OSJCT Lent Rise House

What families say

People talk about staff who really get to know residents — their past interests, what makes them smile, how they liked to spend their days before. Families mention being able to drop by whenever they want, finding their relatives engaged in activities that feel right for them.

Based on 11 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership75
• Resident happiness70

What inspectors found

Inspected 2019-07-06 · Report published 2019-07-06 · Inspected 4 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the June 2019 inspection. This rating reflects that inspectors were satisfied with how risks were managed, medicines were handled, and staffing was organised at the time of the visit. The home had previously been rated Requires Improvement, so this improvement suggests earlier safety concerns were resolved. No specific details about staffing ratios, falls management, or infection control are recorded in the published summary. The inspection findings do not provide night staffing numbers or information about agency staff reliance.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but it is a point-in-time judgement from 2019, and this home now has over 60 beds serving people with dementia. Good Practice research is clear that night staffing is where safety most often slips in care homes of this size, and that reliance on agency staff can undermine the consistency that people with dementia depend on. Our family review data shows that attentive, consistent staffing is referenced in 14% of positive reviews, meaning families notice when it works well and when it does not. Because the published findings give no specific numbers, you need to ask the home directly about overnight cover and how often permanent staff are on shift.","evidence_base":"The IFF Research and Leeds Beckett University evidence review found that night staffing ratios and agency staff reliance are two of the most reliable predictors of safety risk in care homes. Homes that maintain consistent permanent teams at night show significantly better outcomes for residents with dementia.","watch_out":"Ask the manager to show you the actual staffing rota from the last two weeks, not a template. Count how many shifts were covered by permanent staff versus agency staff, and specifically check the overnight shifts for the dementia unit."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the June 2019 inspection. This domain covers care planning, staff training, healthcare access, food and nutrition, and whether care reflects each person's individual needs. The home lists dementia as a specialism, which implies some level of specific staff training and care pathway. No detail is available in the published summary about how frequently care plans are reviewed, whether families are included in reviews, or what dementia training staff receive. Food quality and dietary management are not specifically described.","quotes":[],"family_meaning":"For your mum or dad living with dementia, the quality of care planning is one of the most important practical questions. A Good rating in Effective tells you the inspector was broadly satisfied, but care plans are only as useful as their detail and how regularly they are updated. Our family review data shows food quality features in 20.9% of weighted satisfaction scores, meaning it matters to families far more than many homes realise. The Good Practice evidence base is clear that dementia training needs to cover not just procedures but how to interpret non-verbal communication from someone who can no longer express pain or distress in words. You cannot assess any of this from the published findings alone, so a visit and direct questions are essential.","evidence_base":"The Leeds Beckett rapid evidence review found that care plans function as living documents only when staff are empowered to update them in response to day-to-day changes. Homes where care plans are reviewed reactively rather than routinely show poorer personalisation of care for people with dementia.","watch_out":"Ask to see an example of how a care plan is reviewed when a resident's condition changes. Ask specifically whether family members are contacted before a review takes place, or only informed afterwards."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the June 2019 inspection. This domain assesses whether staff are kind, whether residents' dignity and privacy are respected, and whether people are treated as individuals rather than as tasks to be completed. A Good rating here means inspectors were satisfied with what they observed, but the published summary contains no direct observations, no resident quotes, and no specific examples of how staff interacted with people during the visit. The improvement from a previous Requires Improvement rating suggests earlier concerns in this area were addressed.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews. Compassion and dignity come close behind at 55.2%. These are not abstract values; they show up in specific, observable behaviours: whether a carer knocks before entering a room, whether they use your parent's preferred name, whether they sit at eye level rather than standing over them. Good Practice research is clear that for people with dementia, non-verbal communication matters as much as words, and staff who are rushed or task-focused miss the cues that tell them someone is in pain or distress. The inspection found this domain meets the Good threshold, but you should verify this yourself on a visit.","evidence_base":"The IFF Research and Leeds Beckett evidence review found that person-led care requires staff to know each individual's history, preferences, and communication style. Homes that invest time in this knowledge deliver measurably better outcomes for residents with dementia, including lower rates of distress and agitation.","watch_out":"During your visit, watch what happens when a carer passes a resident in the corridor. Do they stop, make eye contact, and use the person's name? Or do they walk past without acknowledgement? This is one of the most reliable signals of genuine warmth that you can observe without any prior notice."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the June 2019 inspection. This domain covers whether the home responds to individual needs, whether activities are meaningful and varied, and whether end-of-life care is planned with dignity. The home lists dementia and learning disabilities as specialisms alongside older adult care, which suggests some tailored approach to diverse needs. No activity programme details, individual engagement examples, or end-of-life care information are recorded in the published summary. Family communication and involvement in care decisions are also not described.","quotes":[],"family_meaning":"Activities and individual engagement account for 21.4% of the weighted family satisfaction score in our review data, and resident happiness accounts for 27.1%. For someone with dementia, meaningful activity is not a luxury; Good Practice research shows it directly reduces agitation, improves sleep, and maintains independence for longer. The critical question is whether activities extend beyond group sessions to include one-to-one engagement for people who are no longer able to join groups. This matters most for residents in the later stages of dementia. The published findings give no detail on this, so you need to ask and observe directly on your visit.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based approaches and everyday household tasks, such as folding laundry or tending plants, provide meaningful engagement for people with advanced dementia where group activities are no longer accessible. Homes that offer only group programmes leave their most vulnerable residents without stimulation for large parts of the day.","watch_out":"Ask the activities coordinator to describe what a typical Tuesday looks like for a resident who cannot join group sessions due to advanced dementia. If the answer is vague or refers only to group timetables, press for specifics about one-to-one time."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the June 2019 inspection, and the home is managed by a named registered manager, Mrs Louise Rebecca Foyle-York, with a nominated individual, Ms Caroline Dunagan. The home is operated by The Fremantle Trust. The improvement from a previous Requires Improvement rating across all five domains suggests that leadership took accountability seriously after the earlier inspection and made meaningful changes. No information is available about management visibility, staff culture, how concerns are raised, or how the home monitors quality on an ongoing basis.","quotes":[],"family_meaning":"Good Practice research is consistent on this point: the stability and visibility of leadership is one of the strongest predictors of a care home's quality trajectory. The fact that this home moved from Requires Improvement to Good across all domains tells you that someone in charge took responsibility and acted. Management quality features in 23.4% of our weighted family satisfaction data, and communication with families accounts for 11.5%. However, the inspection was conducted in 2019, and a review in July 2023 found no reason to reassess the rating rather than conducting a fresh inspection. That means you are relying on findings that are now several years old. Asking about management continuity and any changes since 2019 is essential.","evidence_base":"The IFF Research and Leeds Beckett evidence review found that leadership stability is a stronger predictor of care quality than any single process measure. Homes where managers have been in post for two or more years and are visible on the floor consistently outperform those with high management turnover.","watch_out":"Ask whether the same registered manager who was in post at the 2019 inspection is still in place, and how long the current manager has been in their role. Then ask how staff raise concerns if they are worried about a resident's care, and what has changed in the home since 2019."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for people over 65, with particular experience in dementia and learning disabilities.. Gaps or open questions remain on Families describe staff who understand the realities of Alzheimer's and advanced dementia. The team seems to balance medical needs with maintaining dignity, helping residents stay connected to who they were through activities like gardening. — areas worth probing directly during a visit.