period of decline is encouraging: it suggests a management team capable of recognising and correcting problems. Communication with families accounts for 11.5% of the positive signals in our review data. Ask the manager directly how they would contact you if your parent had a fall, a change in health, or a difficult day.","evidence_base":"The IFF Research and Leeds Beckett review found that leadership stability, and specifically the tenure and visibility of the registered manager, is one of the most reliable predictors of sustained quality in care homes. High manager turnover is associated with deteriorating outcomes even when inspection ratings remain temporarily stable.","watch_out":"Ask the registered manager how long they have been in post at this home and what the main changes were that led to the improvement from Requires Improvement to Good. Ask how the home would contact you in the event of an incident involving your parent, and how quickly you would expect to hear."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for people aged over 65, including those living with dementia. Staff show understanding of the emotional challenges that come with moving into care.. Gaps or open questions remain on Staff demonstrate patience and understanding when caring for residents with dementia, recognizing the anxiety and confusion that can come with the condition. The team works to provide emotional support during difficult transitions. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Clifton View Care Home returned to a Good rating across all five inspection domains in May 2025, recovering from a Requires Improvement rating. However, the published report contains very limited specific detail, so the scores reflect a positive but evidentially thin picture rather than a strongly confirmed one.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
People frequently mention feeling welcomed by friendly staff who take time to offer emotional support. Families particularly value how staff help residents settle in when they first arrive, showing patience with those who might be anxious or grieving. The clean, pleasant rooms and modern facilities create a comfortable environment that many visitors appreciate.
What inspectors have recorded
While individual staff members clearly care deeply about residents and work hard to provide good care, some families have experienced times when there simply aren't enough staff available to meet everyone's needs promptly. This can mean delays in answering call bells or providing personal care assistance, which understandably worries some families.
How it sits against good practice
If you're considering Clifton View for someone you love, visiting in person will help you get a feel for whether it's the right fit for your family's needs.
Worth a visit
Clifton View Care Home, at 67 Widecombe Lane, Nottingham, was assessed in May 2025 and rated Good across all five inspection domains: Safe, Effective, Caring, Responsive, and Well-led. This is a meaningful recovery from a previous Requires Improvement rating and is an encouraging sign that the management team identified what needed to change and acted on it. The home is registered for 76 beds and specialises in caring for adults over 65, including people living with dementia. The main difficulty for any family reading this report is that the published text contains almost no specific detail about day-to-day life at the home. A Good rating is reassuring, but it tells you little about whether the staff are warm, whether your parent will have things to do, or whether the food is worth eating. When you visit, ask to see last week's actual staffing rota (not a template) so you can count permanent versus agency names on day and night shifts. Ask the manager to walk you through a typical day for a resident with dementia, and ask specifically what happens for someone who cannot join a group activity. Observe how staff in corridors respond to residents they pass: do they stop, make eye contact, use first names? Those small moments are the most reliable signal of a genuinely caring home.
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In Their Own Words
How Clifton View Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Caring staff face real challenges meeting every resident's needs
Clifton View Care Home – Your Trusted residential home
Families visiting Clifton View Care Home in Nottingham often speak warmly about the staff who care for their loved ones, describing genuine kindness and emotional support during difficult times. The home provides care for people over 65, including those living with dementia, in clean and well-maintained surroundings. While many families feel grateful for the warmth and friendliness they encounter, some have found that staffing levels can affect how consistently personal care needs are met.
Who they care for
The home cares for people aged over 65, including those living with dementia. Staff show understanding of the emotional challenges that come with moving into care.
Staff demonstrate patience and understanding when caring for residents with dementia, recognizing the anxiety and confusion that can come with the condition. The team works to provide emotional support during difficult transitions.
Management & ethos
While individual staff members clearly care deeply about residents and work hard to provide good care, some families have experienced times when there simply aren't enough staff available to meet everyone's needs promptly. This can mean delays in answering call bells or providing personal care assistance, which understandably worries some families.
The home & environment
The home maintains high standards of cleanliness throughout, with families regularly commenting on the hygienic conditions and well-kept spaces. Rooms are described as pleasant and modern, creating comfortable living spaces for residents.
“If you're considering Clifton View for someone you love, visiting in person will help you get a feel for whether it's the right fit for your family's needs.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
